VFP stability

I have a client with our compiled VFP8 SP1 application (one of many) who is
having freezing problems on a number of machines at their site.

Many other sites that we have have no problem.

I have done the usual bit with anti virus, reinstalling the latest VFP
patches, uninstalling an reinstalling our software etc. but they continue
to freeze up the computer regularly.

Any ideas on what I can suggest to them next?

Cheers
David Younger

Sietse
Fri Aug 06 05:00:21 CDT 2004

Hi David,

> Any ideas on what I can suggest to them next?
- Take a look at the network cards and their drivers
- Take a look at the graphic cards and their drivers

HTH,
Sietse Wijnker


"David Younger" <davidyounger1@hotmail.com> wrote in message
news:%23$G59m4eEHA.3016@tk2msftngp13.phx.gbl...
> I have a client with our compiled VFP8 SP1 application (one of many) who
is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger
>
>
>

Craig
Fri Aug 06 10:01:42 CDT 2004

Delete FoxUser.* files

--
Craig Berntson
MCSD, Visual FoxPro MVP
Author, CrysDev: A Developer's Guide to Integrating Crystal Reports
www.craigberntson.com
email iamcraig@craigberntson.com (remove iam)
Salt Lake City Fox User Group
www.slcfox.org


"David Younger" <davidyounger1@hotmail.com> wrote in message
news:%23$G59m4eEHA.3016@tk2msftngp13.phx.gbl...
> I have a client with our compiled VFP8 SP1 application (one of many) who
is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger
>
>
>

Ook
Fri Aug 06 10:09:29 CDT 2004

When does it freeze? What is cpu utilisation when it freezes? Is it in the
same place in the program, or random? Are the machines all the same? What
OS? What hardware? What video card, what video driver?


"David Younger" <davidyounger1@hotmail.com> wrote in message
news:%23$G59m4eEHA.3016@tk2msftngp13.phx.gbl...
> I have a client with our compiled VFP8 SP1 application (one of many) who
is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger
>
>
>

Leemi
Fri Aug 06 10:43:40 CDT 2004

Hi David:

Does the problem occur if you boot in Safe Mode (VGA video driver)? What
OS are they running on? Have you tried recreating for scratch any indexes
their tables are using?

Does the problem office when printing with HP or other laser printers? If
so, look at this article:

183522 FIX: Divide by Zero Creates Err with Third-Party Print Drivers
http://support.microsoft.com/?id=183522

I hope this helps.

This posting is provided "AS IS" with no warranties, and confers no rights.

Sincerely,
Microsoft FoxPro Technical Support
Lee Mitchell

*-- VFP9 Public Beta Now Available!! --*
Download the VFP9 beta here: http://msdn.microsoft.com/vfoxpro/

*-- VFP8 HAS ARRIVED!! --*
Read about all the new features of VFP8 here:
http://www.universalthread.com/VisualFoxPro/News/VFP8Release.asp
Purchase VFP8 here:
http://shop.microsoft.com/Referral/Productinfo.asp?siteID=11518

Keep an eye on the product lifecycle for Visual FoxPro here:
http://support.microsoft.com/default.aspx?id=fh;[ln];lifeprodv
- VFP5 Mainstream Support retired June 30th, 2003
- VFP6 Mainstream Support retired Sept. 30th, 2003


> I have a client with our compiled VFP8 SP1 application (one of many) who
>is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger

DanW
Fri Aug 06 12:12:49 CDT 2004

I used to see this problem with the really cheap clients who would buy the
"fringe", home built computers, rather than spending a couple of extra bucks
for reliable name brand computers. I can't understand how they justify
taking the risk of untested configurations to run their businesses?

Dan

"David Younger" <davidyounger1@hotmail.com> wrote in message
news:#$G59m4eEHA.3016@tk2msftngp13.phx.gbl...
> I have a client with our compiled VFP8 SP1 application (one of many) who
is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger
>
>
>

Gene
Fri Aug 06 13:49:24 CDT 2004

"DanW" <dannospampfw@hotmail.com> wrote:

>I used to see this problem with the really cheap clients who would buy the
>"fringe", home built computers, rather than spending a couple of extra bucks
>for reliable name brand computers. I can't understand how they justify
>taking the risk of untested configurations to run their businesses?

I expect that they do not and do not even see the problem.

[snip]

Sincerely,

Gene Wirchenko

Computerese Irregular Verb Conjugation:
I have preferences.
You have biases.
He/She has prejudices.

Ook
Fri Aug 06 13:54:13 CDT 2004


"Gene Wirchenko" <genew@mail.ocis.net> wrote in message
news:ddk7h0hang8ni3cjhd0ns2361aaooam3ij@4ax.com...
> "DanW" <dannospampfw@hotmail.com> wrote:
>
> >I used to see this problem with the really cheap clients who would buy
the
> >"fringe", home built computers, rather than spending a couple of extra
bucks
> >for reliable name brand computers. I can't understand how they justify
> >taking the risk of untested configurations to run their businesses?
>
> I expect that they do not and do not even see the problem.
>


They usually blame the application instead of the crap computers they are
using. I've seen that happen too many times.

Dan
Fri Aug 06 15:41:56 CDT 2004

Ook wrote:
> "Gene Wirchenko" <genew@mail.ocis.net> wrote in message
> news:ddk7h0hang8ni3cjhd0ns2361aaooam3ij@4ax.com...
>> "DanW" <dannospampfw@hotmail.com> wrote:
>>
>>> I used to see this problem with the really cheap clients who would
>>> buy the "fringe", home built computers, rather than spending a
>>> couple of extra bucks for reliable name brand computers. I can't
>>> understand how they justify taking the risk of untested
>>> configurations to run their businesses?
>>
>> I expect that they do not and do not even see the problem.
>>
>
>
> They usually blame the application instead of the crap computers they
> are using. I've seen that happen too many times.

No doubt.

We had a brand new customer cursing at us because our software wouldn't run
for them. When we had them install it standalone it ran fine, so they
finally started being a little more forthcoming and cooperative about their
environment.

Turns out, they were in the process of merging their network (Novell) with a
company they'd just acquired (also Novell), and were running two NDS trees
in parallel. Some users had different Windows and Netware login names, and
they weren't just exactly sure *what* they were logged into. <g> To make
matters worse, they were trying to run our app in one context with the data
stored in the other.

Once we got them installed and running in ONE Netware tree, all their
problems evaporated. But this was, of course, OUR problem to solve until we
could prove to them it wasn't.

Dan

Altman
Wed Aug 11 12:56:51 CDT 2004

You said you checked for viruses, but what about spyware, adware. Antivirus
programs don't check that type of stuff and I've had a case where it was
just that that was causing a problem.



"David Younger" <davidyounger1@hotmail.com> wrote in message
news:%23$G59m4eEHA.3016@tk2msftngp13.phx.gbl...
>I have a client with our compiled VFP8 SP1 application (one of many) who is
> having freezing problems on a number of machines at their site.
>
> Many other sites that we have have no problem.
>
> I have done the usual bit with anti virus, reinstalling the latest VFP
> patches, uninstalling an reinstalling our software etc. but they continue
> to freeze up the computer regularly.
>
> Any ideas on what I can suggest to them next?
>
> Cheers
> David Younger
>
>
>