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 - 1
 - Time display problem in Entourage HI, hope someone can help me with this one. I am using a mac here in Mexico, aligned the timezones in system preferences and Entourage preferences, however the display time in the monthly view of the calendar is wrong. Morning meetings are shown as PM (instead of AM) as well as the afternoon ones (as should). However, looking at the calendar in week view will show you the right time. I tried to change the time format to 24 hours to avoid this and counldn't do it (guess my mexico City time zone does aonly allow you to display time in AM/PM format). This is a problem especially when setting times for new meetings. Any solution ? Thanks a lot! Tag: compressing attachment Tag: 77825
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 - Marked as junk despite saying not to. Hi, A friend keeps getting mails with certain senders classified as junk and ending up in junk mail box. He is trying to click this link "classify the sender as not junk e-mail" and adding the sender to the address book, but it doesn't help. That's all info I have. No version number, etc. What can I tell him to do? Thanks Jonny Tag: compressing attachment Tag: 77804
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 - Error -3253 & Hotmail. I've setup Entourage with my paid Hotmail account, however, I keep getting error -3253 when either sending or receiving. I've googled all over the place, but don't seem to find an answer. Has anyone had a resolution to this case? Regards Tag: compressing attachment Tag: 77802
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 - Office Notification 'not responding' when choose "Dismiss All" Hi Here's the story... Installed Entourage 10.3.5 on PowerBook G4 1.5GHz running Mac OS X 10.3.9. Configured to connect to already existing account on Exchange 2003 (6.5.7638.1). The account has 1.8GB of data in the account and over 1,400 office notifications from the past. There's no way I am going to click "Dismiss" for that many notifications so obviously chose "Dismiss All". It worked, except for a flash of white occasionally, which was much larger than the dismiss window itself. Then when it reach notification 672 the white window flashes on/off rapidly, constantly. Only a force quit will stop it. The email account works, but the Office Notifications are now unusable, which is totally unfeasible for a company Director. Any idea why this is happening and how to dismiss them all? Regards Craig. Tag: compressing attachment Tag: 77800
 - 5
 - Hiding Recurring Events Does anyone know a way in the Entourage monthly calendar view to hide recurring events? I can create a view that hides them, but it only displays as a list, which is not what I want. The object is to hide them so they don't display in the regular calendar views. Thanks. KG Tag: compressing attachment Tag: 77799
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 - Partial imp I am moving from entourage x to entourage 2004. I was successful in importing my email messages, addressbook. But I cannot my signatures nor rules. What would cause this? What do I do? Thanks. Janice Tag: compressing attachment Tag: 77795
 - 7
 - An unknown error (-17199) occurred. (Is there a property so this doesn't display?) Entourage says: "A message in your Outbox could not be sent. The account which created the message cannot be found." I'm sending the message from Script Editor with this script: tell application "Microsoft Entourage" activate set filePath to "Macintosh HD:Users:ann:Documents:igawk.1.pdf" set smtp_account to IMAP account "ann_example" set msg to make new outgoing message with properties {subject:"Gwak Documentation", content:"Here it is", recipient:"Ann Example <ann_example@mac.com>", attachment:alias filePath, account:smtp_account} send msg end tell The error is benign, the message gets sent. But is there a property that can be set so this error message does not display? Thanks. Tag: compressing attachment Tag: 77793
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 - Example: Send email from Perl via AppleScript using Entourage This Perl script sends a message having a pdf attachment via Entourage (via an IMAP email account). Modify "ann_example" per your account. #!/usr/bin/perl use Mac::AppleScript qw(RunAppleScript); # In Preferences you must set uncheck Warn before allowing an external application to send mail # You may have to check remember my password when you send a message from Entourage so you don't get prompted to log in to your IMAP server. my $subject = "The igawk file you wanted : Test ACFD1FE"; my $content=<<EOF; Attached is igawk.1.pdf Enjoy EOF my $recipient = 'ann_example@mac.com'; my $script=<<EOF; tell application "Microsoft Entourage" activate set filePath to "Macintosh HD:Users:ann_example:Documents:igawk.1.pdf" set msg to make new outgoing message with properties {subject:"$subject", content:"$content", recipient: "Ann Example < $recipient>", attachment:alias filePath, account:IMAP account "ann_example"} send msg end tell EOF RunAppleScript($script) or die "Didn't work!"; Tag: compressing attachment Tag: 77791
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 - Assign Tasks via Email Is there a way to Assign Tasks in Entourage, then e-mail the "Task" to an assignee's e-mail address, the same feature that is in Outlook? Who is our advocate at Apple or Microsoft to get some of these basic features added to Entourage that have been found in Outlook for years? Thanks. Tag: compressing attachment Tag: 77789
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 - E-mail address in Address Book still goes to junk My own e-mail address in in my Entourage address book. But when I forward messages to myself with the same address, Entourage continually sends them to junk. What is being done to work the code to get the e-mail addresses in the in the address book to be treated as safe. Tag: compressing attachment Tag: 77788
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 - AOL email JPG error When send a jpg picture to someone with an email account they a get a file with a .mim extention. What's causing this and how can I corrrect it? Thanks, Ed Tag: compressing attachment Tag: 77787
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 - schedule emails to send at specified time?? In Entourage 2004 Mac, is there a way to create an email, and then have it automatically send at a later specified time?? Thanks, Russell Tag: compressing attachment Tag: 77782
 - 13
 - Keyboard shortcut equivalent Ctrl-Delete on a PC In Entourage, how can you replicate the Windows keyboard shortcut to delete an entire word to the right of the cursor, i.e., Ctrl-Delete in Windows. I know that Option-Delete will delete an entire word to the left, but what about the other direction? Fn-Delete just does one character at a time. Thanks for any help! Bocaboy Tag: compressing attachment Tag: 77780
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 - transferring files & settings I am attempting to transfer an extensive email collection and an address book from my old blue & white G3 Mac to my new MacBook; I'm using Entourage 2004 on both machines. The G3 is too old to go into Firewire Target mode, so I exported all the material into an Entourage archive, copied it onto a flash drive, and imported it into Entourage on the MacBook. But I can't find the email files, and nothing has shown up in the Address Book. What do I still need to do, or what have I done wrong? Tag: compressing attachment Tag: 77777
 - 15
 - Entourage Moves Some Messages to Local Inbox, But Not Others I have a iMac 2.16GHz Intel Core 2 Duo Processor / 1GB RAM / 250GB HDD (183GB available) / 20in Built-In Display I am running Microsoft Entourage 2004, connecting to an IMAP email account. I bought this computer and Office 2004 this past winter, and it has been running fine up until about a month ago. Suddenly, whenever I open Entourage, it downloads my messages from my IMAP inbox and moves SOME of them to the local inbox, but not others. The whole point of me paying for this IMAP account is so that my messages are always on the server, and can be used on my multiple computers, as well as from WebMail. But because of this Entourage issue, I have been using Outlook on my Windows PC. I have searched for troubleshooting articles and other Usenet groups for this issue, but nothing has helped so far. Does anyone have any ideas? Tag: compressing attachment Tag: 77770
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 - Error 16999 > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3263619563_7568855 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit Can anyone help with an out of the blue error 16999 All was well one day, then this showed up. MAC¹s Mail program can send and receive without any problems, however Entourage is no longer able to send and receive. This is on an Apple Airport Wireless Network that has been connected with DSL for 3 years with no issues, continuous updates on all machines and the Airport wireless hardware as well. Any help is very appreciated. Craig Fine Www.fine-designs.com --B_3263619563_7568855 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Error 16999</TITLE> </HEAD> <BODY> Can a= nyone help with an out of the blue error –16999 All was well one day, then this showed up. MAC’s Mail program can sen= d and receive without any problems, however Entourage is no longer able to s= end and receive. This is on an Apple Airport Wireless Network that has been = connected with DSL for 3 years with no issues, continuous updates on all mac= hines and the Airport wireless hardware as well. Any help is very appreciated. Craig Fine Www.fine-designs.com </BODY> </HTML> --B_3263619563_7568855-- Tag: compressing attachment Tag: 77765
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 - Expand/Collapse triangles active only when Link column shown This bug is still active in the lastest 11.3.3 Entourage update. Tag: compressing attachment Tag: 77756
 - 18
 - Re: Search for a word or phrase in the body of all emails? Me, too! Great Tip - Thanks, Kurt! BTW you got me rummaging around in Prefs out of curiosity and I discovered how to fix another long term annoyance: how to make more room for the folders in the left column. Clicking Prefs/General/Display Small Nav Buttons, did the trick, shrinking those big buttons down to tiny size. Hope this helps somebody else...kind regards to all - JustSomeGuy On 6/1/07 1:20 PM, in article labolide-420A14.11200401062007@news.giganews.com, "Kurt" <labolide@spacegmail.com> wrote: > In article <1180721807.608602.68610@h2g2000hsg.googlegroups.com>, > Neil <neilbert@gmail.com> wrote: > >> On Jun 1, 12:25 pm, JustSomeGuy User <justsome...@austin.rr.com> >> wrote: >>> Seems like one should be able to do full text search through all emails to >>> locate a word or phrase embedded in the body of one or more emails. I know I >>> can do that at work, in both Outlook and GroupWise...why not at home, with >>> Entourage? >>> >>> But Entourage seems to only allow searching through Subject, From, To, >>> Category and Project...but not Body. What am I missing - is there a >>> workaround? >> >> Take a look at the Advanced Find under the Edit menu (or just select >> the More Options on the regular Find menu). >> >> -neil >> www.neilbert.com > > Great tip! I've been using E for years and never figured this out... Tag: compressing attachment Tag: 77752
 - 19
 - Re-Creating Entourage After Computer Crash OS 10.4.9 Ibook G4 1.5 GB Ram Entourage 11.3.2 Hi, I lost Entourage in a crash and now only the blank Entourage screen comes up and I have to start over entering the information. What I need to know is this: I recal some time ago this happening, and at some point in rebuilding Entourage, all my previous information came back into place. Folders inbox sent mail-everything. Now I'm hesitant to start anything on this blank entourage starter page because I would like to get all that stuff back. It's there somewhere, right? Is it all in the web mail? Any input appreciated. Rafael Tag: compressing attachment Tag: 77750
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 - Entourage 11.3.3 automatically moving incoming messages to wrong Entourage 11.3.3 is automatically moving mail from my .msn exchange server - randomly to "Folders on My Computer Inbox" or the "Deleted Items" folder on the exchange server. Any solutions? Thanks! Lou Tag: compressing attachment Tag: 77747
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 - Search for a word or phrase in the body of all emails? Seems like one should be able to do full text search through all emails to locate a word or phrase embedded in the body of one or more emails. I know I can do that at work, in both Outlook and GroupWise...why not at home, with Entourage? But Entourage seems to only allow searching through Subject, From, To, Category and Project...but not Body. What am I missing - is there a workaround? Tag: compressing attachment Tag: 77746
 - 22
 - Windows and Entourage Here's a good one. A while back, when I was unemployed, I switched to Mac and MS Office and fell in love with Entourage. Now I work for a company that requires that I carry a PC with MS Office for Windows and they won't let me put my Mac on the network. I travel a lot and don't want to carry 2 laptops. Here is where my problems start: When I am travellling, I want to have access to my personal contacts and calendar (and email too if possible) without having to switch to windows cuz I love my Mac. Is there some way to tranfer my data file to the Internet (so I can access it while on the road), make changes (if necessary), then copy the data back to my Mac when I return? I know, I am asking a whole lot here, but can't hurt to dream, right? Thanks to whomever has an idea, Richard Garneau richard@grghome.com Tag: compressing attachment Tag: 77744
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 - entourage -> exchange mail frozen in smtp queue Hi We're using windows 2000 server and exchange 2000 in a mixed enviroment (windows and mac os x). The apple users are using entourage to get and send their mails. Most of the time everything works. But sometimes* the mails send by the apple users are frozen** (word by word translation from german "fixiert" is "fixed" but i think the right term is frozen...) immediately after arriving in the exchange smtp queue (No Error message on the client). The mail stays there until i delete it... This problem only occours in the combination of entourage and exchange. Apple users can send mail using exchange webaccess or a IMAP/SMTP client (like mozilla thunderbird) without problems. What i've tested: * Mac User on windows outlook: no frozen mails * Windows User on apple Entourage: not enough testing done, but at least one time a mail was marked as frozen in the smtp queue. * Mac and Windows user on Exchange webaccess: no frozen mails * Capturing the data send via webdav from entourage to the exchange server (with ethereal). I compared what happens if a mail gets frozen and what happens if the mail gets through. (you can't predict when a mail gets frozen so i had to send a lot of mails to get one frozen mail) But i didn't find something unusal... (Ethereal's output looked nearly the same; no strange email headers or something like this) I don't see a soloution to this problem... My only guess is that this is some kind of weird broken licence check... (we've sometimes employees who bring there one apple in for work; i can't check if they're using legaly licensed software; they connect to the exchange server via entourage too) I hope somebody here knows a soloution... BTW: The software (both windows and apple) is patched with the newest updates. * sometimes means: happens quite randomly; ** this happend for every apple user at least on time (I don't think that this is an account problem) Thank you in advance for your Answers. Tag: compressing attachment Tag: 77743
 - 24
 - Spam/Junk filter Is there a known way to add keyword, domains, etc. to Entourage 2004's spam/junk feature? I know in previous versions of Outlook (Windows) you could add name@address.extention or *@address.extention to the filter/junk feature, but I can't seem to locate a similar feature in Entourage 2004. Tag: compressing attachment Tag: 77739
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 - how to change - new mail sound notification?? how do you change new mail sound notification on entourage 2004?? Tag: compressing attachment Tag: 77737
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 - folder view - email sent hi. i created a new folder and from this folder I want to keep all my offer or quotation to clients. but on the column how can you see the name of the person you sent this message. i can only see my name as sender, date and subject. i wanted to edit this info into name of person i sent the message, date, and subject. i can easily to this on my outlook 2007. is there a way to have this in entourage 2004?? Tag: compressing attachment Tag: 77733
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 - Handheld Sync Installer not working Hi there-- Attempting to switch from PC to Mac. I have already installed Palm Desktop (which I'll never use) and Entourage (which I will use like mad). However when I attempt to install the Handheld Sync Installer from Msft, the installer passes the EULA and ReadME just fine but then tells me "Microsoft Component Plugin" was not found. In fact it is there--for version 11.3.5, the most recent update. I called Sprint (Palm wants $25 to chat) and was at first told that I needed the Value Pack that I would find on my Office 2004 disk, but that doesn't seem to exist (I think that was an earlier iteration of the program). Anybody know what I have to do to get the Installer to recognize the Microsoft Component Plugin that's already on the computer (a MacBook Pro running OSX)? Thanks for your help! Tag: compressing attachment Tag: 77731
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 - Exchange Server hotfix resolves Entourage login problems Read the new post "Exchange Server hotfix resolves Entourage login problems" on the Entourage Help Blog. Better yet subscribe to the blog¹s feed to get the latest info on Entourage. <http://blog.entourage.mvps.org/2007/05/exchange_server_hotfix_resolve.html> -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Tag: compressing attachment Tag: 77730
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 - Entourage and Palm Treos Hello, Does anyone know if Entourage will sync with Palm Treo 700p? Thanks Tag: compressing attachment Tag: 77725
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 - entourage and isync: group "entourage" events only? I've created a bunch of movie events in iCal with the group name SIFF (for Seattle International Film Festival), with movie times. Then I enabled Sync Services in Entourage to sync it up to an Exchange server and propagate to a Windows Mobile device. While Contacts and Messages synced OK, the Calendar in Entourage was empty. Then I noticed that in iCal, there appeared a new group, "Entourage." If I switch an event from group "SIFF" to group "Entourage," that event then shows up in Entourage's own Calendar. Is this the rule -- do I have to manually include the events I want synced from iCal to its group "Entourage"? Is there a way to add all events in a time range, or certain other groups, to that sync group? Cheers, Alexy Tag: compressing attachment Tag: 77716
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 - Can the colors of the folders be changed Is there a way to change the colors, or the icons, of the mailbox folders? | Martin Rep | The Independent Internet Mahjong Newspaper | http://www.mahjongnews.com Tag: compressing attachment Tag: 77713
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 - Learn about AppleScripting and Entourage on the blog If you haven¹t discovered the Entourage Help Blog check out the latest article ³MacTech Magazine features ?Introduction to AppleScripting Microsoft Entourage³ <http://blog.entourage.mvps.org/> The article provides a link to a free six month subscription to MacTech for qualified IT professionals. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Tag: compressing attachment Tag: 77710
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 - discussions Tag: compressing attachment Tag: 77709
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 - Protective Markings I work in an Australian Government agency that requires that all outgoing emails to have a protective marking label in the subject list, such as [SEC=UNCLASSIFIED]. Colleagues on PCs using Outlook use a client called JanusSEAL that inserts this label, and others that look like it. I've been unable to find such a product for Entourage. Does anyone know of such a thing, or can you envisage a way around this. It's getting quite tedious to type this string in manually each time I craft a new email. Thanks Tag: compressing attachment Tag: 77708
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 - Entourage removing mail from serve on 2nd get > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3263410408_6433585 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit Weird problem..... I have a yahoo account and a gmail account set up the same way: ³Leave message on server² The problem is when I receive an email from the gmail account on the next auto send/receive it removes the message and I am not able to get it from my mail app that I use on a laptop. (I leave Entourage open on home computer all day) What setting do I have wrong? The Yahoo account doesn¹t have this problem. It leaves the message up until I take it down. Thanks for the help. M --B_3263410408_6433585 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Entourage removing mail from serve on 2nd get</TITLE> </HEAD> <BODY> Weird problem..... I have a yahoo account and a gmail account set up the same way: “Leave message on server” The problem is when I receive an email from the gmail account on the next a= uto send/receive it removes the message and I am not able to get it from my = mail app that I use on a laptop. (I leave Entourage open on home computer al= l day) What setting do I have wrong? The Yahoo account doesn’t have this problem.  It leaves the mess= age up until I take it down. Thanks for the help. M </BODY> </HTML> --B_3263410408_6433585-- Tag: compressing attachment Tag: 77707
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 - What is an "administrative prohibition"? Sometimes when I send an email, it won't send and I get an error message saying "administrative prohibition", "Mail could not be sent. Account name xxx" and "error -17099". This is very annoying and I can't figure out how to correct the error and send the mail on its way. Any suggestions? phunque Tag: compressing attachment Tag: 77699
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 - MS Office and Mac Office I work for a company that will not allow me to connect my personal Mac with Entourage to the office network so I am forced to use my PC with Outlook. I would sure appreciate some ideas on how I can share the information so I don't have to carry 2 laptops when I travel (which I do frequently). I have 1000+ contacts on my Mac that I need access to when I travel and simply copying them to WIndows is not a solution since I need changes to apply whichever side they are made. Any of you brilliant people out there got a suggestion to help a loyal Mac fan!!! Thanks y'all, Richard Tag: compressing attachment Tag: 77695
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 - Incoming messages all sent to junk mail folder > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3263392415_385067 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit Hello Since installing Apple security update last week, Entourage is now sending virtually all my incoming messages to the junk mail folder. This includes messages from senders already in my address book, also, messages from senders who have communicated with me in the recent past. When I click on the ³not junk-mail² icon, I have the option of adding names to my address book, identifying messages from that domain as ³not junk², etc., but, even if I take those steps, subsequent messages from the same senders are still sent to the junk-mail folder. I have spoken with Apple technical support and performed various tests of my system as well as of my internet provider¹s e-mail function, and all is in order in those places. It therefore seems that there is some technical problem contained within Entourage that conflicts with the Apple system that it was designed to work with. Does anyone else have this problem? Any recommendations on how to deal with it? Thanks. Harriet Frank --B_3263392415_385067 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Incoming messages all sent to junk mail folder</TITLE> </HEAD> <BODY> Hello= Since installing Apple security update last week, Entourage is now sending = virtually all my incoming messages to the junk mail folder.  This inclu= des messages from senders already in my address book, also, messages from se= nders who have communicated with me in the recent past.  When I click o= n the “not junk-mail” icon, I have the option of adding names to= my address book, identifying messages from that domain as “not junk&#= 8221;, etc., but, even if I take those steps, subsequent messages from the s= ame senders are still sent to the junk-mail folder. I have spoken with Apple technical support and performed various tests of m= y system as well as of my internet provider’s e-mail function, and all= is in order in those places.  It therefore seems that there is some te= chnical problem contained within Entourage that conflicts with the Apple sys= tem that it was designed to work with. Does anyone else have this problem?  Any recommendations on how to dea= l with it? Thanks. Harriet Frank </BODY> </HTML> --B_3263392415_385067-- Tag: compressing attachment Tag: 77689
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 - Using Entourage and Outlook I work for a company that will NOT allow me to use my personal Mac on the company network so I am forced to use both my Mac (for personal) and my Windows laptop (for work). The problem is that I travel a lot and certainly carrying 2 laptops is NOT an option. Short of paying $100 for .Mac, does anyone have any good ideas of how I can work this out? I need access to my personal contacts and schedule while I am at work. Simply copying the Contacts and Calendar from Entourage to the PC is not an option because every time I add or modify, I would need to remember to port it either way. Short of creating a new folder on my Windows PC, transferring everything over and then completely switching back to the worst operating system in the world, does anyone have an efficient answer for me? Thanks so much all, Richard Garneau richard@grghome.com Tag: compressing attachment Tag: 77676
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 - Data decryption problem Error 2020 - Entourage v.x re att/Yahoo server updates pop account Running OSX 10.3.9 Att Yahoo is updating their servers as per their instructions I updated the settings in Entourage v.x to "pop.att.yahoo.com and the smtp to "smtp.att.yahoo.com" checked the SSL and changed the smtp port to 465 then did the same to the POP account changing the port to 995. After this I could not send or receive mail - got the following error message "Data decryption problem Error 2020" Called ATT support and they told me that Entourage not supported. (On my other computer I run Entourage 2004 and it works. Any suggestions?? or do I have to "retire" Entourage v.x Tag: compressing attachment Tag: 77674
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 - Entourage/Rebuilding Datebase About every month, Entourage is telling me that I have to rebuild my database in order to basically use Entourage. Can someone explain why this is happening? I have cleaned my computer out, and it keeps happening. If anyone has any helpful hints on this, I would really appreciate it. Thanks, Ryan Tag: compressing attachment Tag: 77672
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 - Entourage/Rebuilding Datebase About every month, Entourage is telling me that I have to rebuild my database in order to basically use Entourage. Can someone explain why this is happening? I have cleaned my computer out, and it keeps happening. If anyone has any helpful hints on this, I would really appreciate it. Thanks, Ryan Tag: compressing attachment Tag: 77671
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 - need server info to set up e-mail account in Entourage I use gmail for e-mail and in the setup for Entourage it asks for ingoing and outgoing server info. How/where do I get the appropriate info? Tag: compressing attachment Tag: 77669
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 - need server info to set up e-mail account in Entourage I use gmail for e-mail and in the setup for Entourage it asks for ingoing and outgoing server info. How/where do I get the appropriate info? Tag: compressing attachment Tag: 77668
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 - Re: More Entourage Problems On May 30, 1:39 pm, Jolly Roger <jollyro...@R.E.M.O.V.E.pobox.com> wrote: > Sorry I responded before seeing you pasted the crash log. : ) > > On 2007-05-30 12:34:33 -0500, ronp...@mac.com said: > > > Unknown thread crashed with i386 Thread State: > > This is a strange crash, indeed. Is Entourage the only application > giving you trouble? > > -- > JR Yes, the only cranky app is Entourage. Thanks. -Ron Tag: compressing attachment Tag: 77666
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 - More Entourage Problems I'm having real issues with Entourage - similar to things that others have reported, but I haven't been able to resolve anything... I've got an Intel iMac running OS X 10.4.9 and Entourage 2004 (Office:mac 2004). A couple of weeks ago, I started getting an error message when I launch Entourage: The application Entourage quit unexpectedly. Mac OS and other applications are not affected. Entourage is set up to get my mail via Exchange (2 different email accounts), as this is my work computer and we are on Exchange in our office - it's been running fine for several months until now. I've tried deleting the various preferences files as indicated in other posts - but that doesn't fix anything. I've also tried to disconnect from the network (which I also read somewhere here) and launch Entourage, but that doesn't work either (I get the same error). I am able to access my mail via a web-based interface and I can't find any items in my junk folders (which I read could cause this problem). I was told that I can't use Apple's Mail program, as it only allows for 1 account via Exchange and I need to access 2 (mine and our customer service account - which goes to me and 1 other person), so I really need to get Entourage working again, as the web-based interface is less than ideal. We have no real Mac support via our IT folks here (mostly a Windows comapny, only a couple of Macs), but I do have one of the techs coming to look at my Mac tomorrow afternoon, so I'd love to have any additional information that could help resolve my issues. I've included a copy of the error report below. thanks! Ron ronp317@mac.com ronp@marketingsherpa.com ----------------- Date/Time: 2007-05-30 13:15:15.571 -0400 OS Version: 10.4.9 (Build 8P2137) Report Version: 4 Command: Microsoft Entourage Path: /Applications/Microsoft Office 2004/Microsoft Entourage Parent: WindowServer [59] Rosetta: Yes Version: 11.3.3 (11.3.3 (061214), =A9 2004 Microsoft Corporation. All rights reserved.) PID: 349 Thread: Unknown Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000 Thread 0: 0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423 1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069 2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950 3 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985 Thread 1: 0 LaunchCFMApp 0xb822fa2b strchr + 72 1 LaunchCFMApp 0xb81cb43b pthread_cond_wait + 3114 2 LaunchCFMApp 0xb8167612 catch_exception_raise_state_identity + 318 3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088 4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823 5 LaunchCFMApp 0xb8167710 catch_exception_raise_state_identity + 572 6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124 Thread 2: 0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203 1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058 2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271 3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260 Thread 3: 0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203 1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058 2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271 3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260 Thread 4: 0 LaunchCFMApp 0xb81345bf spin_lock_wrapper + 92583 1 LaunchCFMApp 0xb81580f5 CallPPCFunctionAtAddressInt + 117095 2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527 3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069 4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950 5 LaunchCFMApp 0xb811eb24 spin_lock_wrapper + 3852 Thread 5: 0 LaunchCFMApp 0xb8134678 spin_lock_wrapper + 92768 1 LaunchCFMApp 0xb8157eac CallPPCFunctionAtAddressInt + 116510 2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527 3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069 4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950 5 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985 Thread 6: 0 LaunchCFMApp 0xb81342f2 spin_lock_wrapper + 91866 1 LaunchCFMApp 0xb814d490 CallPPCFunctionAtAddressInt + 72962 2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527 3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069 4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950 5 LaunchCFMApp 0xb811eb24 spin_lock_wrapper + 3852 Unknown thread crashed with i386 Thread State: eax: 0x00000000 ebx: 0xb80a5608 ecx:0x00000000 edx: 0x0000001f edi: 0x00000000 esi: 0x80d03b70 ebp:0xb7fff9f8 esp: 0xb7fff9c0 ss: 0x0000001f efl: 0x00010202 eip:0xb80a562f cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037 Binary Images Description: 0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/ Carbon.framework/Versions/A/Support/LaunchCFMApp 0x1008000 - 0x1076fff com.microsoft.shmem.bundle 060425 (11.2.4) / Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ ShMem 0x179d000 - 0x17b5fff StuffItSupport /Library/Frameworks/ StuffItSupport.framework/Versions/A/StuffItSupport 0x8fc00000 - 0x8fc50fff dyld 46.12 /usr/lib/dyld 0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld 0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib 0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/ libmathCommon.A.dylib 0x9021f000 - 0x90261fff com.apple.CoreText 1.1.2 (???) /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText 0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/ Versions/A/ATS 0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.61 (???) /System/ Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics 0x907e6000 - 0x908bdfff com.apple.CoreFoundation 6.4.7 (368.28) / System/Library/Frameworks/CoreFoundation.framework/Versions/A/ CoreFoundation 0x90904000 - 0x90904fff com.apple.CoreServices 10.4 (???) /System/ Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x90906000 - 0x90a0cfff libicucore.A.dylib /usr/lib/ libicucore.A.dylib 0x90a5d000 - 0x90ae0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib 0x90b09000 - 0x90b7bfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib 0x90bee000 - 0x90bf9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib 0x90bfe000 - 0x90c73fff com.apple.framework.IOKit 1.4.6 (???) /System/ Library/Frameworks/IOKit.framework/Versions/A/IOKit 0x90c89000 - 0x90c9bfff libauto.dylib /usr/lib/libauto.dylib 0x90ca1000 - 0x90f6cfff com.apple.CoreServices.CarbonCore 682.21 / System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/ CarbonCore.framework/Versions/A/CarbonCore 0x90fc9000 - 0x91042fff com.apple.CoreServices.OSServices 4.1 /System/ Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/ OSServices.framework/Versions/A/OSServices 0x91084000 - 0x910c5fff com.apple.CFNetwork 129.20 /System/Library/ Frameworks/CoreServices.framework/Versions/A/Frameworks/ CFNetwork.framework/Versions/A/CFNetwork 0x910d9000 - 0x910ecfff com.apple.WebServices 1.1.3 (1.1.0) /System/ Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/ WebServicesCore.framework/Versions/A/WebServicesCore 0x910f8000 - 0x9117efff com.apple.SearchKit 1.0.5 /System/Library/ Frameworks/CoreServices.framework/Versions/A/Frameworks/ SearchKit.framework/Versions/A/SearchKit 0x911b4000 - 0x911d4fff com.apple.Metadata 10.4.4 (121.36) /System/ Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/ Metadata.framework/Versions/A/Metadata 0x911e1000 - 0x911f0fff libz.1.dylib /usr/lib/libz.1.dylib 0x911f3000 - 0x913a8fff com.apple.security 4.5.2 (29774) /System/ Library/Frameworks/Security.framework/Versions/A/Security 0x914a5000 - 0x914aefff com.apple.DiskArbitration 2.1.1 /System/ Library/Frameworks/DiskArbitration.framework/Versions/A/ DiskArbitration 0x914b5000 - 0x914bdfff libbsm.dylib /usr/lib/libbsm.dylib 0x914c1000 - 0x914e9fff com.apple.SystemConfiguration 1.8.6 /System/ Library/Frameworks/SystemConfiguration.framework/Versions/A/ SystemConfiguration 0x914fb000 - 0x91578fff com.apple.audio.CoreAudio 3.0.4 /System/ Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio 0x915bf000 - 0x915bffff com.apple.ApplicationServices 10.4 (???) / System/Library/Frameworks/ApplicationServices.framework/Versions/A/ ApplicationServices 0x915c1000 - 0x915f3fff com.apple.AE 314 (313) /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE 0x91609000 - 0x916e6fff com.apple.ColorSync 4.4.9 /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync 0x91725000 - 0x917b2fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/ Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x917ee000 - 0x918a0fff com.apple.QD 3.10.24 (???) /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD 0x918d5000 - 0x9192bfff com.apple.HIServices 1.5.2 (???) /System/ Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices 0x91953000 - 0x9196cfff com.apple.LangAnalysis 1.6.3 /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis 0x9197a000 - 0x91997fff com.apple.FindByContent 1.5 /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent 0x919a3000 - 0x919dffff com.apple.LaunchServices 182 /System/Library/ Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices 0x919f7000 - 0x91a05fff com.apple.speech.synthesis.framework 3.5 / System/Library/Frameworks/ApplicationServices.framework/Versions/A/ Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x91a0d000 - 0x91a4bfff com.apple.ImageIO.framework 1.5.4 /System/ Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO 0x91a60000 - 0x91b23fff libcrypto.0.9.7.dylib /usr/lib/libcrypto. 0=2E9.7.dylib 0x91b6e000 - 0x91b83fff libcups.2.dylib /usr/lib/libcups.2.dylib 0x91b88000 - 0x91ba8fff libJPEG.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libJPEG.dylib 0x91bad000 - 0x91c0dfff libJP2.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libJP2.dylib 0x91c1f000 - 0x91c23fff libGIF.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libGIF.dylib 0x91c25000 - 0x91c8efff libRaw.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libRaw.dylib 0x91c93000 - 0x91cd3fff libTIFF.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libTIFF.dylib 0x91cd9000 - 0x91cf3fff libPng.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libPng.dylib 0x91cf8000 - 0x91cfafff libRadiance.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/ Versions/A/Resources/libRadiance.dylib 0x91cfc000 - 0x91deafff libxml2.2.dylib /usr/lib/libxml2.2.dylib 0x91e09000 - 0x91e09fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) / System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x91e0b000 - 0x91ef1fff com.apple.vImage 2.5 /System/Library/ Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/ Versions/A/vImage 0x91ef9000 - 0x91f18fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3=2E3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/ Frameworks/vecLib.framework/Versions/A/vecLib 0x91f84000 - 0x92010fff libvMisc.dylib /System/Library/Frameworks/ Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/ libvMisc.dylib 0x9201c000 - 0x920b3fff libvDSP.dylib /System/Library/Frameworks/ Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/ libvDSP.dylib 0x920cc000 - 0x92679fff libBLAS.dylib /System/Library/Frameworks/ Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/ libBLAS.dylib 0x926ac000 - 0x929d7fff libLAPACK.dylib /System/Library/Frameworks/ Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/ libLAPACK.dylib 0x92a07000 - 0x92af6fff libiconv.2.dylib /usr/lib/libiconv.2.dylib 0x92af9000 - 0x92b7ffff com.apple.DesktopServices 1.3.6 /System/ Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/ DesktopServicesPriv 0x92bc1000 - 0x92df5fff com.apple.Foundation 6.4.8 (567.29) /System/ Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x92fb5000 - 0x92fb5fff com.apple.Carbon 10.4 (???) /System/Library/ Frameworks/Carbon.framework/Versions/A/Carbon 0x92fb7000 - 0x92fcafff com.apple.ImageCapture 3.0.4 /System/Library/ Frameworks/Carbon.framework/Versions/A/Frameworks/ ImageCapture.framework/Versions/A/ImageCapture 0x92fda000 - 0x92fe5fff com.apple.speech.recognition.framework 3.6 / System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ SpeechRecognition.framework/Versions/A/SpeechRecognition 0x92fed000 - 0x92ff5fff com.apple.securityhi 2.0.1 (24742) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ SecurityHI.framework/Versions/A/SecurityHI 0x92ffc000 - 0x93086fff com.apple.ink.framework 101.2.1 (71) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ Ink.framework/Versions/A/Ink 0x9309b000 - 0x9309ffff com.apple.help 1.0.3 (32.1) /System/Library/ Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/ Versions/A/Help 0x930a3000 - 0x930c4fff com.apple.openscripting 1.2.5 (???) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ OpenScripting.framework/Versions/A/OpenScripting 0x930d7000 - 0x930dffff com.apple.print.framework.Print 5.1 (192.3) / System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ Print.framework/Versions/A/Print 0x930e6000 - 0x9314dfff com.apple.htmlrendering 66.1 (1.1.3) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ HTMLRendering.framework/Versions/A/HTMLRendering 0x93173000 - 0x931bafff com.apple.NavigationServices 3.4.4 (3.4.3) / System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ NavigationServices.framework/Versions/A/NavigationServices 0x931e4000 - 0x931f4fff com.apple.audio.SoundManager 3.9.1 /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ CarbonSound.framework/Versions/A/CarbonSound 0x931fd000 - 0x93203fff com.apple.CommonPanels 1.2.3 (73) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ CommonPanels.framework/Versions/A/CommonPanels 0x93209000 - 0x93530fff com.apple.HIToolbox 1.4.9 (???) /System/ Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ HIToolbox.framework/Versions/A/HIToolbox 0x94184000 - 0x94242fff com.apple.audio.toolbox.AudioToolbox 1.4.5 / System/Library/Frameworks/AudioToolbox.framework/Versions/A/ AudioToolbox 0x94286000 - 0x94286fff com.apple.audio.units.AudioUnit 1.4.2 /System/ Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x94541000 - 0x94563fff libmx.A.dylib /usr/lib/libmx.A.dylib 0x946f1000 - 0x94702fff libCGATS.A.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 0x94709000 - 0x94716fff libCSync.A.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x94766000 - 0x94780fff libRIP.A.dylib /System/Library/Frameworks/ ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x94787000 - 0x94a9dfff com.apple.QuickTime 7.1.6 /System/Library/ Frameworks/QuickTime.framework/Versions/A/QuickTime 0x94ece000 - 0x94eecfff libresolv.9.dylib /usr/lib/libresolv.9.dylib 0x99e9b000 - 0x99eb9fff com.apple.OpenTransport 3.0 /System/Library/ PrivateFrameworks/OpenTransport.framework/OpenTransport 0x99f35000 - 0x99f36fff com.apple.iokit.dvcomponentglue 1.9.0 /System/ Library/Frameworks/DVComponentGlue.framework/Versions/A/ DVComponentGlue 0x9ba71000 - 0x9ba73fff Interposers.dylib /usr/libexec/oah/Shims/ Interposers.dylib 0xb8000000 - 0xb82d6fff LaunchCFMApp /System/Library/Frameworks/ Carbon.framework/Versions/A/Support/LaunchCFMApp 0xc0000000 - 0xc000ffff com.unsanity.ape 2.0 /Library/Frameworks/ ApplicationEnhancer.framework/Versions/A/ApplicationEnhancer 0xebf80000 - 0xec06afff com.stuffit.sdk 10.0.2 /Library/Frameworks/ StuffIt.framework/StuffIt Translated Code Information: Rosetta Version: 17.25 Args: /Applications/Microsoft Office 2004/Microsoft Entourage / Applications/Microsoft Office 2004/Microsoft Entourage -psn_0_7471105 Exception: EXC_BAD_ACCESS (0x0001) Thread 0: (0xb021cd08, 0xb8134678) 0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/ Support/LaunchCFMApp : + 0x0 0x84c7eaec: No symbol 0x84bdf79c: No symbol 0x84bdf934: No symbol 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60 PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0100baf0 ctr: 0x90023f14 r00: 0x0000001d r01: 0xf0203ba0 r02: 0x00000000 r03: 0x00000013 r04: 0xf0203c98 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000 r08: 0x00000000 r09: 0x0009a1a0 r10: 0xa00063a0 r11: 0xa000641c r12: 0x90023f14 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x018a1200 r28: 0x00000000 r29: 0xf0203c98 r30: 0xf0203c84 r31: 0xf0203c84 Thread 1: (0xb019bd34, 0xb81345bf) 0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/ Support/LaunchCFMApp : + 0x0 0x84c7e974: No symbol 0x84bdf388: No symbol 0x84bdf56c: No symbol 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60 PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0100b934 ctr: 0x9005c9f4 r00: 0x0000001e r01: 0xf01829a0 r02: 0x00000000 r03: 0x00000011 r04: 0xf01829e8 r05: 0xf01829e0 r06: 0xf0182cc0 r07: 0x00000004 r08: 0x00000000 r09: 0x0034a810 r10: 0x00000000 r11: 0x01079110 r12: 0x9005c9f4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000 r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x018a0e00 r28: 0x00000000 r29: 0x00000000 r30: 0xf0182aa8 r31: 0xf0182aa8 Thread 2: Crashed (0xb7fff9c0, 0xb80a562f) 0x84f5b230: No symbol 0x849f059c: No symbol 0x849dd5b0: No symbol 0x84620424: No symbol 0x8461fd40: No symbol 0x84e6e70c: No symbol 0x846874c4: No symbol 0x84f5b874: No symbol 0x84688638: No symbol 0x84f5aeb4: No symbol 0x84d7f97c: No symbol 0x848a78b8: No symbol 0x84d7f864: No symbol 0x848a88bc: No symbol 0x84d7f1c0: No symbol 0x84d7f110: No symbol 0x84d6abe4: No symbol 0x84d6ca20: No symbol 0x849f4260: No symbol 0x84d6829c: No symbol 0x851ef714: No symbol PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x84f5b230 ctr: 0x84d71040 r00: 0x84f5b230 r01: 0xbfffdff0 r02: 0x00487000 r03: 0x00000000 r04: 0x00000002 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000 r08: 0x00000018 r09: 0x00000004 r10: 0x00000007 r11: 0x00000000 r12: 0x0048f098 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff r20: 0xbffff994 r21: 0x003c9620 r22: 0x0030fd90 r23: 0x0068f4a0 r24: 0x00000008 r25: 0x003ca0fc r26: 0xbfffe19c r27: 0x018c4400 r28: 0x018c4800 r29: 0x018c4400 r30: 0x018c4800 r31: 0x00000000 Thread 3: (0xb00997fc, 0xb8134443) 0x90008ae8: /usr/lib/libSystem.B.dylib : _calloc + 0x280 0xc0001b74: No symbol 0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60 0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/ Support/LaunchCFMApp : + 0x0 PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ad9c ctr: 0x9000ae40 r00: 0xffffffe1 r01: 0xf0080d10 r02: 0x0000003a r03: 0x002fe000 r04: 0x00000006 r05: 0x00000000 r06: 0x00001000 r07: 0x00003303 r08: 0x00000000 r09: 0x00000000 r10: 0x004023eb r11: 0xa00069a0 r12: 0x9000ae40 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0xc0011a58 r18: 0xc0011a58 r19: 0xc0011a58 r20: 0xc0011a58 r21: 0x00000040 r22: 0x00000038 r23: 0x00000000 r24: 0x002fe000 r25: 0x00001000 r26: 0x00003303 r27: 0x00000000 r28: 0x00000000 r29: 0x00000006 r30: 0x00000006 r31: 0xc0001a58 Thread 4: (0xb011a7fc, 0xb8134443) 0x90005e40: /usr/lib/libSystem.B.dylib : _free + 0x5c 0x0106f204: No symbol 0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60 0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/ Support/LaunchCFMApp : + 0x0 PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ad9c ctr: 0x9000ae40 r00: 0xffffffe1 r01: 0xf0101ce0 r02: 0x00000001 r03: 0xf0101dcc r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003903 r08: 0x000003e8 r09: 0x00000000 r10: 0xa00063a0 r11: 0xa00069a0 r12: 0x9000ae40 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000 r24: 0xf0101dcc r25: 0x00000054 r26: 0x00003903 r27: 0x000003e8 r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x01079fb0 Thread 5: (0xb029dd30, 0xb81342f2) 0x90072acc: /usr/lib/libSystem.B.dylib : _pthread_cond_timedwait_relative_np + 0x1ec 0x90d1ab68: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _MPWaitOnSemaphore + 0xa0 0x84bdfad8: No symbol 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/ A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrivateMPEntryPoint + 0x50 0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60 0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/ Support/LaunchCFMApp : + 0x0 PPC Thread State srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000 cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90072b08 ctr: 0x90055b20 r00: 0xffffffd9 r01: 0xf0284c60 r02: 0xa0001fcc r03: 0x00006803 r04: 0x00006903 r05: 0x0000003c r06: 0x00000000 r07: 0x00006503 r08: 0x00000000 r09: 0x00000001 r10: 0x00403324 r11: 0xa0006b58 r12: 0x90055b20 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000 r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000 r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000 r24: 0x00000000 r25: 0xa00028f4 r26: 0xa0ca18a8 r27: 0x00398568 r28: 0xf0284d10 r29: 0xa0001fcc r30: 0xa0001fcc r31: 0x900728f4 Model: iMac4,1, BootROM IM41.0055.B08, 2 processors, Intel Core Duo, 1=2E83 GHz, 1 GB Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), Broadcom BCM43xx 1.0 (4.80.79.1) Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial ports Network Service: Built-in Ethernet, Ethernet, en0 Network Service: Parallels Host-Guest, Ethernet, en2 Network Service: Parallels NAT, Ethernet, en3 Serial ATA Device: Maxtor 6L250M0, 233.76 GB Parallel ATA Device: MATSHITADVD-R UJ-846 USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/ sec, 500 mA USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/ sec, 100 mA USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA Tag: compressing attachment Tag: 77662
 - 22
 - Entourage problems due to update software download Please forgive if I don't explain this correctly. I've never had a problem like this. When my computer (iBook G4) downloaded a few software updates (all I remember is iTunes, but I know there were others) it totally disrupted Entourage. I cannot receive mail. My mac guru queen cannot help until tonight so I'm tossing the question out here. Can anyone help? I think I need to do something, but what? Totally lost in Chicago. Tag: compressing attachment Tag: 77661
 - 23
 - "aack, child crashed" error message Hello, I use entourage for my business email. I've had two imap accounts set up for months with little to no problem. Just recently, I started running two new email addresses through entourage, using POP accounts. I receive "aack, child crashed" error messages several time a day. I've already verified all the account settings with my web hosting company and everything is correct! Any help would be great. Thanks! Tag: compressing attachment Tag: 77653
 - 24
 - Can I SYNC my Exchange contact list with my 'on this computer' Hi I have my Exchange email account set as default which works fine except for one small but for me big issue. My Address Book ON THIS COMPUTER is now empty but in an ideal world I want this to be an exact copy of the address book on my Exchange server. I Sync the Apple Address Book and Entourage and now both are empty, not what I want? Does anyone know how to do this, is there an Applescript that will do it? Cheers. Robin Tag: compressing attachment Tag: 77645
 - 25
 - Can you delete the "you replied to this message on x/x/x" notification? Hi, I would like to know if there is a way to get rid of the small yellow bar that shows that an email message has been "replied". I cannot find any help in the Mactopia webpage. Thanks! Tag: compressing attachment Tag: 77644

I've followed the help guidelines, but still can not compress a 21mb
attachment...

Re: compressing attachment by Jolly

Jolly
Tue Jun 05 14:56:22 CDT 2007

On 2007-06-05 13:39:22 -0500, doug@collage.org said:

> I've followed the help guidelines, but still can not compress a 21mb
> attachment...

Thanks for the update. Let us know when you get it working!

*smirk*

Seriously though...is that really all you are going to tell us? More
details might help us help you, starting with:

1. What did you try so far?

2. What was the result?

Be creative - I'm sure you can think of more details. Anything helps! : )

--
JR

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Re: compressing attachment by Diane

Diane
Tue Jun 05 15:49:19 CDT 2007

On 6/5/07 11:39 AM, in article
1181068762.602869.9070@q66g2000hsg.googlegroups.com, "doug@collage.org"
<doug@collage.org> wrote:

> I've followed the help guidelines, but still can not compress a 21mb
> attachment...

In the Finder control click on the file and select ³Create Archive². This
will zip the file.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

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