I am getting "I/O error" messages when I try to connect on-line and
when I try to duplicate my Identity. When I try to look at existing
messages in my in box or related folders the computer "grinds" for 30
mor more seconds before finally displaying the message. Have been
trying to delete old, unneeded mail - but the size of the identity
remains very large (311MB). Ideas on how I can solve this problem
without losing my address book, calendar, and messages?

TPJim

Re: I/O error by Allen

Allen
Tue Dec 28 12:04:25 CST 2004

You need to let us know what version of Entourage you are using before we
can give an exact answer. The general idea would be to export as much as
possible and then import it to a new identity. How you do that depends on
the versions.


On 12/28/04 6:16 AM, in article
1104243366.961848.249630@f14g2000cwb.googlegroups.com, "TPJim"
<jimdouglas@starpower.net> wrote:

> I am getting "I/O error" messages when I try to connect on-line and
> when I try to duplicate my Identity. When I try to look at existing
> messages in my in box or related folders the computer "grinds" for 30
> mor more seconds before finally displaying the message. Have been
> trying to delete old, unneeded mail - but the size of the identity
> remains very large (311MB). Ideas on how I can solve this problem
> without losing my address book, calendar, and messages?
>
> TPJim
>


Re: I/O error by TPJim

TPJim
Tue Dec 28 17:43:18 CST 2004

Entourage 2004
version 11.1.0
tried rebuilding database, but got same error.

thanks.

TPJim


Re: I/O error by Bill

Bill
Wed Dec 29 11:21:52 CST 2004

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3187156913_35068195
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Jim -


I am far from a guru on this program, but seems to me one thing to try would
be creating an entirely new identity. Forget duplicating.

I would suggest carefully dragging each really important mailbox to the
desktop, making mbox files. Then create a new identity and drag the mbox
files back into your folders list.

Exporting the address book contacts to a tab-delimited file should be pretty
straightforward.

I don¹t use the calendar and have never played with it very much. I see that
there is an option to export to an Entourage archive, but I would bet you
will lose categories. Probably everything else will be saved all right.

Basic principle is to back gently away from just about everything to do with
your current Entourage identity database and start fresh.

I see that you were having trouble with text alignment in input boxes.
Sounds to me as if an evil gremlin has been munching on your Entourage
roots.

After building the new identity, I would suggest you do not delete the mbox
files. I would see if the new identity works all right and then consider
reinstalling Entourage and dragging the new identity into the MUD folder.

Hope this helps more than it confuses.

I don¹t think I¹ve advised you to do anything that could make things worse,
but obviously you should proceed carefully.

It has not happened to me in Word 2004, but back in Word 98 it was very
common for a document to become corrupted in mysterious and nasty ways. The
only solution in many cases was to select everything but the last paragraph
marker (which for reasons known only to MS contained all of the formatting
information), copy, and paste into a fresh document. That¹s sort of the idea
here.


Best,


- Bill


On 12/28/04 3:43 PM, in article
1104277398.269249.113410@f14g2000cwb.googlegroups.com, "TPJim"
<jimdouglas@starpower.net> wrote:

> Entourage 2004
> version 11.1.0
> tried rebuilding database, but got same error.
>
> thanks.
>
> TPJim
>




Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003



--B_3187156913_35068195
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: I/O error</TITLE>
</HEAD>
<BODY>
<FONT COLOR=3D"#000080"><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><SPAN =
STYLE=3D'font-size:12.0px'>Jim -<BR>
<BR>
<BR>
I am far from a guru on this program, but seems to me one thing to try woul=
d be creating an entirely new identity. Forget duplicating.<BR>
<BR>
I would suggest carefully dragging each really important mailbox to the des=
ktop, making mbox files. Then create a new identity and drag the mbox files =
back into &nbsp;your folders list.<BR>
<BR>
Exporting the address book contacts to a tab-delimited file should be prett=
y straightforward.<BR>
<BR>
I don&#8217;t use the calendar and have never played with it very much. I s=
ee that there is an option to export to an Entourage archive, but I would be=
t you will lose categories. Probably everything else will be saved all right=
.<BR>
<BR>
Basic principle is to back gently away from just about everything to do wit=
h your current Entourage identity database and start fresh.<BR>
<BR>
I see that you were having trouble with text alignment in input boxes. Soun=
ds to me as if an evil gremlin has been munching on your Entourage roots.<BR=
>
<BR>
After building the new identity, I would suggest you do not delete the mbox=
files. I would see if the new identity works all right and then consider re=
installing Entourage and dragging the new identity into the MUD folder.<BR>
<BR>
Hope this helps more than it confuses.<BR>
<BR>
I don&#8217;t think I&#8217;ve advised you to do anything that could make t=
hings worse, but obviously you should proceed carefully.<BR>
<BR>
It has not happened to me in Word 2004, but back in Word 98 it was very com=
mon for a document to become corrupted in mysterious and nasty ways. The onl=
y solution in many cases was to select everything but the last paragraph mar=
ker (which for reasons known only to MS contained all of the formatting info=
rmation), copy, and paste into a fresh document. That&#8217;s sort of the id=
ea here.<BR>
<BR>
<BR>
Best,<BR>
<BR>
<BR>
&nbsp;- Bill<BR>
</SPAN></FONT></FONT><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><SPAN S=
TYLE=3D'font-size:12.0px'><BR>
<BR>
On 12/28/04 3:43 PM, in article 1104277398.269249.113410@f14g2000cwb.google=
groups.com, &quot;TPJim&quot; &lt;jimdouglas@starpower.net&gt; wrote:<BR>
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><S=
PAN STYLE=3D'font-size:12.0px'>Entourage 2004<BR>
version 11.1.0<BR>
tried rebuilding database, but got same error.<BR>
<BR>
thanks.<BR>
<BR>
TPJim<BR>
<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><=
SPAN STYLE=3D'font-size:12.0px'><BR>
<BR>
<FONT COLOR=3D"#000080"><BR>
<BR>
Panther 10.3.6<BR>
Office 2004<BR>
Windows XP Pro SP2<BR>
Office 2003<BR>
</FONT><BR>
</SPAN></FONT>
</BODY>
</HTML>


--B_3187156913_35068195--


Re: I/O error by TPJim

TPJim
Wed Dec 29 11:43:06 CST 2004

thanks. I had already figured out the solution might be to create a
new Identity. I did that and most of the problems were resolved: no
more I/O errors and the huge size of the data base was eliminated.
However, the right margin problem remains. I plan to create a new test
identity and see if that has similar problems. Reinstalling Entourage
may be necessary....

Jim


Re: I/O error by TPJim

TPJim
Wed Dec 29 12:02:15 CST 2004

further developments: new test identity had same "right margin"
problem. Deleted the program and reinstalled. Now works fine.
Thanks for suggestions.

Jim


Re: I/O error by Bill

Bill
Wed Dec 29 12:55:16 CST 2004

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3187162517_35403960
Content-type: text/plain;
charset="US-ASCII"
Content-transfer-encoding: 7bit

Yeah, sometimes nuking it is the only way to go.

Glad you escaped. :)


Best,


- Bill


On 12/29/04 10:02 AM, in article
1104343335.457197.219080@z14g2000cwz.googlegroups.com, "TPJim"
<jimdouglas@starpower.net> wrote:

> further developments: new test identity had same "right margin"
> problem. Deleted the program and reinstalled. Now works fine.
> Thanks for suggestions.
>
> Jim
>




Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003



--B_3187162517_35403960
Content-type: text/html;
charset="US-ASCII"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: I/O error</TITLE>
</HEAD>
<BODY>
<FONT COLOR=3D"#000080"><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><SPAN =
STYLE=3D'font-size:12.0px'>Yeah, sometimes nuking it is the only way to go.<BR=
>
<BR>
Glad you escaped. :)<BR>
<BR>
<BR>
Best,<BR>
<BR>
<BR>
&nbsp;- Bill<BR>
</SPAN></FONT></FONT><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><SPAN S=
TYLE=3D'font-size:12.0px'><BR>
<BR>
On 12/29/04 10:02 AM, in article 1104343335.457197.219080@z14g2000cwz.googl=
egroups.com, &quot;TPJim&quot; &lt;jimdouglas@starpower.net&gt; wrote:<BR>
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><S=
PAN STYLE=3D'font-size:12.0px'>further developments: &nbsp;new test identity h=
ad same &quot;right margin&quot;<BR>
problem. &nbsp;Deleted the program and reinstalled. &nbsp;Now works fine.<B=
R>
Thanks for suggestions.<BR>
<BR>
Jim<BR>
<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE=3D"Futura, Verdana, Helvetica, Arial"><=
SPAN STYLE=3D'font-size:12.0px'><BR>
<BR>
<FONT COLOR=3D"#000080"><BR>
<BR>
Panther 10.3.6<BR>
Office 2004<BR>
Windows XP Pro SP2<BR>
Office 2003<BR>
</FONT><BR>
</SPAN></FONT>
</BODY>
</HTML>


--B_3187162517_35403960--