Not getting email messages

OS 10.4.10
Ibook G4
1.5 GB Ram
Entourage 11.3.2

Hi,

When I press 'send and receive all' at the top of the window, I don't think
I am getting any emails.

When I press that, in the right hand bottom corner it says: Schedule "Send
and Receive" All" will run in ... Minutes. That text runs through it's
sentences fast and does two things:

I will see "receiving 4 (whatever amount) messages, the barber pole will
run. Those will flash on for just a second, no messages appear, then the
the thing goes back to 'Schedule "Send and Receive" All" will run in ...
Minutes.' and stops. Email isn't coming in at the end of its ten minute
cycle either.

Also, and I don't know if this should or should not be appearing in the same
place, but occasionally it will flash: 'logging on to ...my email address'
but then it will just revert back to stationary.

Also, when I have Entourage on, and first thing in the morning I press send
and receive, I get a window saying, "Cannot log on, no telephone number
detected" What telephone number?

This whole thing seems to be intermittent because I will get some messages
during the day.

Rafael

Diane
Wed Sep 12 16:56:41 PDT 2007

On 9/12/07 2:25 PM, in article C30DA755.3298%raf44ael98@sbcglobal.net,
"Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:

> When I press 'send and receive all' at the top of the window, I don't think
> I am getting any emails.
>
> When I press that, in the right hand bottom corner it says: Schedule "Send
> and Receive" All" will run in ... Minutes. That text runs through it's
> sentences fast and does two things:

Open the Progress window. It gives a bit more info. Under Window in the menu
bar select Progress.
>
> I will see "receiving 4 (whatever amount) messages, the barber pole will
> run. Those will flash on for just a second, no messages appear, then the
> the thing goes back to 'Schedule "Send and Receive" All" will run in ...
> Minutes.' and stops. Email isn't coming in at the end of its ten minute
> cycle either.
>
> Also, and I don't know if this should or should not be appearing in the same
> place, but occasionally it will flash: 'logging on to ...my email address'
> but then it will just revert back to stationary.

At the bottom of the folder list, there are custom Mail Views. Select
Received Today. Do you see the missing messages? If yes, then you can find
the folder where they are being sent. We'll need to look at your rules and
Mailing List Manager rules to see what needs to be adjusted.
>
> Also, when I have Entourage on, and first thing in the morning I press send
> and receive, I get a window saying, "Cannot log on, no telephone number
> detected" What telephone number?
>
I've never seen this error. What are your Network setting in System
Preferences? Are you connected via tcp/ip or pppoe or dial in modem?

--
Diane, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Rafael
Wed Sep 12 19:24:49 PDT 2007

Also, each time the barber pole runs, when I click 'send and receive', one
of the quick announcements in front of the barber pole is "Connecting to (my
isp)...

Isn't Entourage supposed to always be connected to the isp. Once it's
opened. Or even before it's opened, if a connection has already been made
by, say Safari?

I do see in system Preferences>Network>Built In Ethernet, that putting the
computer to sleep, 'Disconnects'. I put the computer to sleep every night.
There's a button that says Connect, and a place that says Idle.

Why does Safari automatically open the connection to isp (without saying
there's no telephone number) while Entourage won't connect on it's own?

Diane
Wed Sep 12 19:47:23 PDT 2007

On 9/12/07 7:24 PM, in article C30DED81.32B1%raf44ael98@sbcglobal.net,
"Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:

> Also, each time the barber pole runs, when I click 'send and receive', one
> of the quick announcements in front of the barber pole is "Connecting to (my
> isp)...

Use the Progress window, it's easier to monitor than the bottom of the
message window.
>
> Isn't Entourage supposed to always be connected to the isp. Once it's
> opened. Or even before it's opened, if a connection has already been made
> by, say Safari?

No.
>
> I do see in system Preferences>Network>Built In Ethernet, that putting the
> computer to sleep, 'Disconnects'. I put the computer to sleep every night.
> There's a button that says Connect, and a place that says Idle.

Most cable connections now are always on. You don't have to dial in like you
used to with modems.

I'm not seeing Disconnects or Connect.
>
> Why does Safari automatically open the connection to isp (without saying
> there's no telephone number) while Entourage won't connect on it's own?
>

You still haven't answered my question of what type of account do you have
to access the internet. Cable, DSL, dial up PPP modem what????

Are you using Internet Connect?

--
Diane, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Rafael
Thu Sep 13 10:00:15 PDT 2007

DSL

Rafael
Thu Sep 13 10:22:24 PDT 2007

Diane,

Entourage is receiving mail now.

I think the problem, was this: Up to a few weeks ago I was getting tons of
junk mail so I set "Junk Email Protection" to "Exclusive". I stopped
getting junk mail.

Yesterday I went into the Junk Email Folder and found tons of non-junk
emails, emails I /wanted/ to get. I went through the folder and marked
those 'not junk mail', then checked for them to be put in my address book.


I'm sending my answer to you, below, to tell you what you asked about and to
see if there's anything else to do, however I believe the problem is solved.

Thanks so much for your help,

Rafael


> I'm not seeing Disconnects or Connect.

They're in the"Apple System Preferences>Preferences>Network>Built In
Ethernet.

When I get to " Built In Ethernet" (a drop down menu) the
Disconnect-Connect button is in the lower right hand corner.

In that same "Built in Ethernet" menu, The fill-in box, "PPoE service
provider" is blank. Then below the three fill in boxes is a check box
called "Show PPPoE status menu in bar. That's checked. Should the top box,
" PPPoE Service Provider" be filled in?

Best regards, Rafael





On 9/12/07 7:47 PM, in article
C30DF2CB.E881%diane@invalid.entourage.mvps.org, "Diane"
<diane@invalid.entourage.mvps.org>

> On 9/12/07 7:24 PM, in article C30DED81.32B1%raf44ael98@sbcglobal.net,
> "Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:
>
>> Also, each time the barber pole runs, when I click 'send and receive', one
>> of the quick announcements in front of the barber pole is "Connecting to (my
>> isp)...
>
> Use the Progress window, it's easier to monitor than the bottom of the
> message window.
>>
>> Isn't Entourage supposed to always be connected to the isp. Once it's
>> opened. Or even before it's opened, if a connection has already been made
>> by, say Safari?
>
> No.
>>
>> I do see in system Preferences>Network>Built In Ethernet, that putting the
>> computer to sleep, 'Disconnects'. I put the computer to sleep every night.
>> There's a button that says Connect, and a place that says Idle.
>
> Most cable connections now are always on. You don't have to dial in like you
> used to with modems.
>
> I'm not seeing Disconnects or Connect.
>>
>> Why does Safari automatically open the connection to isp (without saying
>> there's no telephone number) while Entourage won't connect on it's own?
>>
>
> You still haven't answered my question of what type of account do you have
> to access the internet. Cable, DSL, dial up PPP modem what????
>
> Are you using Internet Connect?
>
> --
> Diane, Microsoft Mac MVP
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
>
>

Jolly
Thu Sep 13 11:20:35 PDT 2007

On 2007-09-13 12:22:24 -0500, Rafael Montserrat
<raf44ael98@sbcglobal.net> said:

> Up to a few weeks ago I was getting tons of
> junk mail so I set "Junk Email Protection" to "Exclusive".

That makes sense. Exclusive means if they aren't in your address book,
the message will be marked as Junk.

--
Apply rot13 to this e-mail address before using it.

JR

Rafael
Thu Sep 13 12:41:34 PDT 2007

Diane

> Use the Progress window, it's easier to monitor than the bottom of the
> message window.
OK

> Are you using Internet Connect?
No. What's the reason I should be using it?


> Diane, Microsoft Mac MVP
> Entourage Help Page <http://www.entourage.mvps.org/>
> Entourage Help Blog <http://blog.entourage.mvps.org/>
>

Diane
Thu Sep 13 14:36:43 PDT 2007

On 9/13/07 12:41 PM, in article C30EE07E.3313%raf44ael98@sbcglobal.net,
"Rafael Montserrat" <raf44ael98@sbcglobal.net> wrote:

>> Are you using Internet Connect?
> No. What's the reason I should be using it?

I've never had a reason to use it. It's an application that enables you to
connect to the internet via your internal modem.

I sent you a message off list about your network settings.

--
Diane, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>