John
Mon Jun 28 11:26:07 CDT 2004
This did not resolve the issue.
I've been trying to find a solution for three days.
John
Mickey Stevens6/27/04 4:42
PMmickey.stevens@mvps.orgBD04C597.76CE%mickey.stevens@mvps.org
> What version of Entourage are you using? Recently, malformed junk mail has
> exploited a bug in the Junk Mail Filter included with Entourage X and 2001
> that causes the entire program to crash when Entourage attempts to download
> and process the message. Microsoft has posted a fix at their web site:
> <
http://support.microsoft.com/?kbid=837065>
>
> Entourage 2004 includes improvements that allows it to download most of the
> commonly-received junk messages that crashed earlier versions. However,
> there might now be new types of messages that crash Entourage 2004 as well.
>
> If you are crashing on receiving mail, it could be due to a corrupt
> message on the server. Work through the steps on the "Crashes" page on The
> Entourage Help Page to resolve the problem if turning off the Junk Mail
> Filter doesn't seem to fix the problem.
> <
http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
>
> On 6/27/04 5:38 PM, in article 2dcb01c45c97$6c091c50$3a01280a@phx.gbl,
> "Sheree Ebanks" <anonymous@discussions.microsoft.com> wrote:
>
>> For the past 2 days, I have tried to send and receive mail, however
>> entourage just shuts down and asks if I want to send a crash report. I have
>> changed nothing that I know of. I can send messages, but it crashes when
>> trying to receive. I have performed virus scans as well as a database
>> typical
>> rebuild and nothing. Not sure where to turn now. Does anyone have any
>> ideas?
>> Info: I run Mac OS 10.3.4 (Entourage was working fine after the last update)
>> on a G5.
>> I also run sync Palm Os but haven't done that for a while, so that shouldn't
>> be affecting.
>> Can anyone suggest anything?
>> Thanks?