Weekly email message always crashes Entourage

I receive a weekly email message that always crashes Entourage. Either
selecting the message so that it attempts to load into the preview pane
or double-clicking it to open it in a new window results in a spinning
beachball that doesn't recover (have to force-quit Entourage).

(I get the message forwarded to me as part of a work-related group
email list, so that's why I continue to receive it each week despite
the problems. I turn off the preview pane and delete the message
without loading it as a work-around.)

Is there any Microsoft email address to use to submit this message to
them? Would they be interested in looking at it to see why it causes
Entourage to crash?

mmmboct
Thu May 11 16:04:01 CDT 2006

I don't know how to contact MSFT about it, but I had a similar
situation. One change I made was to partially receive messages over 20
KB (Entourage, Account Settings, Options). I used to receive a large
daily message that would freeze Entourage. Now it is fine. Another
option is to set up a rule to automatically delete the message, if it
is one that you don't read.

HTH

Merf

cwiesner@gmail.com wrote:
> I receive a weekly email message that always crashes Entourage. Either
> selecting the message so that it attempts to load into the preview pane
> or double-clicking it to open it in a new window results in a spinning
> beachball that doesn't recover (have to force-quit Entourage).
>
> (I get the message forwarded to me as part of a work-related group
> email list, so that's why I continue to receive it each week despite
> the problems. I turn off the preview pane and delete the message
> without loading it as a work-around.)
>
> Is there any Microsoft email address to use to submit this message to
> them? Would they be interested in looking at it to see why it causes
> Entourage to crash?