cant delete

I have to pieces of email that I can not delete from the deleted
messages folder. Everything else I have deleted for two days now has
deleted fine. I have tried purging delete items, clicking on the delete
button on the top of entrouage, highlighting and hitting delete on my
keyboard, nothing will delete these two pieces of mail. I have tried
for two days now. Any ideas on how to delete them?

Mickey
Tue Aug 30 17:36:49 CDT 2005

Try turning off the Preview Pane (View > Preview Pane), selecting the
messages, and deleting them.

If that doesn't work, it could be a sign of database corruption. Try
rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage > Turn Off Office Notifications. Now,
quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.

In the future, please state which version of Entourage you're using.

On 8/30/05 3:56 PM, in article
1125435416.978356.278830@g44g2000cwa.googlegroups.com, "luvmymac"
<Brecht2@mac.com> wrote:

> I have to pieces of email that I can not delete from the deleted
> messages folder. Everything else I have deleted for two days now has
> deleted fine. I have tried purging delete items, clicking on the delete
> button on the top of entrouage, highlighting and hitting delete on my
> keyboard, nothing will delete these two pieces of mail. I have tried
> for two days now. Any ideas on how to delete them?
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

luvmymac
Tue Aug 30 23:31:40 CDT 2005


Mickey Stevens wrote:
> Try turning off the Preview Pane (View > Preview Pane), selecting the
> messages, and deleting them.
>
> If that doesn't work, it could be a sign of database corruption. Try
> rebuilding the database.
>
> In Entourage 2004, you must launch the Microsoft Database Utility.
> 1. Launch Entourage, holding down the =B3Option=B2 key. Or, launch the
> Database Utility separately; it is located in HD/Applications/Microsoft
> Office 2004/Office/.
> 2. If you are prompted, allow the Database Utility to quit open Office
> applications.
> 3. Once the Database Utility is open, select your identity from the list=
at
> the top.
> 4. Click the =B3Rebuild Database=B2 button, and click =B3Continue.=B2
>
> In Entourage X, first go to Entourage > Turn Off Office Notifications. N=
ow,
> quit Entourage, and then restart Entourage holding down the Option key.
> When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
> that does not fix the problem, repeat the procedure, instead opting to do
> the Advanced Rebuild.
>
> In Entourage 2001, quit Entourage, and then restart Entourage holding down
> the Option key. When the Rebuild dialog box comes up, choose to do a
> Typical Rebuild. If that does not fix the problem, repeat the procedure,
> instead opting to do the Advanced Rebuild.
>
> In the future, please state which version of Entourage you're using.
>
> On 8/30/05 3:56 PM, in article
> 1125435416.978356.278830@g44g2000cwa.googlegroups.com, "luvmymac"
> <Brecht2@mac.com> wrote:
>
> > I have to pieces of email that I can not delete from the deleted
> > messages folder. Everything else I have deleted for two days now has
> > deleted fine. I have tried purging delete items, clicking on the delete
> > button on the top of entrouage, highlighting and hitting delete on my
> > keyboard, nothing will delete these two pieces of mail. I have tried
> > for two days now. Any ideas on how to delete them?
> >
>
> --
> Mickey Stevens (Microsoft MVP for Office:mac)
> PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
> Entourage Help Page: <http://www.entourage.mvps.org/>

luvmymac
Tue Aug 30 23:33:12 CDT 2005


Mickey Stevens wrote:
> Try turning off the Preview Pane (View > Preview Pane), selecting the
> messages, and deleting them.
>
> If that doesn't work, it could be a sign of database corruption. Try
> rebuilding the database.
>
> In Entourage 2004, you must launch the Microsoft Database Utility.
> 1. Launch Entourage, holding down the =B3Option=B2 key. Or, launch the
> Database Utility separately; it is located in HD/Applications/Microsoft
> Office 2004/Office/.
> 2. If you are prompted, allow the Database Utility to quit open Office
> applications.
> 3. Once the Database Utility is open, select your identity from the list=
at
> the top.
> 4. Click the =B3Rebuild Database=B2 button, and click =B3Continue.=B2
>
> In Entourage X, first go to Entourage > Turn Off Office Notifications. N=
ow,
> quit Entourage, and then restart Entourage holding down the Option key.
> When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
> that does not fix the problem, repeat the procedure, instead opting to do
> the Advanced Rebuild.
>
> In Entourage 2001, quit Entourage, and then restart Entourage holding down
> the Option key. When the Rebuild dialog box comes up, choose to do a
> Typical Rebuild. If that does not fix the problem, repeat the procedure,
> instead opting to do the Advanced Rebuild.
>
> In the future, please state which version of Entourage you're using.
>
> On 8/30/05 3:56 PM, in article
> 1125435416.978356.278830@g44g2000cwa.googlegroups.com, "luvmymac"
> <Brecht2@mac.com> wrote:
>
> > I have to pieces of email that I can not delete from the deleted
> > messages folder. Everything else I have deleted for two days now has
> > deleted fine. I have tried purging delete items, clicking on the delete
> > button on the top of entrouage, highlighting and hitting delete on my
> > keyboard, nothing will delete these two pieces of mail. I have tried
> > for two days now. Any ideas on how to delete them?
> >
>
> --
> Mickey Stevens (Microsoft MVP for Office:mac)
> PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
> Entourage Help Page: <http://www.entourage.mvps.org/>

luvmymac
Tue Aug 30 23:35:40 CDT 2005

Thank you for your suggestions. I went to the view/preview pane and
selected "none" Then I double clicked on the mail, it opened another
window and I was able to delete it there. I appreciate you help. Thanks
again!

Barry
Wed Aug 31 01:36:03 CDT 2005

On 31/8/05 05:35, in article
1125462940.700227.276870@g44g2000cwa.googlegroups.com, "luvmymac"
<Brecht2@mac.com> wrote:

> Thank you for your suggestions. I went to the view/preview pane and
> selected "none" Then I double clicked on the mail, it opened another
> window and I was able to delete it there. I appreciate you help. Thanks
> again!
>

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
?Advanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.





--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>