help - attachment loss

hello,

we have more than 50 apple workstations with entourage and my colleagues
reported me, that they have problems with forwarding mails with attachments.

for example:
they have in their inbox an email with 5 attachments. when they are
forwarding this email to another person, the recipient only gets 3
attachments. this doesn't happen all the time, but I get 2 or 3 calls a week
because of this problem. the recipients are external customers, not other
colleagues.

we use mac os x 10.4.7, office 11.2.5 and an exchange-server

does anyone else have this problem and found a solution?

thanks!

regards,


ferdinand

Diane
Wed Nov 22 17:09:28 CST 2006

On 11/22/06 5:07 AM, in article
EE92A824-8C04-435B-9CDD-13D6DF4ABEFC@microsoft.com, "prepressmonkey"
<prepressmonkey@discussions.microsoft.com> wrote:

> we have more than 50 apple workstations with entourage and my colleagues
> reported me, that they have problems with forwarding mails with attachments.
>
> for example:
> they have in their inbox an email with 5 attachments. when they are
> forwarding this email to another person, the recipient only gets 3
> attachments. this doesn't happen all the time, but I get 2 or 3 calls a week
> because of this problem. the recipients are external customers, not other
> colleagues.
>
> we use mac os x 10.4.7, office 11.2.5 and an exchange-server
>
> does anyone else have this problem and found a solution?

Check the router MTU setting. Set to 1492. For more info see:

<http://www.entourage.mvps.org/user/xfile5.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>