Hale
Fri Jul 27 12:52:25 CDT 2007
On Jul 26, 4:59 pm, Diane Ross <di...@invalid.entourage.mvps.org>
wrote:
> On 7/26/07 10:32 AM, in article
> 1185471170.198168.200...@22g2000hsm.googlegroups.com, "Hale" <h...@bc.edu>
> wrote:
>
> > Entourage has been working very smoothly, until just the past week or
> > so, when it has suddenly stopped deleting mail from the mail list. I
> > click "Delete" -- and it just stays there, though it is now marked as
> > "read". Except sometimes it doesn't stay, but disappears into the
> > deleted folder, where it belongs. I can find no characteristics that
> > would explain why some go and some stay. It seems to be random. In
> > addition, when I label something as Junk, it also stays in the list,
> > though with a "junk" symbol attached, and light type. It does not
> > make the program unusable, but it is a pain. Has anyone experienced
> > this? (I've done all of the recent updates.)
>
> This could be a subtle sign of database corruption.
>
> 1. Make a duplicate of your current Identity (named Main by default) the
> rebuild makes a duplicate, but if things go bad this can also be corrupted
> leaving you with nothing to work with. So better safe than sorry.
>
> 2. Open Entourage with Option key held down and rebuild the database.
>
> 3. After you are satisfied with the rebuild you can throw away the extra
> duplicates.
>
> Old files are named:
>
> Entourage 2004: Main [Backed up date and time will be shown] e.g. Main
> [Backed up 1-21-2007 13.35]
>
> Entourage X: "Old Database Cache" and "Old Database"
>
> Entourage 2001: "Old Database Cache", "Old Database", and "Old Messages." In
> addition, Database (Rebuild) Cache is retained.
>
> More Info:
>
> <
http://www.entourage.mvps.org/database/rebuild.html>
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page <
http://www.entourage.mvps.org/>
> Entourage Help Blog <
http://blog.entourage.mvps.org/>
Your advice worked perfectly. Thanks a lot!