OWA forwarded email appears blank using Entourage 11.2.3

Hello.

I believe I have a new issue.

My environment.

Exchange 2003 sp2
Entourage 11.2.3
Outlook 2003 sp2

Also, we just applied this Exchange fix
http://support.microsoft.com/?kbid=911829 on our Exchange servers over
the weekend.

Here is the list of events that produces the issue.

1. Outlook 2003 user sends a new email with link to a website.
2. OWA user opens email and forwards email to Entourage user.
3. Entourage user opens email but message body is blank. Check source
of email and links appear in source.

I verified the issue by testing with a new email message also.

Has anybody else run into this issue? Is there a known fix?

Thanks,
James

AnAmericanInDublin
Wed May 10 08:23:03 CDT 2006

James,

See the thread "Problem viewing HTML in Entourage". OWA is creating
malformed HTML after a patch at the end of April. We're hoping that MS will
create a patch for the patch. There is a workaround in the thread, but it's
not attractive.

Tim

"James" wrote:

> Hello.
>
> I believe I have a new issue.
>
> My environment.
>
> Exchange 2003 sp2
> Entourage 11.2.3
> Outlook 2003 sp2
>
> Also, we just applied this Exchange fix
> http://support.microsoft.com/?kbid=911829 on our Exchange servers over
> the weekend.
>
> Here is the list of events that produces the issue.
>
> 1. Outlook 2003 user sends a new email with link to a website.
> 2. OWA user opens email and forwards email to Entourage user.
> 3. Entourage user opens email but message body is blank. Check source
> of email and links appear in source.
>
> I verified the issue by testing with a new email message also.
>
> Has anybody else run into this issue? Is there a known fix?
>
> Thanks,
> James
>
>

James
Wed May 10 11:15:53 CDT 2006

Thanks for the info. I called support and uninstalled the patch.
Entourage users are 'seeing' the message bodies again.

=James

Bill
Tue May 16 10:49:59 CDT 2006

I've tried the work-around and it does not work for me. The Auto Text Clean
Up option is always grayed out. What misstep am I taking?


Bill

On 5/10/06 8:23 AM, in article
7D011AAE-9735-40E3-93E2-A9FB430CB8BE@microsoft.com, "AnAmericanInDublin"
<AnAmericanInDublin@discussions.microsoft.com> wrote:

> James,
>
> See the thread "Problem viewing HTML in Entourage". OWA is creating
> malformed HTML after a patch at the end of April. We're hoping that MS will
> create a patch for the patch. There is a workaround in the thread, but it's
> not attractive.
>
> Tim
>
> "James" wrote:
>
>> Hello.
>>
>> I believe I have a new issue.
>>
>> My environment.
>>
>> Exchange 2003 sp2
>> Entourage 11.2.3
>> Outlook 2003 sp2
>>
>> Also, we just applied this Exchange fix
>> http://support.microsoft.com/?kbid=911829 on our Exchange servers over
>> the weekend.
>>
>> Here is the list of events that produces the issue.
>>
>> 1. Outlook 2003 user sends a new email with link to a website.
>> 2. OWA user opens email and forwards email to Entourage user.
>> 3. Entourage user opens email but message body is blank. Check source
>> of email and links appear in source.
>>
>> I verified the issue by testing with a new email message also.
>>
>> Has anybody else run into this issue? Is there a known fix?
>>
>> Thanks,
>> James
>>
>>