entourage 2004 not opening

Help...

i?m running office 2004 on 10.3.9 i can?t entourage opens to a blank
screen with the colour wheel, it is as if the program has frozen. I?ve
reset the PRAM and rebuilt the desktop hoping this might help. No
luck. I?ve read through the topics and am not sure what to do next.

The strange thing is that i can open enourage no probs when i switch
users.

any suggestions would be great as i can?t lose all my emails

thanks in advance

chris

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Michel
Sun Apr 17 06:16:24 CDT 2005

Hi Chris.
This sounds like a database corruption to me. Hold down the Option key the
next time you start Entourage, and rebuild your database. This should solve
the problem, though it means that you will have to re-download your
newsgroup messages and IMAP folders (should you have any of those).
By the way, you mentioned "re-building the desktop", which sounds quite
strange to me. As far as I know, you can only do that under Mac OS 9 or in
the Classic environment, and not under Mac OS X. So re-building your desktop
should not have any effect on a native Mac OS X program such as Entourage
2004.

Michel


On 17.04.05 9:01, in article
2_580606_57dbc106db3d717f464a8c41fbab43a4@macforumz.com, "woodrz"
<UseLinkToEmail@MacForumz.com> wrote:

> Help...
>
> iâ??m running office 2004 on 10.3.9 i canâ??t entourage opens to a blank
> screen with the colour wheel, it is as if the program has frozen. Iâ??ve
> reset the PRAM and rebuilt the desktop hoping this might help. No
> luck. Iâ??ve read through the topics and am not sure what to do next.
>
> The strange thing is that i can open enourage no probs when i switch
> users.
>
> any suggestions would be great as i canâ??t lose all my emails
>
> thanks in advance
>
> chris

woodrz
Tue Apr 19 10:14:29 CDT 2005

"woodrz" wrote:
> Help...
>
> i'm running office 2004 on 10.3.9 i can't entourage opens to a
> blank screen with the colour wheel, it is as if the program
> has frozen. I've reset the PRAM and rebuilt the desktop hoping
> this might help. No luck. I've read through the topics and am
> not sure what to do next.
>
> The strange thing is that i can open enourage no probs when i
> switch users.
>
> any suggestions would be great as i can't lose all my emails
>
> thanks in advance
>
> chris

i fixed the problem by moving the database out of the ms 2004 identies
folder and re-installed entourage and it worked perfect and found all
my emails.

thanks to your help guys

chris