TheMSsForum.com >> Entourage >> How to get help on this newsgroup

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For best results:

1. Create a subject that defines your problem. Subjects like "help" and
"newbie" can be overlooked. Many users will scan the list for subjects where
they might be able to help out and will overlook your problem. It's OK to
add "I'm a newbie" in the message, but it's not necessary for the subject.
If it's a long subject, make sure the important words come first. Entourage
truncates long subjects in the list and the key word won't be seen.
> 1. It's really helpful to put "exchange" in the subject when asked questions
> about exchange. This way the exchange specialists will be sure to notice your
> question.
2. Identify the version of Entourage that you are using. Often there are
different solutions for different versions. How to find version info.
<http://www.entourage.mvps.org/version/index.html>
3. Identify the version of the OS that you are using. For OS X it's under
the Blue Apple in the menu bar....About this Mac
4. For Send & Receive problems, identify the type of account. Is it a POP,
IMAP, Exchange or a web based account? Don't know? See Accounts
<http://www.entourage.mvps.org/accounts/index.html>
5. Give as much detail about your problem and what you have done so far to
troubleshoot. Just saying that I have tried all the suggestions on the list
doesn't mean very much. Saying "it just doesn't work" isn't helpful either.
Give details!

Hopefully, these suggestions will help find a speedy solution to your
problem. See you on the newsgroup!

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

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<TITLE>How to get help on this newsgroup </TITLE>
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Fo=
r best results: 
 
<OL><LI><SPA=
N STYLE=3D'font-size:14.0pt'>Create a subject that defines your problem. Subje=
cts like "help" and "newbie" can be overlooked. Many use=
rs will scan the list for subjects where they might be able to help out and =
will overlook your problem. It's OK to add "I'm a newbie" in the m=
essage, but it's not necessary for the subject. If it's a long subject, make=
sure the important words come first. Entourage truncates long subjects in t=
he list and the key word won't be seen. 
<OL><LI>It's really helpful to put "exchange" in t=
he subject when asked questions about exchange. This way the exchange specia=
lists will be sure to notice your question. 
</OL><LI>Identify the version of Entourage that you are using. O=
ften there are different solutions for different versions. How to find versi=
on info. <a href=3D"http://www.entourage.mvps.org/versio=
n/index.html"><http://www.entourage.mvps.org/version/index.html></a>
<LI><=
SPAN STYLE=3D'font-size:14.0pt'>Identify the vers=
ion of the OS that you are using. For OS X it's under the Blue Apple in the =
menu bar....About this Mac
<LI>For Send & Receive problems, identify the type of=
account. Is it a POP, IMAP, Exchange or a web based account? Don't know? Se=
e Accounts <a href=3D"http://www.entourage.mvps.org/accounts/index.html"><h=
ttp://www.entourage.mvps.org/accounts/index.html></a>
<LI>Give as much detail abou=
t your problem and what you have done so far to troubleshoot. Just saying th=
at I have tried all the suggestions on the list doesn't mean very much. Sayi=
ng "it just doesn't work" isn't helpful either. Give details! 
</OL> 
Hopefully, these suggestions will help find a speedy solution to your probl=
em. See you on the newsgroup! 
 
-- 
Diane Ross, Microsoft Mac MVP 
Entourage Help Page 
<http://www.entourage.mvps.org/> 
One of the top five MS Entourage resources listed on the Entourage Blog.<BR=
>
<http://blogs.msdn.com/entourage/> 
 

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