No return receipts?

I can find this ANYWHERE and the help assistant seems to point me in
the right direction but nothing can be found to use read or return
receipts with Exchange server. Is this even an option for us? Why not?

Bill
Wed Feb 16 11:17:41 CST 2005

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3191390261_360514
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charset="ISO-8859-1"
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Despite the fact that a vast plurality of high end email programs allow for
receipt requests and receipt acknowledgments, Entourage does not. No one
will tell you why, and don¹t expect an apology.

There is a workaround, however, that actually is not all that bad. It¹s
complicated by comparison to the way it should be (clicking a button), but
it¹s manageable.

I got this advice on this newsgroup, so don¹t get mad at people here. I¹m
stoking your indignation only to let you know you¹re not alone, not to
encourage a slugfest.

Here is what I¹ve done (others I think have refinements):

Set up an account called Request Receipts. Make it a send only account by
not putting anything in the Receiving Mail fields. Do fill in your SMTP
server info.

On the Options tab, make a Special Header with the text
Disposition-Notification-To and of course enter your return email address.
You might want to select a signature if you use them. Otherwise enter
nothing else. Close the account dialog ignoring the warning that you will
not be able to receive mail. That¹s the idea.

Then set up a Mailbox called Receipt Requests.

Then make a Rule called Receipts:

> If any criteria are met: Specific Header Disposition-Notification-To Exists
>
> Then:
>> Copy message: Receipt Requests
>> Display dialog: Display message: Receipt Requested
>>> [this will give you little dialog alert whenever a receipt request comes in]

Enable the rule.

When you want to request a receipt, send your email from the Receipts
account.

When someone asks you for one, you will know because you will get the
dialog, and a copy of that email will be in your Receipts mailbox. I delete
that copy after I¹ve acknowledged the receipt. You could also set up a
special message to use for answering receipts. I haven¹t bothered because I
don¹t get many requests, and I certainly don¹t want to set up an automatic
receipt acknowledgment since doing it only when I¹ve actually read the
message is the whole point.

Hope this helps. As I say, you may find that someone else has a refinement
(or that someone else has answered this more completely while I was messing
with this long email).

Best,

- Bill

On 2/16/05 8:31 AM, in article
1108571499.584581.285900@g14g2000cwa.googlegroups.com, "ramos30@verizon.net"
<ramos30@verizon.net> wrote:

> I can find this ANYWHERE and the help assistant seems to point me in
> the right direction but nothing can be found to use read or return
> receipts with Exchange server. Is this even an option for us? Why not?
>

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

--B_3191390261_360514
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charset="ISO-8859-1"
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<HTML>
<HEAD>
<TITLE>Re: No return receipts?</TITLE>
</HEAD>
<BODY>
Despite the fact that a vast plurality of high end =
email programs allow for receipt requests and receipt acknowledgments, Entou=
rage does not. No one will tell you why, and don’t expect an apology.<=
BR>
 
There is a workaround, however, that actually is not all that bad. It&#8217=
;s complicated by comparison to the way it should be (clicking a button), bu=
t it’s manageable. 
 
I got this advice on this newsgroup, so don’t get mad at people here.=
I’m stoking your indignation only to let you know you’re not al=
one, not to encourage a slugfest. 
 
Here is what I’ve done (others I think have refinements): 
 
Set up an account called Request Receipts. Make it a send only accou=
nt by not putting anything in the Receiving Mail fields. Do fill in your SMT=
P server info. 
 
On the Options tab, make a Special Header with the text <FONT=
SIZE=3D"2">Disposition-Notification-To and of course enter=
your return email address. You might want to select a signature if you use =
them. Otherwise enter nothing else. Close the account dialog ignoring the wa=
rning that you will not be able to receive mail. That’s the idea. 
 
Then set up a Mailbox called Receipt Requests. 
 
Then make a Rule called Receipts: 
 
<BLOCKQUOTE>If any criteria are met: Specific Header Dispos=
ition-Notification-To Exists 
 
Then: 
<BLOCKQUOTE>Copy message: Receipt Requests 
Display dialog: Display message: Receipt Requested 
<BLOCKQUOTE>[this will give you little dialog alert whenever a receipt reques=
t comes in] 
</BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE> 
Enable the rule. 
 
When you want to request a receipt, send your email from the Receipts accou=
nt. 
 
When someone asks you for one, you will know because you will get the dialo=
g, and a copy of that email will be in your Receipts mailbox. I delete that =
copy after I’ve acknowledged the receipt. You could also set up a spec=
ial message to use for answering receipts. I haven’t bothered because =
I don’t get many requests, and I certainly don’t want to set up =
an automatic receipt acknowledgment since doing it only when I’ve actu=
ally read the message is the whole point. 
 
Hope this helps. As I say, you may find that someone else has a refinement =
(or that someone else has answered this more completely while I was messing =
with this long email). 
 
 
Best, 
 
 
 - Bill 
 
 
 
On 2/16/05 8:31 AM, in article 1108571499.584581.285900@g14g2000cwa.googleg=
roups.com, "ramos30@verizon.net" <ramos30@verizon.net> wrote=
: 
 
<BLOCKQUOTE><S=
PAN STYLE=3D'font-size:12.0px'>I can find this ANYWHERE and the help assistant=
seems to point me in 
the right direction but nothing can be found to use read or return 
receipts with Exchange server.  Is this even an option for us?  W=
hy not? 
 
</BLOCKQUOTE><=
SPAN STYLE=3D'font-size:12.0px'> 
 
 
 
Panther 10.3.6 
Office 2004 
Windows XP Pro SP2 
Office 2003 
 

</BODY>
</HTML>

--B_3191390261_360514--

Barry
Wed Feb 16 16:24:01 CST 2005

On 16/2/05 4:31 pm, in article
1108571499.584581.285900@g14g2000cwa.googlegroups.com, "ramos30@verizon.net"
<ramos30@verizon.net> wrote:

> I can find this ANYWHERE and the help assistant seems to point me in
> the right direction but nothing can be found to use read or return
> receipts with Exchange server. Is this even an option for us? Why not?
>
You can insert the 'return receipt' header into the account settings:

Open the account for editing (ToolsAccounts; then select the account &
click on Edit)

Under the 'Options' tab, second item down is 'Additional Headers'. In the
'Header' column enter "Disposition-Notification-To" (without the quotes);
and in the 'value' column enter your email address.

DNRs will now be sent out with every message from this account, but not all
mail clients & mail servers support these protocols, so results from the
world at large may be variable.

If you have only an occasional need to do this on a message by message
basis,
duplicate your account and add the header to the new account only. Make sure
that this account is NOT included in any mail checking schedules, but that
mail from this account IS sent with every send. Now, to include the
return-receipt, simply change the account of a message to this ?RR¹ account
with the pop-up menu that appears next to the 'from' header in a draft
message window when you have more than one account defined.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>

No return receipts?

Re: No return receipts? by Bill

Re: No return receipts? by Barry