How to backup?

TheMSsForum.com: The Microsoft Software Forum

The MSS Forum ‹ Entourage
- Archive
  - Biz
  - MCSE
  - CRM
  - Drivers
  - Framework
  - ADO
  - ASP
  - Compact
  - Forms
  - Dotnet
  - C#
  - VB
  - FontpageGen
  - Excel
  - WorkSheet
  - Exchange
  - Setup
  - Fox
  - Fontpage
  - ASP
  - IIS
  - Entourage
  - Money
  - Messanger
  - PocketPC
  - Powerpoint
  - Project
  - Publisher
  - Excel
  - VB
  - Security
  - Portal
  - Services
  - SQLServerDev
  - SVCS
  - SQLServer
  - VB
  - VC
  - MFC
  - ExcelGen

- Previous
 - 1
 - Key Chain Password Request for Entourage Someone deleted all my key chain access info, and now every time I turn on Entourage it asks for my key cahin password. I have my email password saved in the accounts section of Entourage. I found a posting somewhere eles and did the following but it didn't work either (Launch Keychain Access in Utilities. Locate the Internet password entry for your incoming mail server. Double-click and select the Access Control tab. Add Entourage to the list of Always allow access... If not sure which is the right Internet password entry, launch Entourage, go to Account Settings, and remove "save password" selection for the accounts. Save this change, then reselect the checkbox, and save again. Keychain Access should show an updated modification date for the correct Internet password.) Once I got to the tab where it said Always allow access and clicked on it a new message box came up, giving me the chance to quit, allow once and allow always. The problem was that it didn't allow me to choose the allow always box. It also kep asking me once again for my dam key chain password. I don't have any key chain passwords...Help, this is driving me nuts with the message constantly popping up. Thanks, Stuart Tag: How to backup? Tag: 70667
 - 2
 - smtp authentication Hughesnet is my isp. They just changed their name from direcway. Now I can send email using entourage. I get an entourage error message that says it can't send because it requires smtp authentication. According to hughesnet I have properly filled out all of the fields but since the error message is an "entourage error" they can't help me. A friend in another state using another isp and another pop is having the same problem using outlook on a pc. Any suggestions??? Tag: How to backup? Tag: 70660
 - 3
 - Export to Yahoo Has anyone found a way to export an address book from Entourage to Yahoo? Thanks in advance. Tag: How to backup? Tag: 70657
 - 4
 - Export contacts to Yahoo Has anyone found a way to export the address book in Entourage to Yahoo? Thanks for any help. Alan Tag: How to backup? Tag: 70653
 - 5
 - Receiving repeat emails Every week I keep receiving repeat emails I have read from the previous week. Just recently I had over 40 repeat emails from last week and the week before. Also, is there a way to set the address book so that it is alpahabetized by the first name similar to Microsoft Outlook is setup? Tag: How to backup? Tag: 70652
 - 6
 - Downloaded pictures go away I've asked this twice before, but the MVP's never answer. I do not download any pictures by default, not even from people in my address book. Sometimes I manually download the pictures from trusted senders by clicking on the download link in the Preview window. However, when I revisit the same emails on another day, the pictures are no longer there AND there is no download link. How do I get the pictures downloaded again? Enrouage 2004, 11.2.5 Tag: How to backup? Tag: 70650
 - 7
 - retrieving old entourage email after rebuilding via database utility Hi All, I rebuilt my Entourage email database yesterday from a 6/28/06 backup using the microsoft database utility. In the process I lost all my email from 6/28 to that point. Is there a way to retrieve the email that I lost? Thanks. Jerry McKenzie Tag: How to backup? Tag: 70648
 - 8
 - Restoring Old Contacts I am using Entourage 10.1.4 for OS X. We have two Palm users in our famiy. My second user recently sync'd on my profile and now all my calendar and contact information has been replaced. My 10.5M database is still there under my profile (versus the other 400k database), but the information won't come up. HELP! Tag: How to backup? Tag: 70645
 - 9
 - S/MIME Certificate Issues in Entourage Hi all, I recently moved over to Entourage from Outlook in an Exchange environment and am having lots of problems getting secure email using digital certificates to work. What I know: * My certificate in Active Directory is correct and up to date * My digital certificates were installed using the MS Certificate Manager in Mac OS X 10.4.8 * My digital certificates are active and valid according to Keychain access. * My digital certificates are stored in the login keychain (that is where the MS tool put them) * My corporation's root certificate is stored in X.509 Anchors * If someone uses Outlook to send me an encrypted email when I try to open it I get a "There was an error processing this secure message" and an smime.p7m is attached to the email. * I can open the same email, that won't open in entourage, using another Outlook client or my blackberry using the exact same certificates that are installed on my mac * If somone uses a blackberry to send me an encrypted message, it works fine in entourage and other clients. * If someone else uses Entourage to send me an encrypted message, it works fine in entourage and other clients. * If I send an encrypted email to myself from Outlook and open my exchange inbox with Entourage, I can't open the email. * If I send an encrypted email to myself from Entourage I can open the email. * Individuals using Outlook to send me emails have deleted all cached/older copies of my certificate using the windows certificate manager or from within outlook attached to my contact entry. This would, presumably, force the client to re-fetch the certificate from the AD. Still no luck. So basically, encrypted emails sent by anyone using Outlook (which is basically everyone) won't open in Entourage. I get the smime.p7m attachment and a decryption error. I'm out of ideas. Other thoughts on what I am doing wrong and what I should check? Thanks! Tag: How to backup? Tag: 70639
 - 10
 - Contact Properties from GAL When I am using Outlook 2003 on a Windows XP Computer, I can double click an email address in the from field of an email message and the contact properties dialog box will display with all the information from the Global Access List. Can this also be accomplish in Entourage for Mac OS X? When I double click on an email address in the from field, the only information in the contact properties dialog box is just the email address. Everything else is missing. If I copy the contact information from the GAL to a Contacts Folder on the Exchange server, then when I double click on the email address in the from field of an Email message, I get a properties dialog box with all the information from the GAL. Will my copy of the contact properties remain syncrhronized with the GAL? I can search the Global Access List by going to the Address Book, select the Global Access List and search by name. I hope all this makes sense. Thanks, Troy Tag: How to backup? Tag: 70632
 - 11
 - 10.4.7 update now hangs Entourage Greetings! In the past week or so, I've had to update a number of our users to 10.4.7 in an effort to stay consistent with our OS environment. A number of our users are now complaining that every time Entourage (2004 11.2.5) syncs with the Exchange server, they're plagued with the spinning ball of death. To the point where they can't do anything but wait. Has anyone seen this behavior in 10.4.7? Any clues as to why this is happening? Thanks! M Tag: How to backup? Tag: 70622
 - 12
 - The same Emails keep coming in again and again HI, I just updated my entourage to 11.2.5 and now it appears the email will not delete from the server after they download. I can no longer find the option to delete from server on download option. Can some one help please. This is crazy... I'm on a g4 dual prossor PLEASE HELP.... Thanks in advance arvita -- Arvita Mott Digital Scrapbook Designer Visit my Blog http://www.scrapbookersplayground.com/blogs/index.php?blog=9 Visit my store at Scrapbookers Playground http://www.scrapbookersplayground.com/Cart/index.php?manufacturers_id=29&zen id=59c2c2719acac1bc1285810cf1771189&main_page=index or My store at Digitals http://www.digitalscrapbookpages.com/digitals/index.php?zenid=1383637db6163b eebf43e45a5f67e220&manufacturers_id=63&zenid=1383637db6163beebf43e45a5f67e22 0&main_page=index My Yahoo Group ... Join and be one of the first to see the new digital releases by Arvita http://groups.yahoo.com/group/digitals_by_Arvita/ Visit my website work in progress at http://dted-online.com/shop TIME ZONES:(Examples) Pacific 1:00 pm Mountain 2:00 pm Central 3:00 pm Eastern 4:00 pm Australia Time 6:00 am following day Photo Restoration. Digital or if you have a older photo that need repair. I will digitally restore it. Send sample file for pricing. Affordable pricing starting at just $5.00 for simple adjustments. Arvita Mott dted1@comcast.com Some people come into our lives and quickly go. Others stay for a while and leave footprints on our hearts and we are never ever the same. Tag: How to backup? Tag: 70618
 - 13
 - Email Template Creation Is there a way to create an email template so that when I click "NEW" a new blank email will show up with my color letterhead? In other words, I want to use my letter head stationary as the default for new mail messages.... Thanks, Ralph Tag: How to backup? Tag: 70617
 - 14
 - Very slow sync with shared mailbox We have a generic e-mail account that 12 people monitor. Each of the 12 people have a sub-folder under the Inbox labeled with their name. The mail coming into the Inbox are 'work orders'. The staff will simply pull a piece of mail from the Inbox into their own subfolder and carry on. So it looks like this: generic.email@company.com > Inbox > User 1 > User 2 > User 3 The problem is, even after one person moves a message from the Inbox to their subfolder, (and it does appear to have moved for that person), other users monitoring that Inbox still see it in the Inbox. Even after they force a sync. Another user could then move a message (that someone else already moved) effectively duplicating it in two of the Inbox's subfolders. If you wait a while, like 20 minutes, the sync will occure properly across all users views. However, this is totally unacceptable. This is a new Exchange 2003 implementation, with Entourage 11.2.1 up to 11.2.5. I have added the shared mailbox two different ways at the client end with the same results (as delegate and as a separate account). Entourage is pointing to back end servers. Does anyone have any suggestions or or previouse observations about this?? This is a MAJOR killer and going to impact business production substantially. MVP's, please help!!! Darrin Pertschi Production Services Mgr. (IT) PRIMEDIA Enthusiast Media Tag: How to backup? Tag: 70612
 - 15
 - Unknown/Unrepairable Error at Start Up After Hard Drive Restore My hard drive crashed. I restored my entire system from a Retrospect Backup. Now when I launch Entourage, it errors while trying to read the preferences. Entourage was working just fine prior to this overnight hard drive crash. I trashed my preferences. Still the same message. I attempted to rebuild the database without success. Any clues??? Tag: How to backup? Tag: 70610
 - 16
 - Keyboard Shortcut - Change Dictionary > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3242978944_5813876 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit Hello, I use to write a lot of emails in english and Brazilian portuguese everyday, and would like to setup a keyboard shortcut to change dictionaries, once Entourage doesn't distinguish the languages for itself, as Outlook does. How can I do it? Thanks --B_3242978944_5813876 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Keyboard Shortcut - Change Dictionary</TITLE> </HEAD> <BODY> Hello= , I use to write a lot of emails in english and Brazilian portuguese everyday= , and would like to setup a keyboard shortcut to change dictionaries, once E= ntourage doesn't distinguish the languages for itself, as Outlook does. How can I do it? Thanks </BODY> </HTML> --B_3242978944_5813876-- Tag: How to backup? Tag: 70606
 - 17
 - MS Entourage doesn't start: Application Launch Failure Hi Guys I recently upgraded from a Powerbook G4 to an intel dual-core Macbook Pro; and now my Entourage doesn't work anymore, although other MS Office apps do work. Immediately on launching Entourage it reports: "Application Launch Failure" the application could not be launched because of a shared library error: <Microsoft Entourage><StuffitEngineSDKLib><><> My new configuration is: MacBook Pro 2Ghz intel duo, 512Mb, OSX v 10.4.6 Well when I upgraded to the MacBook Pro, my old Powerbook was dying; so I took it into the Genius bar and they did a take-apart, put the old HDD in an external drive bay and copied over all my files :-) However, not the MS applications. So I installed the MS Office:mac (2004) from my original install disk, registered it and all. The other apps work, but not entourage. What I tried: After, I installed also the latest Stuffit Expander (v11) After, I did an uninstall of the freebie Office:mac trial (3months) After, I did a complete uninstall of all Office applications and moved to trash the Office folder and deleted the icons. I did a disk check and permissions check (disk utility) I did a complete, clean re-install of Office:mac I did a full set of updates, now to 11.2.6 - although Entourage itself is on 11.2.5 version This has not fixed the problem, it still complains as before of "Application Launch Failure" - what is going on? Please help thank you in advance, -- Eddy Tag: How to backup? Tag: 70601
 - 18
 - MS Entourage doesn't start: Application Launch Failure Hi Guys I recently upgraded from a Powerbook G4 to an intel dual-core Macbook Pro; and now my Entourage doesn't work anymore, although other MS Office apps do work. Immediately on launching Entourage it reports: "Application Launch Failure" the application could not be launched because of a shared library error: <Microsoft Entourage><StuffitEngineSDKLib><><> My new configuration is: MacBook Pro 2Ghz intel duo, 512Mb, OSX v 10.4.6 Well when I upgraded to the MacBook Pro, my old Powerbook was dying; so I took it into the Genius bar and they did a take-apart, put the old HDD in an external drive bay and copied over all my files :-) However, not the MS applications. So I installed the MS Office:mac (2004) from my original install disk, registered it and all. The other apps work, but not entourage. What I tried: After, I installed also the latest Stuffit Expander (v11) After, I did an uninstall of the freebie Office:mac trial (3months) After, I did a complete uninstall of all Office applications and moved to trash the Office folder and deleted the icons. I did a disk check and permissions check (disk utility) I did a complete, clean re-install of Office:mac I did a full set of updates, now to 11.2.6 - although Entourage itself is on 11.2.5 version This has not fixed the problem, it still complains as before of "Application Launch Failure" - what is going on? Please help thank you in advance, -- Eddy Tag: How to backup? Tag: 70600
 - 19
 - MS Entourage doesn't start: Application Launch Failure Hi Guys I recently upgraded from a Powerbook G4 to an intel dual-core Macbook Pro; and now my Entourage doesn't work anymore, although other MS Office apps do work. Immediately on launching Entourage it reports: "Application Launch Failure" the application could not be launched because of a shared library error: <Microsoft Entourage><StuffitEngineSDKLib><><> My new configuration is: MacBook Pro 2Ghz intel duo, 512Mb, OSX v 10.4.6 Well when I upgraded to the MacBook Pro, my old Powerbook was dying; so I took it into the Genius bar and they did a take-apart, put the old HDD in an external drive bay and copied over all my files :-) However, not the MS applications. So I installed the MS Office:mac (2004) from my original install disk, registered it and all. The other apps work, but not entourage. What I tried: After, I installed also the latest Stuffit Expander (v11) After, I did an uninstall of the freebie Office:mac trial (3months) After, I did a complete uninstall of all Office applications and moved to trash the Office folder and deleted the icons. I did a disk check and permissions check (disk utility) I did a complete, clean re-install of Office:mac I did a full set of updates, now to 11.2.6 - although Entourage itself is on 11.2.5 version This has not fixed the problem, it still complains as before of "Application Launch Failure" - what is going on? Please help thank you in advance, -- Eddy Tag: How to backup? Tag: 70599
 - 20
 - Entourage does not display accented characters Hello, I am having this problem with Entourage: it does not display accented characters, instead it shows a "double-triangle" with an interrogation sign inside. (I don't know the name for that "double-triangle", it is two triangles together, one on top of the other, the one on top is looking up and the one on the bottom is looking down, I'm not sure if that makes sense!). :) I thought Mac OS X fonts got corrupted so I formatted the HD and reinstalled everything only to find out that Entourage still does not display the accented characters. I have formatted the HD and reinstalled everything again but did not copy the Entourage Identity that contains all my messages (including those with undisplayed accented characters). Could it be that my Entourage database got corrupted (I don't think so because I can see everything)? Can I import everything from my old Identity (which is backed-up in an external HD) to the new Identity Entourage created for me in the Macintosh HD? Does anyone know how to solve this issue? Thanks a lot! Percy Tag: How to backup? Tag: 70593
 - 21
 - Entourage Email Issue - An Unusual Problem In need of desperate help. We are having problem with people recieving our emails and attchments when we send emails through Entourage. It is a very unusual situation. We tested out Mac Mail to see if is Entourage. When we used Mac Mail to send emails people were able to recieve the emails. However, we need to be able to use Entourage. If i forward using Entourage to a colleague and he sends the email out then other people are able to recieve the email. There does not seem to be a any consistency. It is now effecting all machines with OS X 10.3.9 with Mac: Office 2004. We have two machines that are OS 9 and they are not having this problem. When people send email using Entourage, most of the time people on the other end are not recieving the emails. However, on some days the same people are recieving the emails. Also attachments are coming through on the other end as viruses. The thing is there does not seem to be any consistency at all. We are thinking about uninstalling the OS and Office to see if this does it. We have already uninstalled Office and did an update and this did not solve the problem. Any help or suggestion will be appreciated. Tag: How to backup? Tag: 70591
 - 22
 - Problem setting up exchange account I'm trying to set up an Exchange account in Entourage 2004 but am unable to enter my password... I'm not able to enter any characters in the field. I've tried going via the assistant as well as setting up manually. I'm sure it's something simple that I've neglected to do. Any suggestions? Thanks, Isabel Tag: How to backup? Tag: 70588
 - 23
 - The best way to archive Entourage data in order to easily access it later? Hi, I'm new to this group so this topic might be discussed here earlier. If so, I would appreaciate if someone could be able to point me to the relevant information. Anyway, my problem briefly: What is the best way to store your old mails, projects and other data? I know that I can export data, drag mailfolders to the desktop and use the Backup button in Project Centre main view. Or I can periodically make a backup of my whole MUD folder. All this is fine and well, but my problem is actually accessing the archived data *later*. With .rge files it is quite cumbersome to first import it and then later delete old stuff just in order to retrieve one mail, for example. Also, the amount of data, especially mails, is huge so it is very time consuming process. And if I make smaller .rge files, I might have to import many of them before I can find the one mail I'm looking for. Everything works fine as long as I keep the data in 'Folders on My Computer', but when I eventually need to remove older stuff in order to get the database smaller, I don't know what would be the best way to do this and still retain the possibility to have (at least reasonably) quick access to the old data, too. So, how are you people doing your backup/archiving? And more importantly to me: how do you access your archived data? Any suggestions would be appreciated. Tag: How to backup? Tag: 70587
 - 24
 - all mail going to one folder I have a problem. I set one sender to go to a specific folder, now all my messages go into this folder. I don't find this rule in my rules list, so don't know how to get it to stop. Anyone know how to solve this? What did I do wrong? Tag: How to backup? Tag: 70584
 - 25
 - Importing old entourage emails I would like to merge or import an old entourage details (main Identity) with my current identity. Can you help. I have tried using the import tool. Where does safari store its bookmarks and can I merge my old ones with my new ones. Same question for my address book. Thanks in advance J. Butler Tag: How to backup? Tag: 70583
- Next
 - 1
 - where is my data files Does anyone know the location of the data files in Entourage. I can't find them and i would like to so I can back it up Tag: How to backup? Tag: 70580
 - 2
 - Why do meeting invites from Entourage to Outlook 2002 come thru as text I'm using Entourage 2004 (11.2.5). My wife uses Outlook 2003 (11.6359) at work using an Exchange server. My business partner uses Outlook 2002 (10.6515) with no Exchange server (just an individual user). When I invite my wife to a meeting, it comes through "normally" as an actionable meeting invite (accept, decline, etc.) that appears on her own calendar. When I invite my partner to a meeting, however, it appears as a regular email message, with text only ~ nothing actionable. He has to create his own meeting in Outlook. The reverse (them inviting me ~ that is, Outlook 2002 and 2003 inviting Entourage 2004) works normally. Any ideas on how to get my partner to be able to accept meetings from me "normally"? Thanks for any help! Tag: How to backup? Tag: 70577
 - 3
 - Sync Services Hi, I am new to the Mac. Moved from Windows a month or so ago. I'm using Entourage and love it. It helps me organize my business. And, I've just installed QuickBooks 2007 for the Mac. QB can use something called Sync services to sync with Address Book and iCal and any other software that uses Sync services. Does Entourage do this? I see a setting to sync with Address Book. With that question asked, I might add that I'm not sure I want QB and Entourage addresses synced. Art Tag: How to backup? Tag: 70575
 - 4
 - Where'd my folders mailboxes go? > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3242910036_837158 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit We use an Exchange server, and today, out of the blue, my Inbox, Outbox, sent items (everything but Junk mail) disappeared. I have a PC in the office too that runs Outlook, and everything¹s fine. Anyone have any idea what¹s going on and how I fix it? Chris --B_3242910036_837158 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Where'd my folders mailboxes go?</TITLE> </HEAD> <BODY> We us= e an Exchange server, and today, out of the blue, my Inbox, Outbox, sent ite= ms (everything but Junk mail) disappeared.  I have a PC in the office t= oo that runs Outlook, and everything’s fine. Anyone have any idea what= ’s going on and how I fix it? Chris </BODY> </HTML> --B_3242910036_837158-- Tag: How to backup? Tag: 70572
 - 5
 - Calendar cache question Can someone help me with this? Every morning when I open Entourage at work, the office calendar in our Public Folder on Exchange Server must re-load from scratch. This takes a long time. Is there a way to cache that info in Entourage so that it doesn't have to re-load with each start up of the program? Thanks. -- Phillip A. Jackson Tag: How to backup? Tag: 70570
 - 6
 - Slow update of folders Hi, we have 2 users who report their Entourage being painfully slow whilst updating its folders with the server. The performance is so poor that it hesitates whilst they are writing emails mid-sentence. We are using Kerio email system (similar in principal to Exchange) and the client is Entourage 2004. We have tried recreating the account but this hasn't helped. We have also used the webmail version of Kerio and this is not slow, so all seems to point to Entourage. Any ideas? Thanks Tag: How to backup? Tag: 70568
 - 7
 - Date corruption - back to the future I get email from a client's corporate server that Entourage incorrectly reads dates and puts them out to the year 2018. This makes it impossible to sort mail chronologically. Email with the problematic date has the format: Date: 15-Nov-2005 13:49:09 GMT Emails with a "good" date have the format: Date: Fri, 19 May 2006 11:23:52 +0100 So, the clue is the use of the "-" in the date format between the day, month and year. This is what is causing the incompatibility between their server and Entourage. Entourage must be trying to do a "subtract" operation as it does with the time zone hours offset. I notice in the problematic formats that time zones are named rather than given a +/- reference. I saw this once before from another company's server and it lasted for about 3 months before it went away. Of course, I have no influence over a large company's IT group to get their attention - especially as a "lowly Mac user". I don't know their OS or email software. Has anyone else seen this or have any work-arounds? Thanks for any help! RonL Tag: How to backup? Tag: 70564
 - 8
 - exchange - sent attachments corrupted - encoding problem ? Relunctantly switched to entourage from outlook 2001 after years of flawless happy usage. (Needed to include corporate logo in signature + blackberry activation via pocketmac). Config OSX10.4.8 and entourage 11.2.5 Now all my attachements are corrupted. (hieroglyph at receiving end). Outlook 2001 still sends the same attachements fine, so does OWA. I searched the site and suspect it has to do with the way entourage does the encoding. I tried all options (appledouble, window/64 etc..), reloaded office and service packs. Any suggestion ? Tag: How to backup? Tag: 70563
 - 9
 - Error 5501 I recently changed ISP from Earthlink to Copper.net. I reconfigured my Entourage Email settings and now cannot send Emails. I can receive them OK. I get an error message: 5.7.1 This system is not configured to relay mail from <indago@copper.net> to <JBurns@ibew252.org> for 64.209.146.28 Error: 5501 Everything worked OK in the Emails with Earthlink, but not with the new Copper.net. What is the error 5501? Tag: How to backup? Tag: 70557
 - 10
 - HTML Emails I want to jazz up some emails. Is there anyway I can export a creation in say Pages to my Entourage a/c? Maybe in a HTML file ? Any hints or tips would be great - thanks. Tag: How to backup? Tag: 70550
 - 11
 - Use of Tab button when composing e-mail One of the big differences I am trying to get used to in Entourage is that, unlike Outlook, it does not use Word to compose e-mail messages--or if it does, I do not know how to configure my system to do it. One of the downsides of this is that using the tab button to create consistent spacing...say if I am trying to create a rudimentary table in the text of my e-mail. Is there any way to get the Entourage e-mail editor to consistently space tabs? Tag: How to backup? Tag: 70548
 - 12
 - Entourage connecting to MS Exchange Server 2003 SP2 (fix) Recently my Power Book G4 OSX 10.4.8 started having difficulty synchronizing with Exchange Server 2003 SP2. Often I can see Entourage is syncing folders in the back ground but next to the Exchange account it says I'm not connected All I get is error Error: -18597 and also it will ask for my password over and over for the keychain. To fix this, I reinstalled Office, didn't help. I spoke to Apple and ran all kinds of disk utilities, didn't help. Cleared all key chains Deleted my core Exchange account and started over. Went to IMAP exchange service and that didn't work. Finally I was about to scrap my laptop and we rebooted the Exchange server and guess what everything works now. Tag: How to backup? Tag: 70546
 - 13
 - Entourage 2004 Freezes at random Hi all, I have been experiencing random freezes in Entourage 2004 sometimes they are triggered when tyring to open a new message but sometimes they are triggered by simple key/mouse scrolling or other activities. There is no specific function that I can locate as the source of this problem. This freeze up lasts for up to 3-5 minutes, then the program goes back to normal executing all activities that triggered the freeze up. For example: I try to open a message if the program freezes and I try to click and open other messages, whenever the program comes back all messages clicked are opened. Any help will be appreciated. Cheers, J Tag: How to backup? Tag: 70542
 - 14
 - Duplicate messages Messages appear twice in my inbox. Ping ping sound is heard whenever I receive email indicating a duplication. Bong bong sound is heard when there there is no messages after periodic check of mailbox. Tag: How to backup? Tag: 70541
 - 15
 - emails randomly disappear from inbox & date changes - Entourage 2004 (11.2.5) This has now happened twice. Randomlly emails seem to disappear from my inbox while most of the others (but not all) left in my inbox change to a random date. This happened just a few days ago, now most emails are dated 8/14/06 and many more are just gone. I have read the message boards and have run a database repair, made sure that view 'unread only' & 'flagged only' are unchecked and there is no schedule to delete emails from my inbox. I am now missing emails and don't know what to do. Any ideas on what is going on? How to fix? How to get my emails back? Any and all help is appreciated. Thanks, Robin Tag: How to backup? Tag: 70538
 - 16
 - No HTML Signature? - Surely this is a feature... i have the same basic email signature that everyone in america has... standard logo on the left, name & #s on the right. nothing fancy. i've searched this newsgroup and many other forums. i can't figure out how to do it. but if the message is in html, it has to be possible. i've read several folks work-arounds such as emailing yourself from word, etc. obviously you can't do that for every email. someone please help. i'm the marketing director and i can't even adhere to our company email signature?! this seems like the most basic functionality; surely it's in there. this alone is enough reason to return Entourage. anyones help would be greatly appreciated. otherwise i seriously have to go back to a PC and use outlook. Tag: How to backup? Tag: 70530
 - 17
 - Mail/folders missing - Databases in place I'm using Entourage 11.2.3 (yes, I now see that it's up to 11.2.6)... the only problem I've had before today is that Entourage will sometimes freeze -- as in: you're in the middle of typing an email and suddenly, nothing is typing into the document. You can't do anything in the program at all... it's unresponsive. And until the next run of the schedule (sometimes more than 5 minutes) nothing will bring it back. You can leave the program to do something else and then click back into Entourage (or use the dock) and nothing happens. It won't get focus. FINALLY, while you're doing something else, Entourage will jump back to the front like it's ready to work again, Till now, that was the only problem. Today however, bigger awful things are happening. This morning, I got my mail and none of it sorted into its respective folders using the rules I've set up. Odd. I put the mail where it needed to go as I read it. I went down and checked a couple newsgroups and while trying to reply to a third NG post (the first two were fine), I got an error message (I wish I'd written it down, but I didn't know it would be this severe). Anyway, the error was saying it couldn't complete that command or something (and, of course, had a number). Then, I could no longer read any of the NG posts. They were all giving an error. I thought maybe there was a problem with that newsgroup, so I left it to answer mail in another folder. When I clicked another mail folder I got an error saying that couldn't be done either. I figured I'd better reboot Entourage. I used the menu command to quit the program and got a box asking if I wanted to report this crash/problem to Microsoft. I said sure (though I had quit, not crashed). After the little reporting box did its thing, and all was actually quit, I restarted Entourage. It started as if it was the first time the program ever opened. :-O With the "set up your acccounts" helper box, no folders and no messages. Uh-uh. I went to "Switch Identities" (I have a second, older identity) and I could see the names of both there. I quit and restarted -- same thing. I went ahead and switched to my other identity -- same issue. No mail and no folders. Nothing. Just like brand new. I went to the Microsoft User Data folder and saw that both Office 2004 identities are there. The old one (that I only use for reference) is 3.74GB (big, I know) and the one I use day to day is 1.64GB (that's not bad for Entourage)... I made a copy of the smaller one just in case... but now I'm not sure how to proceed to have the highest chance for recovering all my mail, rules, contacts, accounts, schedules, folders, etc. I want it just like it was. <sigh> I've downloaded the 11.2 5 update (which it says I should install before the 11.2.6. Should I upgrade first to see if that helps? Or should I try to compact the database (instructions I read said to only rebuild the database if you must). Should I go straight to a rebuild? Or maybe there's something I can do to force mail to SEE the mail in the databases (I know they're not BOTH corrupt!)? I'm scared to death because in early June, my Entourage DB became corrupted and was unrecoverable. In trying to import it into Apple's Mail program as a last ditch effort to recover at least some of it, the import lasted over a weekend and crashed my entire HD. I lost 6 weeks of unbacked up mail as well as a week of my PB being in the shop. I'm a web developer. I can't do this again -- not the crash or the lost mail. So any input will be highly valuable to me. Thanks! Stephanie Sullivan Tag: How to backup? Tag: 70527
 - 18
 - Set up new account in Entourage - now getting emails for both old and new accounts... ...even though I have set up my new account to be the default one. I have considered deleting the synchorization settings for the old account - but also don't want to lose all the messages that it has as I still need access to them for a while (accessing them via webmail is not a problem, if needed). Can anyone help me out? Tag: How to backup? Tag: 70526
 - 19
 - Set up new account in Entourage - now getting emails for both old and new accounts... ...even though I have set up my new account to be the default one. I have considered deleting the synchorization settings for the old account - but also don't want to lose all the messages that it has as I still need access to them for a while (accessing them via webmail is not a problem, if needed). Can anyone help me out? Tag: How to backup? Tag: 70525
 - 20
 - Address book-help-it erases all my contacts Since I started using this application, every so often my contacts get erased and I have to start all over again to save them. has someone experiemented this? please help me regards Isabel londono bogota, colombia isabel.londono@unete.com Tag: How to backup? Tag: 70524
 - 21
 - Unknown error -50 when syncing hotmail folders with entourage 2004 Every so often - and more regularly for some folders - I can the following error message: Error An unknown error (-50) occurred. Explanation Could not retrieve mail. Has anyone see this problem with Hotmail and if so - who did you resolve it? Some background information: 1. I'm an MSN Premium customer so I guess that means I have a 'paid for' hotmail account 2. This problem only happens if my hotmail folders have not downloaded all the messages from the email servers. For example, if I have two folders titled Work and Personal and for each folder I have 100 messages - then this error message occurs when trying to download the 100 messages for the first time. 3. For some folders this error does not go away, i.e. it happens each and every time I try to update the folder and as such all the messages have not been downloaded as yet. 4. I've tried performing the database repair - didn't help - and I even created a brand new identity and started from 'scratch' - still occurs. 5. I'm using Entourage 2004 version 11.2.5 and Mac OS 10.4.8 and I have the latest OS and Office 2004 patches installed. Thanks, Walter ... Tag: How to backup? Tag: 70515
 - 22
 - Unknown error -50 when syncing hotmail folders with entourage 2004 Every so often - and more regularly for some folders - I can the following error message: Error An unknown error (-50) occurred. Explanation Could not retrieve mail. Has anyone see this problem with Hotmail and if so - who did you resolve it? Some background information: 1. I'm an MSN Premium customer so I guess that means I have a 'paid for' hotmail account 2. This problem only happens if my hotmail folders have not downloaded all the messages from the email servers. For example, if I have two folders titled Work and Personal and for each folder I have 100 messages - then this error message occurs when trying to download the 100 messages for the first time. 3. For some folders this error does not go away, i.e. it happens each and every time I try to update the folder and as such all the messages have not been downloaded as yet. 4. I've tried performing the database repair - didn't help - and I even created a brand new identity and started from 'scratch' - still occurs. 5. I'm using Entourage 2004 version 11.2.5 and Mac OS 10.4.8 and I have the latest OS and Office 2004 patches installed. Thanks, Walter ... Tag: How to backup? Tag: 70514
 - 23
 - Entourage problems I hope that I can get some help on my problem. I have been having some problems with entourage freezing with "application not responding". Because of that I had to force quit entourage and re-open every time that that happens. I also had a box popping out asking whether to run for verification. I had 3 items. 1- Main identity, 2- Main identity (backed up...) and 3- Main identity (backed up...). Now, I wasn't sure what to do so once it verified the main identity, I also ran the backed up main identity. Well, I tried, the 2nd main identity when I tried, it freezed on me and I just force quite the whole thing. Now, I opened entourage and the Entourage Setup Assistant came out (with the Welcome note and asking what I want to import) with the background showing "Mail-Main identity (backed up 4-29-2006 10.42). I do not see all my old mails, nor the addresses, notes, files, etc. I am not sure how to get all my old files back. I left the Entourage setup assistant hanging there hoping that someone will get back to me on how to proceed with it because I can't close up entourage before giving some instructions to the entourage setup assistant. And I do not want to give the wrong instructions and loosing all my old e-mails and information. Help, please? Thanks a lot. Tag: How to backup? Tag: 70511
 - 24
 - key commands not working When I try to "select all" or "delete" e-mails using key commands nothing happens however I can perform these functions with the pull-down menus. At first thought it was a faulty keyboard but the key commands work fine in other programs. This problem appeared suddenly after more than a year on an imac G5 - any ideas? Thanks! S. Tag: How to backup? Tag: 70510
 - 25
 - Automator scripts for changing SMTP settings I use Entourage daily (like most) in 2 different locations. Is there an automator script out there which will change my outgoing SMTP settings for me automatically. Thanks. Tag: How to backup? Tag: 70509

How do I backup Entourage's content. I have the latest version on a new Mac
with Tiger on it. Thanks.

Re: How to backup? by Michel

Michel
Sun Oct 08 01:43:01 CDT 2006

The easiest way to do this is to copy the Microsoft User Data folder in your
Documents folder to an external drive, or a CD/DVD. For more details, see
this page:

<http://www.entourage.mvps.org/backup.html>

On 8/10/06 2:54, in article C14D9A47.2142C%zenpop@mindspring.com,
"Frederick" <zenpop@mindspring.com> wrote:

> How do I backup Entourage's content. I have the latest version on a new Mac
> with Tiger on it. Thanks.
>

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

***Always reply to the newsgroup.***

Top

Re: How to backup? by Diane

Diane
Sun Oct 08 17:47:01 CDT 2006

On 10/7/06 5:54 PM, in article C14D9A47.2142C%zenpop@mindspring.com,
"Frederick" <zenpop@mindspring.com> wrote:

> How do I backup Entourage's content. I have the latest version on a new Mac
> with Tiger on it. Thanks.

See the options for backing up here:

<http://www.entourage.mvps.org/backup.html>

You might want to check out this freeware application. I have no experience
with it, but it seems simple enough.

Email Backup <http://www.versiontracker.com/dyn/moreinfo/macosx/30601>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>

Top