entourage failure to open

Version: Older version
Operating System: Mac OS X 10.3 (Panther)
Processor: Power PC

I get a message saying that entourage cannot access my data and suggests that I rebuild my database. A typical rebuild failed ("compacting failed") with a message that a read/write error has occurred (-40). An advanced rebuild generated the same message and an additional message that it is likely my database cannot be repaired. I have Office x 2001 and the other programs seem to work fine.

Diane
Fri Mar 14 19:14:04 CDT 2008

On 3/14/08 7:18 AM, in article ee93e35.-1@webcrossing.caR9absDaxw,
"bill_springer@officeformac.com" <bill_springer@officeformac.com> wrote:

> I get a message saying that entourage cannot access my data and suggests that
> I rebuild my database. A typical rebuild failed ("compacting failed") with a
> message that a read/write error has occurred (-40). An advanced rebuild
> generated the same message and an additional message that it is likely my
> database cannot be repaired. I have Office x 2001 and the other programs seem
> to work fine.

Negative errors low in number usually involve hardware problems.

From the Error Page

<http://www.entourage.mvps.org/error/page.html>

Error -40

Compacting failed. A read/write error has occurred (-40)

Error -40 is a positioning error (tried to position before start of file).
This might indicate file system corruption. Try running Apple's Disk
Utility: First Aid and repairing the disk till it shows clean.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

bill_springer
Sat Mar 15 12:18:24 CDT 2008

> On 3/14/08 7:18 AM, in article ee93e35.-1@webcrossing.caR9absDaxw,
> "bill_springer@officeformac.com" wrote:
>
> &gt; I get a message saying that entourage cannot access my data and suggests that
> &gt; I rebuild my database. A typical rebuild failed ("compacting failed") with a
> &gt; message that a read/write error has occurred (-40). An advanced rebuild
> &gt; generated the same message and an additional message that it is likely my
> &gt; database cannot be repaired. I have Office x 2001 and the other programs seem
> &gt; to work fine.
>
> Negative errors low in number usually involve hardware problems.
>
> From the Error Page
>
>
>
> Error -40
>
> Compacting failed. A read/write error has occurred (-40)
>
> Error -40 is a positioning error (tried to position before start of file).
> This might indicate file system corruption. Try running Apple's Disk
> Utility: First Aid and repairing the disk till it shows clean.
>
> --
> Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
> Entourage Help Page
> Entourage Help Blog
>
I ran the disck utility and there was no change.
>
>

William
Sat Mar 15 14:15:39 CDT 2008

bill_springer@officeformac.com wrote:

>> Negative errors low in number usually involve hardware problems.
>>
> I ran the disck utility and there was no change.

The Disk Utility can only check the S.M.A.R.T. status of your disk but
it can not check for hardware problems such as bad RAM a failing
motherboard, etc.

Your Mac probably came with a separate diagnostic CD or the diagnostics
came on the original Mac OS X installer disk that came with your Mac.

Insert this disk and reboot with the Option key held down. You'll be
able to select the diagnostics disk and verify more of your hardware.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>