problems with all Microsoft Office products in Leopard

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My entourage won't start all. It says unable to change to that identity. Unknown error -5000.

My word and excel are telling me they can't access my custom dictionary and can't access certain library files.

I have no clue what caused all this because everything had been running fine until a few weeks ago.

Can anyone help?????
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Re: problems with all Microsoft Office products in Leopard by Russ

Russ
Sun Mar 02 18:07:36 CST 2008

I had similar problems with Office 2004. Nor sure which version you are
using.

I solved the problem by deleting all the fonts in the users home directory/

Example users/username/library/fonts.

After that all my problems went away. Your mileage might differ.


On 3/2/08 2:27 PM, in article ee8f6b6.-1@webcrossing.caR9absDaxw,
"mark10023@officeformac.com" <mark10023@officeformac.com> wrote:

> My entourage won't start all. It says unable to change to that identity.
> Unknown error -5000.
>
> My word and excel are telling me they can't access my custom dictionary and
> can't access certain library files.
>
> I have no clue what caused all this because everything had been running fine
> until a few weeks ago.
>
> Can anyone help?????

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Re: problems with all Microsoft Office products in Leopard by Diane

Diane
Sun Mar 02 18:46:30 CST 2008

On 3/2/08 1:27 PM, in article ee8f6b6.-1@webcrossing.caR9absDaxw,
"mark10023@officeformac.com" <mark10023@officeformac.com> wrote:

> My entourage won't start all. It says unable to change to that identity.
> Unknown error -5000.

Error -5000

Messages with an attachment creates Error -5000

Attachments are stored in the Entourage Temp folder inside the Microsoft
User Data folder. This is where Entourage is trying to save the file before
it opens. Check the permissions on this folder.

Owner Access: Read Write
Group Access: Read only
Others: Read only
You can delete the Entourage Temp folder, and Entourage will create a new
one when launched.

From the Error Page:

<http://www.entourage.mvps.org/error/page.html#error-5000>
>
> My word and excel are telling me they can't access my custom dictionary and
> can't access certain library files.

Sounds like permission problems. Try testing in a new User to see if Office
applications work there.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Office there.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


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