Trouble deleting mail from unread view

I think I've found a bug in Entourage 2004 SP2, but would like some
additional confirmation of the behavior.

To reproduce:

1) Open Entourage 2004 SP2 and select "Unread mail" from your Mail
Views (using the ordering of Newest on Top)
2) Click on an unread message to select
3) Press the Delete key on your keyboard

Expected Results:
The selected message is deleted.

Actual Results:
The selected message is not deleted and the selection moves up to the
next unread message date-wise. To actually delete the message you have
to reselect the message and pressing delete

Configuration notes:
On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook
is running Mac OS X 10.4.2 with latest patches.

Can others reproduce this?

Rebecca
Mon Sep 26 13:23:14 CDT 2005

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3210578595_26534125
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

On 9/26/05 10:10 AM, in article
1127754630.971360.89270@o13g2000cwo.googlegroups.com, "cgervais@gmail.com"
<cgervais@gmail.com> wrote:

> I think I've found a bug in Entourage 2004 SP2, but would like some
> additional confirmation of the behavior.
>
> To reproduce:
>
> 1) Open Entourage 2004 SP2 and select "Unread mail" from your Mail
> Views (using the ordering of Newest on Top)
> 2) Click on an unread message to select
> 3) Press the Delete key on your keyboard
>
> Expected Results:
> The selected message is deleted.
>
> Actual Results:
> The selected message is not deleted and the selection moves up to the
> next unread message date-wise. To actually delete the message you have
> to reselect the message and pressing delete
>
> Configuration notes:
> On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook
> is running Mac OS X 10.4.2 with latest patches.
>
> Can others reproduce this?
>

I am not able to reproduce this issue as described. Please let me know if
you have more details. If you quit and relaunch Entourage are you still able
to reproduce the issue?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, Entourage Test

This posting is provided ³AS IS² with no warranties, and confers no rights.

--B_3210578595_26534125
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: Trouble deleting mail from unread view</TITLE>
</HEAD>
<BODY>
On 9/=
26/05 10:10 AM, in article 1127754630.971360.89270@o13g2000cwo.googlegroups.=
com, "cgervais@gmail.com" <cgervais@gmail.com> wrote: 
 
<BLOCKQUOTE><=
SPAN STYLE=3D'font-size:10.0px'>I think I've found a bug in Entourage 2004 SP2=
, but would like some 
additional confirmation of the behavior. 
 
To reproduce: 
 
1) Open Entourage 2004 SP2 and select "Unread mail" from your Mai=
l 
Views (using the ordering of Newest on Top) 
2) Click on an unread message to select 
3) Press the Delete key on your keyboard 
 
Expected Results: 
The selected message is deleted. 
 
Actual Results: 
The selected message is not deleted and  the selection moves up to the=
 
next unread message date-wise. To actually delete the message you have 
to reselect the message and pressing delete 
 
Configuration notes: 
On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook 
is running Mac OS X 10.4.2 with latest patches. 
 
Can others reproduce this? 
 
</BLOCKQUOTE> 
I am not able to reproduce this issue as described. Please l=
et me know if you have more details. If you quit and relaunch Entourage are =
you still able to reproduce the issue? 
 
Thanks, 
Rebecca 
Rebecca Harriss 
Microsoft Corporation 
Macintosh Business Unit, Entourage Test 
 
This posting is provided “AS IS” with no warranties, and confer=
s no rights. 
 
 
 

</BODY>
</HTML>

--B_3210578595_26534125--

Nathan
Mon Sep 26 21:34:42 CDT 2005

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3210608083_2203435
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

On 9/26/05 11:23:14 AM, in article
BF5D8AA2.510CA%rharriss@online.microsoft.com, "Rebecca Harriss [MSFT]"
<rharriss@online.microsoft.com> wrote:

> On 9/26/05 10:10 AM, in article
> 1127754630.971360.89270@o13g2000cwo.googlegroups.com, "cgervais@gmail.com"
> <cgervais@gmail.com> wrote:
>
>> I think I've found a bug in Entourage 2004 SP2, but would like some
>> additional confirmation of the behavior.
>>
>> To reproduce:
>>
>> 1) Open Entourage 2004 SP2 and select "Unread mail" from your Mail
>> Views (using the ordering of Newest on Top)
>> 2) Click on an unread message to select
>> 3) Press the Delete key on your keyboard
>>
>> Expected Results:
>> The selected message is deleted.
>>
>> Actual Results:
>> The selected message is not deleted and the selection moves up to the
>> next unread message date-wise. To actually delete the message you have
>> to reselect the message and pressing delete
>>
>> Configuration notes:
>> On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook
>> is running Mac OS X 10.4.2 with latest patches.
>>
>> Can others reproduce this?
>>
>
> I am not able to reproduce this issue as described. Please let me know if you
> have more details. If you quit and relaunch Entourage are you still able to
> reproduce the issue?
>
> Thanks,
> Rebecca
> Rebecca Harriss
> Microsoft Corporation
> Macintosh Business Unit, Entourage Test
>
> This posting is provided ³AS IS² with no warranties, and confers no rights.
>
Nor I. Do you have View/Arrange By turned on/off? Preview pane on right,
below, off? Do you have custom column settings? Is the message you select
the first message (i.e., topmost?) or does it matter? If you weren¹t in
Unread only view, would there be read messages surrounding the to-be-deleted
message?

--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confers no rights.

--B_3210608083_2203435
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: Trouble deleting mail from unread view</TITLE>
</HEAD>
<BODY>
On 9/=
26/05 11:23:14 AM, in article BF5D8AA2.510CA%rharriss@online.microsoft.com, =
"Rebecca Harriss [MSFT]" <rharriss@online.microsoft.com> wro=
te: 
 
<BLOCKQUOTE>On 9/26/05 10:10 AM, in article 1127754630.971360.89270=
@o13g2000cwo.googlegroups.com, "cgervais@gmail.com" <cgervais@g=
mail.com> wrote: 
 
<BLOCKQUOTE><=
SPAN STYLE=3D'font-size:10.0px'>I think I've found a bug in Entourage 2004 SP2=
, but would like some 
additional confirmation of the behavior. 
 
To reproduce: 
 
1) Open Entourage 2004 SP2 and select "Unread mail" from your Mai=
l 
Views (using the ordering of Newest on Top) 
2) Click on an unread message to select 
3) Press the Delete key on your keyboard 
 
Expected Results: 
The selected message is deleted. 
 
Actual Results: 
The selected message is not deleted and  the selection moves up to the=
 
next unread message date-wise. To actually delete the message you have 
to reselect the message and pressing delete 
 
Configuration notes: 
On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook 
is running Mac OS X 10.4.2 with latest patches. 
 
Can others reproduce this? 
 
</BLOCKQUOTE> 
I am not able to reproduce this issue as described. Please l=
et me know if you have more details. If you quit and relaunch Entourage are =
you still able to reproduce the issue? 
 
Thanks, 
Rebecca 
Rebecca Harriss 
Microsoft Corporation 
Macintosh Business Unit, Entourage Test 
 
This posting is provided “AS IS” with no warranties, and confer=
s no rights. 
 
</BLOCKQUOTE>Nor I. Do you have View/Arrange By turned on/off? Prev=
iew pane on right, below, off? Do you have custom column settings? Is the me=
ssage you select the first message (i.e., topmost?) or does it matter? If yo=
u weren’t in Unread only view, would there be read messages surroundin=
g the to-be-deleted message? 
 
-- 
Nathan Herring 
MacBU SDE/Development 
 
This posting is provided “AS IS” with no warranties, and confer=
s no rights. 

</BODY>
</HTML>

--B_3210608083_2203435--

Paul
Tue Sep 27 02:15:40 CDT 2005

On 9/26/05 10:10 AM, in article
1127754630.971360.89270@o13g2000cwo.googlegroups.com, "cgervais@gmail.com"
<cgervais@gmail.com> wrote:

> I think I've found a bug in Entourage 2004 SP2, but would like some
> additional confirmation of the behavior.
>
> To reproduce:
>
> 1) Open Entourage 2004 SP2 and select "Unread mail" from your Mail
> Views (using the ordering of Newest on Top)
> 2) Click on an unread message to select
> 3) Press the Delete key on your keyboard
>
> Expected Results:
> The selected message is deleted.
>
> Actual Results:
> The selected message is not deleted and the selection moves up to the
> next unread message date-wise. To actually delete the message you have
> to reselect the message and pressing delete
>
> Configuration notes:
> On a corporate LAN connecting to an Exchange 2003 backend. My PowerBook
> is running Mac OS X 10.4.2 with latest patches.
>
> Can others reproduce this?
>

I think perhaps you left out a crucial item: I suspect you have "Include
Deleted Items" box checked in the "Edit Custom View" panel? When you
"delete" a message, it's actually just moved to the Deleted Items folder (or
similar IMAP Deleted Items folder for an IMAP message). Only when you delete
it form there is it actually expunged. If you have that "Include Deleted
Items" box checked, the message will still appear in your mail view after
the first deletion. If you don't want to see it, Edit the view (right-click
or control-click on the View's icon in Folder list and choose "Edit Custom
View") and uncheck that box. Later on you can Empty Deleted Items (from
Tools/Schedule, or via control-click on the Deleted folder) and do it all at
once.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

cgervais
Tue Sep 27 10:48:53 CDT 2005

Paul: Thanks for the tip, but "Include Deleted Items" is unchecked
(although in seeking that option I was introduced to the custom views
setup dialog for the 1st time).

Rebecca: I can reproduce this across Entourage launches and machine
reboots.

Nathan: All of my settings are the Entourage 2004 defaults -- I haven't
modified any of the view/arrange by settings. The preview pane is on
the right. It doesn't matter if the message is the first selected. If
I'm not looking thru the "Unread" filter, I get the correct or expected
behavior.

If it's helpful, I can take a screen movie of the behavior.

Trouble deleting mail from unread view

Re: Trouble deleting mail from unread view by Rebecca

Re: Trouble deleting mail from unread view by Nathan

Re: Trouble deleting mail from unread view by Paul

Re: Trouble deleting mail from unread view by cgervais