Mickey
Fri Jun 25 09:12:37 CDT 2004
Recently, malformed junk mail has exploited a bug in the Junk Mail Filter
included with Entourage X and 2001 that causes the entire program to crash
when Entourage attempts to download and process the message. Microsoft has
posted a fix at their web site:
<
http://support.microsoft.com/?kbid=837065>
Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. However,
there might now be new types of messages that crash Entourage 2004 as well.
If you are crashing on receiving mail, it could be due to a corrupt
message on the server. Work through the steps on the "Crashes" page on The
Entourage Help Page if the above does not help.
<
http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
On 6/25/04 6:37 AM, in article
baacc044.0406250337.6ad25980@posting.google.com, "RobW"
<westle.robdeb@verizon.net> wrote:
> I'm using Microsoft Office X Entourage with OSX.3.4. I have a POP
> account and an IMAP account. Yesterday I began having unexpected quits
> which I was able to recreate 100% of the time by pressing the
> send/receive button. I've tried normal and complex rebuilds of the
> database which did not solve the problem. Out of frustration I
> reinstalled all of Microsoft Office X. The MUD Folder did remain
> intact after reinstallation. The problem continued after
> reinstallation. Of course, the crash log that is generated is of
> little help to me. I've had no other problems with my Mac or OS. (I
> did run disk utility and repaired permissions just in case, but this
> did not help.)
>
> Is this likely related to a file in my MUD folder? Any ideas how to
> fix this issue would be appreciated!
>
> -Rob
--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <
http://www.pptfaq.com/>
Entourage Help Page: <
http://www.entourage.mvps.org/>