"There is no such disk" error on launch.

OK, this makes the third time I have tried to post this, but this time=20
from I.E. Apparently something about the MSFT support site doesn't=20
like to play well with Safari. Great. Anyway...

I just got Office 2004 and installed it, and when I try to launch=20
Entourage I get the following error dialog:

"An error occurred. There is no such disk."

Say what? It's almost as if I were trying to launch an alias to a =
volume=20
that doesn't exist, but this happens from launching the main=20
application executables too. What gives?

I do have a very old copy of Office on this machine... I think Office=20
2001? I can't even remember. I have uninstalled & reinstalled and have =

tried both the install wizard and the drag copy install, same results. =20
Entourage is the component of Office I use the most, so this is a really =

big deal for me.

B&W G3 300 mHz running 10.2.8 with 384 meg RAM. Anyone have any=20
ideas what's wrong? Please email me directly, whether you respond to=20
the list or not. Thanks!

Jonathan

Diane
Sun Aug 22 16:14:08 CDT 2004

On 8/21/04 1:23 PM, in article 0ae701c487bc$bd478980$3501280a@phx.gbl,
"Jonathan VanClute" <jonathan@posthouse.tv> wrote:

> OK, this makes the third time I have tried to post this, but this time
> from I.E. Apparently something about the MSFT support site doesn't
> like to play well with Safari. Great. Anyway...
>
> I just got Office 2004 and installed it, and when I try to launch
> Entourage I get the following error dialog:
>
> "An error occurred. There is no such disk."

This sounds like you are running Entourage off the install disk.

What happens if you switch to a new User in System Preferences and try to
launch Entourage?

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
DianeATentourageDOTmvpsDOTorg <--fix this before responding

jonathan
Sun Aug 22 20:36:59 CDT 2004

Well I'll be darned... if I log in as another user Entourage launches
fine, but if I log in as my normal self (this machine never has more
than one user) it won't launch as originally described. Something
wrong with permissions or something? How can I get things to work
when I log in as me?

Thanks!

Jonathan

Diane Ross <diane@nospam.entourage.mvps.org.invalid> wrote in message news:<BD4E5AB0.9552%diane@nospam.entourage.mvps.org.invalid>...
> On 8/21/04 1:23 PM, in article 0ae701c487bc$bd478980$3501280a@phx.gbl,
> "Jonathan VanClute" <jonathan@posthouse.tv> wrote:
>
> > OK, this makes the third time I have tried to post this, but this time
> > from I.E. Apparently something about the MSFT support site doesn't
> > like to play well with Safari. Great. Anyway...
> >
> > I just got Office 2004 and installed it, and when I try to launch
> > Entourage I get the following error dialog:
> >
> > "An error occurred. There is no such disk."
>
> This sounds like you are running Entourage off the install disk.
>
> What happens if you switch to a new User in System Preferences and try to
> launch Entourage?

Diane
Mon Aug 23 13:14:13 CDT 2004

On 8/22/04 6:36 PM, in article
35c4a237.0408221736.4f5defc7@posting.google.com, "Jonathan VanClute"
<jonathan@posthouse.tv> wrote:

> Well I'll be darned... if I log in as another user Entourage launches
> fine, but if I log in as my normal self (this machine never has more
> than one user) it won't launch as originally described. Something
> wrong with permissions or something? How can I get things to work
> when I log in as me?

You could try running Repair Permissions. To use. open Disk Utility in your
~/Applications/Utility folder. Click on the First Aid tab and select Repair
Permissions. More info on Repair permissions can be found here.

<http://docs.info.apple.com/article.html?artnum=106712>

You also might want to try "Remove Office".

<http://www.entourage.mvps.org/glossary/remove_office.html>

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
DianeATentourageDOTmvpsDOTorg <--fix this before responding

BB
Mon Aug 23 13:32:33 CDT 2004

This happened to me too just a few days ago. I had used "user switching" to
another account which has file vault enabled. When I switched back to my
normal account and tried to launch Entourage I got the "no such disk" error.

Finally I had to reboot my machine to get it working again.

-Bo

On 04-08-23 03.36, in article
35c4a237.0408221736.4f5defc7@posting.google.com, "Jonathan VanClute"
<jonathan@posthouse.tv> wrote:

> Well I'll be darned... if I log in as another user Entourage launches
> fine, but if I log in as my normal self (this machine never has more
> than one user) it won't launch as originally described. Something
> wrong with permissions or something? How can I get things to work
> when I log in as me?
>
> Thanks!
>
> Jonathan
>
> Diane Ross <diane@nospam.entourage.mvps.org.invalid> wrote in message
> news:<BD4E5AB0.9552%diane@nospam.entourage.mvps.org.invalid>...
>> On 8/21/04 1:23 PM, in article 0ae701c487bc$bd478980$3501280a@phx.gbl,
>> "Jonathan VanClute" <jonathan@posthouse.tv> wrote:
>>
>>> OK, this makes the third time I have tried to post this, but this time
>>> from I.E. Apparently something about the MSFT support site doesn't
>>> like to play well with Safari. Great. Anyway...
>>>
>>> I just got Office 2004 and installed it, and when I try to launch
>>> Entourage I get the following error dialog:
>>>
>>> "An error occurred. There is no such disk."
>>
>> This sounds like you are running Entourage off the install disk.
>>
>> What happens if you switch to a new User in System Preferences and try to
>> launch Entourage?

jonathan
Mon Aug 23 15:20:55 CDT 2004

So it turned out the problem has to do with how Entourage access
directory paths. My "Documents" folder is actually an alias that
points to another internal hard disk. Entourage can't follow this
alias, so gives the error when it finds no MSFT User Data folder. The
solution is that I had to rename my "Documents" shortcut to "Documents
alias" and then create a new, real, "Documents" folder, inside which I
placed an alias directly to the MUD folder on my other disk. All now
works fine and as intended.

This is rather annoying since Office X did not have this problem, and
I always have my Documents folder be an alias with the same name, that
way my applications default to placing things where I actually want
them to go. Would be nice to see Office 2004 able to handle this the
same way Office X did.

Jonathan

jonathan@posthouse.tv (Jonathan VanClute) wrote in message news:<35c4a237.0408221736.4f5defc7@posting.google.com>...
> Well I'll be darned... if I log in as another user Entourage launches
> fine, but if I log in as my normal self (this machine never has more
> than one user) it won't launch as originally described. Something
> wrong with permissions or something? How can I get things to work
> when I log in as me?
>
> Thanks!
>
> Jonathan
>
> Diane Ross <diane@nospam.entourage.mvps.org.invalid> wrote in message news:<BD4E5AB0.9552%diane@nospam.entourage.mvps.org.invalid>...
> > On 8/21/04 1:23 PM, in article 0ae701c487bc$bd478980$3501280a@phx.gbl,
> > "Jonathan VanClute" <jonathan@posthouse.tv> wrote:
> >
> > > OK, this makes the third time I have tried to post this, but this time
> > > from I.E. Apparently something about the MSFT support site doesn't
> > > like to play well with Safari. Great. Anyway...
> > >
> > > I just got Office 2004 and installed it, and when I try to launch
> > > Entourage I get the following error dialog:
> > >
> > > "An error occurred. There is no such disk."
> >
> > This sounds like you are running Entourage off the install disk.
> >
> > What happens if you switch to a new User in System Preferences and try to
> > launch Entourage?

Diane
Tue Aug 24 14:45:11 CDT 2004

On 8/23/04 1:20 PM, in article
35c4a237.0408231220.40c4575d@posting.google.com, "Jonathan VanClute"
<jonathan@posthouse.tv> wrote:

> So it turned out the problem has to do with how Entourage access
> directory paths. My "Documents" folder is actually an alias that
> points to another internal hard disk. Entourage can't follow this
> alias, so gives the error when it finds no MSFT User Data folder. The
> solution is that I had to rename my "Documents" shortcut to "Documents
> alias" and then create a new, real, "Documents" folder, inside which I
> placed an alias directly to the MUD folder on my other disk. All now
> works fine and as intended.
>
> This is rather annoying since Office X did not have this problem, and
> I always have my Documents folder be an alias with the same name, that
> way my applications default to placing things where I actually want
> them to go. Would be nice to see Office 2004 able to handle this the
> same way Office X did.


Panther handles aliases differently than Jaguar. I suggest using something
like Cocktail to create a symlink of your Documents folder. This way there
will be no problems with aliases.

If you are comfortable with the Terminal you can create a symlink there.

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
DianeATentourageDOTmvpsDOTorg <--fix this before responding

jonathan
Thu Sep 02 20:27:42 CDT 2004

For what it's worth, I'm not using Panther, and this problem did not
exist in Office X. Office 2004 handles directory paths in a way that
has changed somehow, perhaps because of support for Panther, I don't
know. All I know is I'm using the same OS I've been using for many
many months with Office X, and upgrading to Office 2004 is when it
broke. I've confirmed with Microsoft phone support that 2004 tracks
the MUD folder more agressively than in Office X, and that's part of
why it won't support a direct alias to the Documents folder.

Seems weird to me, but whatever... as long as I have a mostly
acceptable solution, I suppose I'll manage. Thanks for the help...

J

Diane Ross <diane@nospam.entourage.mvps.org.invalid> wrote in message news:<BD50E8D7.9CAE%diane@nospam.entourage.mvps.org.invalid>...
> On 8/23/04 1:20 PM, in article
> 35c4a237.0408231220.40c4575d@posting.google.com, "Jonathan VanClute"
> <jonathan@posthouse.tv> wrote:
>
> > So it turned out the problem has to do with how Entourage access
> > directory paths. My "Documents" folder is actually an alias that
> > points to another internal hard disk. Entourage can't follow this
> > alias, so gives the error when it finds no MSFT User Data folder. The
> > solution is that I had to rename my "Documents" shortcut to "Documents
> > alias" and then create a new, real, "Documents" folder, inside which I
> > placed an alias directly to the MUD folder on my other disk. All now
> > works fine and as intended.
> >
> > This is rather annoying since Office X did not have this problem, and
> > I always have my Documents folder be an alias with the same name, that
> > way my applications default to placing things where I actually want
> > them to go. Would be nice to see Office 2004 able to handle this the
> > same way Office X did.
>
>
> Panther handles aliases differently than Jaguar. I suggest using something
> like Cocktail to create a symlink of your Documents folder. This way there
> will be no problems with aliases.
>
> If you are comfortable with the Terminal you can create a symlink there.