Hi All,

To set the scene, we have exchange 2003 and mobile 5/6 devices connecting to
our server with direct push. We are currently migrating from Blackberry to
WM6 devices.

We have a legacy application which generates HTML e-mails and sends these to
our exchange server for our users.

Using Direct Push, the following message is shown to the user when trying to
view an e-mail "This mail item is in HTML format, but your mailer is not
configured to display this format." except when the user has a blackberry
account and device, (in this case, the message is shown as expected -
stripped of HTML and in plain text).

As we are using Outlook 2007, the messages are sent using HTML, and as
these are stripped of html and shown to the user? So surely these generated
e-mails should be the same? For example:

----------------
<html xmlns:v="urn:schemas-microsoft-com:vml"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:w="urn:schemas-microsoft-com:office:word"
xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"
xmlns="http://www.w3.org/TR/REC-html40">

<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>

<body lang=EN-US link=blue vlink=purple>

<div class=Section1>

<p class=MsoNormal><span lang=EN-GB>TEST<o:p></o:p></span></p>

<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>

<p class=MsoNormal><span lang=EN-GB>TEST<o:p></o:p></span></p>

</div>

</body>

</html>
-------------
is shown ok, but the following doesnt:

---------
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>

<META content="MSHTML 6.00.2800.1607" name=GENERATOR></HEAD>
<BODY>
<DIV>
<DIV>
<TABLE id=HTMLTable1 cellSpacing=1 cols=5 cellPadding=1 width="100%" border=1>
<TBODY>
<TR>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="10%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD></TR>
<TR>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="5%"> </TD>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="5%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD>
<TD align=left width="10%"><FONT face="Times New Roman"
size=3>TEST</FONT></TD></TR></TBODY></TABLE></DIV></DIV></BODY></HTML>

---------------

Does anyone have any ideas why this would happen, and a possible fix/solution?

Thanks

J

Re: Direct Push and HTML emails by Jammy-MVP

Jammy-MVP
Sun Mar 16 20:36:01 CDT 2008

The HTML message is Exchange 2007 Mobility Features.
You need depoly Exchange 2007 + Windows mobile 6. to support this frature.
http://www.microsoft.com/exchange/evaluation/features/mobileaccesswp.mspx

"JRevell" <JRevell@discussions.microsoft.com> wrote in message
news:C48FAB0D-79D2-4A88-98A8-1ED1A7880F05@microsoft.com...
> Hi All,
>
> To set the scene, we have exchange 2003 and mobile 5/6 devices connecting
> to
> our server with direct push. We are currently migrating from Blackberry
> to
> WM6 devices.
>
> We have a legacy application which generates HTML e-mails and sends these
> to
> our exchange server for our users.
>
> Using Direct Push, the following message is shown to the user when trying
> to
> view an e-mail "This mail item is in HTML format, but your mailer is not
> configured to display this format." except when the user has a blackberry
> account and device, (in this case, the message is shown as expected -
> stripped of HTML and in plain text).
>
> As we are using Outlook 2007, the messages are sent using HTML, and as
> these are stripped of html and shown to the user? So surely these
> generated
> e-mails should be the same? For example:
>
> ----------------
> <html xmlns:v="urn:schemas-microsoft-com:vml"
> xmlns:o="urn:schemas-microsoft-com:office:office"
> xmlns:w="urn:schemas-microsoft-com:office:word"
> xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"
> xmlns="http://www.w3.org/TR/REC-html40">
>
> <head>
> <meta http-equiv=Content-Type content="text/html; charset=us-ascii">
> <meta name=Generator content="Microsoft Word 12 (filtered medium)">
> <style>
> <!--
> /* Font Definitions */
> @font-face
> {font-family:Calibri;
> panose-1:2 15 5 2 2 2 4 3 2 4;}
> /* Style Definitions */
> p.MsoNormal, li.MsoNormal, div.MsoNormal
> {margin:0cm;
> margin-bottom:.0001pt;
> font-size:11.0pt;
> font-family:"Calibri","sans-serif";}
> a:link, span.MsoHyperlink
> {mso-style-priority:99;
> color:blue;
> text-decoration:underline;}
> a:visited, span.MsoHyperlinkFollowed
> {mso-style-priority:99;
> color:purple;
> text-decoration:underline;}
> span.EmailStyle17
> {mso-style-type:personal-compose;
> font-family:"Calibri","sans-serif";
> color:windowtext;}
> .MsoChpDefault
> {mso-style-type:export-only;}
> @page Section1
> {size:612.0pt 792.0pt;
> margin:72.0pt 72.0pt 72.0pt 72.0pt;}
> div.Section1
> {page:Section1;}
> -->
> </style>
> <!--[if gte mso 9]><xml>
> <o:shapedefaults v:ext="edit" spidmax="1026" />
> </xml><![endif]--><!--[if gte mso 9]><xml>
> <o:shapelayout v:ext="edit">
> <o:idmap v:ext="edit" data="1" />
> </o:shapelayout></xml><![endif]-->
> </head>
>
> <body lang=EN-US link=blue vlink=purple>
>
> <div class=Section1>
>
> <p class=MsoNormal><span lang=EN-GB>TEST<o:p></o:p></span></p>
>
> <p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
>
> <p class=MsoNormal><span lang=EN-GB>TEST<o:p></o:p></span></p>
>
> </div>
>
> </body>
>
> </html>
> -------------
> is shown ok, but the following doesnt:
>
> ---------
> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
> <HTML><HEAD>
>
> <META content="MSHTML 6.00.2800.1607" name=GENERATOR></HEAD>
> <BODY>
> <DIV>
> <DIV>
> <TABLE id=HTMLTable1 cellSpacing=1 cols=5 cellPadding=1 width="100%"
> border=1>
> <TBODY>
> <TR>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="10%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD></TR>
> <TR>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="5%"> </TD>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="5%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD>
> <TD align=left width="10%"><FONT face="Times New Roman"
> size=3>TEST</FONT></TD></TR></TBODY></TABLE></DIV></DIV></BODY></HTML>
>
> ---------------
>
> Does anyone have any ideas why this would happen, and a possible
> fix/solution?
>
> Thanks
>
> J
>


Re: Direct Push and HTML emails by JRevell

JRevell
Tue Mar 18 17:31:15 CDT 2008

Thanks for the quick response. I have been looking into this option, however
it would need server 2003 re-installed (it is currently running as x86), then
exchange 2007 installing etc, so would prefer a hotfix as a temporary fix.

I thought that using mobile 5/6, it strips the HTML out of the e-mails and
delivered these as plain text to the recepient. If so, how come some of
these e-mails are not being stripped and just show the error message?

Thanks again

J

"Jammy-MVP" wrote:

> The HTML message is Exchange 2007 Mobility Features.
> You need depoly Exchange 2007 + Windows mobile 6. to support this frature.
> http://www.microsoft.com/exchange/evaluation/features/mobileaccesswp.mspx
>