ActiveSync issue after mailbox move

Some time ago we set up an Exchange 2007 Cluster with CCR. We have an ISA box
which allows our users to receive email on their Windows Mobile phones.

Recently we created a Standby Server with the Hub, Client Access and Mailbox
server roles. This server is in a different site on a different subnet.

When I tested by moving my mailbox to the Standby server, I can successfully
send and receive email using the Outlook client.

However, when I try to access my mail on my phone I am prompted constantly
for my password. I enter it (correctly!) and it fails every time and just
prompts me again. When I move my mailbox back to the original server, it
works no problem.

What am I missing? I would have thought that the 2 Hub and Client access
servers can pass on requests to each other etc... Or am I missing something
obvious?

Thanks in advance,
Peter

Andy
Fri May 09 07:58:04 CDT 2008

On Fri, 9 May 2008 05:31:00 -0700, Don Pedro
<DonPedro@discussions.microsoft.com> wrote:

>Some time ago we set up an Exchange 2007 Cluster with CCR. We have an ISA box
>which allows our users to receive email on their Windows Mobile phones.
>
>Recently we created a Standby Server with the Hub, Client Access and Mailbox
>server roles. This server is in a different site on a different subnet.
>
>When I tested by moving my mailbox to the Standby server, I can successfully
>send and receive email using the Outlook client.
>
>However, when I try to access my mail on my phone I am prompted constantly
>for my password. I enter it (correctly!) and it fails every time and just
>prompts me again. When I move my mailbox back to the original server, it
>works no problem.
>
>What am I missing? I would have thought that the 2 Hub and Client access
>servers can pass on requests to each other etc... Or am I missing something
>obvious?

YOu may have to recreate the connection.
Are you at SP1 Rollup2? I would apply that and see if it works after
that.


>
>Thanks in advance,
>Peter

DonPedro
Fri May 09 09:27:01 CDT 2008

Hi Andy, thanks for your reply.

Which Connection are you referring to?

"Andy David {MVP}" wrote:

> On Fri, 9 May 2008 05:31:00 -0700, Don Pedro
> <DonPedro@discussions.microsoft.com> wrote:
>
> >Some time ago we set up an Exchange 2007 Cluster with CCR. We have an ISA box
> >which allows our users to receive email on their Windows Mobile phones.
> >
> >Recently we created a Standby Server with the Hub, Client Access and Mailbox
> >server roles. This server is in a different site on a different subnet.
> >
> >When I tested by moving my mailbox to the Standby server, I can successfully
> >send and receive email using the Outlook client.
> >
> >However, when I try to access my mail on my phone I am prompted constantly
> >for my password. I enter it (correctly!) and it fails every time and just
> >prompts me again. When I move my mailbox back to the original server, it
> >works no problem.
> >
> >What am I missing? I would have thought that the 2 Hub and Client access
> >servers can pass on requests to each other etc... Or am I missing something
> >obvious?
>
> YOu may have to recreate the connection.
> Are you at SP1 Rollup2? I would apply that and see if it works after
> that.
>
>
> >
> >Thanks in advance,
> >Peter
>

Andy
Fri May 09 09:34:33 CDT 2008

On Fri, 9 May 2008 07:27:01 -0700, Don Pedro
<DonPedro@discussions.microsoft.com> wrote:

>Hi Andy, thanks for your reply.
>
>Which Connection are you referring to?

The connection created on the mobile device.

>
>"Andy David {MVP}" wrote:
>
>> On Fri, 9 May 2008 05:31:00 -0700, Don Pedro
>> <DonPedro@discussions.microsoft.com> wrote:
>>
>> >Some time ago we set up an Exchange 2007 Cluster with CCR. We have an ISA box
>> >which allows our users to receive email on their Windows Mobile phones.
>> >
>> >Recently we created a Standby Server with the Hub, Client Access and Mailbox
>> >server roles. This server is in a different site on a different subnet.
>> >
>> >When I tested by moving my mailbox to the Standby server, I can successfully
>> >send and receive email using the Outlook client.
>> >
>> >However, when I try to access my mail on my phone I am prompted constantly
>> >for my password. I enter it (correctly!) and it fails every time and just
>> >prompts me again. When I move my mailbox back to the original server, it
>> >works no problem.
>> >
>> >What am I missing? I would have thought that the 2 Hub and Client access
>> >servers can pass on requests to each other etc... Or am I missing something
>> >obvious?
>>
>> YOu may have to recreate the connection.
>> Are you at SP1 Rollup2? I would apply that and see if it works after
>> that.
>>
>>
>> >
>> >Thanks in advance,
>> >Peter
>>

Rich
Fri May 09 20:00:09 CDT 2008

Don Pedro <DonPedro@discussions.microsoft.com> wrote:

>Hi Andy, thanks for your reply.
>
>Which Connection are you referring to?

On the device's ActiveSync menu, select "Options...". The "Exchange
Server" should be highlighted. Click the "Delete" button. It'll delete
all the mail on the device (and many the contacts and calendar, too).
Then go back to the menu again and select "Configure server..." to add
the information to sync again.

--
Rich Matheisen
MCSE+I, Exchange MVP
MS Exchange FAQ at http://www.swinc.com/resource/exch_faq.htm
Don't send mail to this address mailto:h.pott@getronics.com
Or to these, either: mailto:h.pott@pinkroccade.com mailto:melvin.mcphucknuckle@getronics.com mailto:melvin.mcphucknuckle@pinkroccade.com