Hi,

I enabled the sync in the latest Entourage. I said "Replace Entourage
contacts". Entourage deletes all contacts, this is good.

Then Entourage gets all contacts from the address book. This is good.

A few seconds later, it removes all contacts again. Then it adds all
contacts again. This goes on for hours ... what is happening here?

Anyone got a clue?


Thank you,

Jan Fuellemann | fuellemann@gmx.de

Re: Sync - Deletes all contacts, adds all contacts | goes over by Diane

Diane
Thu Jul 20 17:26:53 CDT 2006

On 7/20/06 12:34 PM, in article 1153423513_736@surge18-west.com, "Jan
Fuellemann" <fuellemann@gmx.de> wrote:

>
> I enabled the sync in the latest Entourage. I said "Replace Entourage
> contacts". Entourage deletes all contacts, this is good.
>
> Then Entourage gets all contacts from the address book. This is good.
>
> A few seconds later, it removes all contacts again. Then it adds all
> contacts again. This goes on for hours ... what is happening here?
>
> Anyone got a clue?

I haven't seen this reported before. Have you tried restarting your computer
to see if that clears the problem?

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of
the top five resources.



Re: Sync - Deletes all contacts, adds all contacts | goes over and over again and does not stop by Jan

Jan
Fri Jul 21 00:50:49 CDT 2006

On 2006-07-21 00:26:53 +0200, Diane Ross <dross@nospam.mvps.org.invalid> said:

> On 7/20/06 12:34 PM, in article 1153423513_736@surge18-west.com, "Jan
> Fuellemann" <fuellemann@gmx.de> wrote:
>
>>
>> I enabled the sync in the latest Entourage. I said "Replace Entourage
>> contacts". Entourage deletes all contacts, this is good.
>>
>> Then Entourage gets all contacts from the address book. This is good.
>>
>> A few seconds later, it removes all contacts again. Then it adds all
>> contacts again. This goes on for hours ... what is happening here?
>>
>> Anyone got a clue?
>
> I haven't seen this reported before. Have you tried restarting your computer
> to see if that clears the problem?

Thank you. Yes, I did this - still the same problem. I have not seen
this before, either. Are there any preferences I could delete/ services
I could reset?


Thanks again,

Jan Fuellemann


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Re: Sync - Deletes all contacts, adds all contacts | goes over by Barry

Barry
Fri Jul 21 03:19:07 CDT 2006

On 21/7/06 06:50, in article 1153460494_3042@surge10-west.com, "Jan
Fuellemann" <fuellemann@gmx.de> wrote:

> On 2006-07-21 00:26:53 +0200, Diane Ross <dross@nospam.mvps.org.invalid> said:
>
>> On 7/20/06 12:34 PM, in article 1153423513_736@surge18-west.com, "Jan
>> Fuellemann" <fuellemann@gmx.de> wrote:
>>
>>>
>>> I enabled the sync in the latest Entourage. I said "Replace Entourage
>>> contacts". Entourage deletes all contacts, this is good.
>>>
>>> Then Entourage gets all contacts from the address book. This is good.
>>>
>>> A few seconds later, it removes all contacts again. Then it adds all
>>> contacts again. This goes on for hours ... what is happening here?
>>>
>>> Anyone got a clue?
>>
>> I haven't seen this reported before. Have you tried restarting your computer
>> to see if that clears the problem?
>
> Thank you. Yes, I did this - still the same problem. I have not seen
> this before, either. Are there any preferences I could delete/ services
> I could reset?
>
>
> Thanks again,
>
> Jan Fuellemann
>
Try this:

Quit entourage (and all office apps), use the Activity Monitor application
to quit the Database daemon, then delete this file:
~/Library/Preferences/com.microsoft.entourage.syncservices.plist
(where '~' is your Home directory)

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>



Re: Sync - Deletes all contacts, adds all contacts | goes over and over again and does not stop by Jan

Jan
Fri Jul 21 12:59:12 CDT 2006

On 2006-07-21 10:19:07 +0200, "Barry Wainwright [MVP]"
<barry@mvps.org.INVALID> said:

> On 21/7/06 06:50, in article 1153460494_3042@surge10-west.com, "Jan
> Fuellemann" <fuellemann@gmx.de> wrote:
>
>> On 2006-07-21 00:26:53 +0200, Diane Ross <dross@nospam.mvps.org.invalid> said:
>>
>>> On 7/20/06 12:34 PM, in article 1153423513_736@surge18-west.com, "Jan
>>> Fuellemann" <fuellemann@gmx.de> wrote:
>>>
>>>>
>>>> I enabled the sync in the latest Entourage. I said "Replace Entourage
>>>> contacts". Entourage deletes all contacts, this is good.
>>>>
>>>> Then Entourage gets all contacts from the address book. This is good.
>>>>
>>>> A few seconds later, it removes all contacts again. Then it adds all
>>>> contacts again. This goes on for hours ... what is happening here?
>>>>
>>>> Anyone got a clue?
>>>
>>> I haven't seen this reported before. Have you tried restarting your computer
>>> to see if that clears the problem?
>>
>> Thank you. Yes, I did this - still the same problem. I have not seen
>> this before, either. Are there any preferences I could delete/ services
>> I could reset?
>>
>>
>> Thanks again,
>>
>> Jan Fuellemann
>>
> Try this:
>
> Quit entourage (and all office apps), use the Activity Monitor application
> to quit the Database daemon, then delete this file:
> ~/Library/Preferences/com.microsoft.entourage.syncservices.plist
> (where '~' is your Home directory)

Thank you. It is stil the same. Are there any logs I can send you? ...


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Re: Sync - Deletes all contacts, adds all contacts | goes over by Diane

Diane
Fri Jul 21 18:32:04 CDT 2006

On 7/21/06 10:59 AM, in article 1153504196_77@surge10-west.com, "Jan
Fuellemann" <fuellemann@gmx.de> wrote:

> On 2006-07-21 10:19:07 +0200, "Barry Wainwright [MVP]"
> <barry@mvps.org.INVALID> said:
>
>> On 21/7/06 06:50, in article 1153460494_3042@surge10-west.com, "Jan
>> Fuellemann" <fuellemann@gmx.de> wrote:
>>
>>> On 2006-07-21 00:26:53 +0200, Diane Ross <dross@nospam.mvps.org.invalid>
>>> said:
>>>
>>>> On 7/20/06 12:34 PM, in article 1153423513_736@surge18-west.com, "Jan
>>>> Fuellemann" <fuellemann@gmx.de> wrote:
>>>>
>>>>>
>>>>> I enabled the sync in the latest Entourage. I said "Replace Entourage
>>>>> contacts". Entourage deletes all contacts, this is good.
>>>>>
>>>>> Then Entourage gets all contacts from the address book. This is good.
>>>>>
>>>>> A few seconds later, it removes all contacts again. Then it adds all
>>>>> contacts again. This goes on for hours ... what is happening here?
>>>>>
>>>>> Anyone got a clue?
>>>>
>>>> I haven't seen this reported before. Have you tried restarting your
>>>> computer
>>>> to see if that clears the problem?
>>>
>>> Thank you. Yes, I did this - still the same problem. I have not seen
>>> this before, either. Are there any preferences I could delete/ services
>>> I could reset?
>>>
>>>
>>> Thanks again,
>>>
>>> Jan Fuellemann
>>>
>> Try this:
>>
>> Quit entourage (and all office apps), use the Activity Monitor application
>> to quit the Database daemon, then delete this file:
>> ~/Library/Preferences/com.microsoft.entourage.syncservices.plist
>> (where '~' is your Home directory)
>
> Thank you. It is stil the same. Are there any logs I can send you? ...

Since there is uncertainty in what is causing the problem, it helps to run
steps to identify the culprit. See steps one and two:

<http://www.entourage.mvps.org/troubleshoot/basics.html>


You can find directions here for completely erasing data so proceed
carefully.

<http://www.entourage.mvps.org/faq_topic/sync_services.html#upgrade2>

--
Diane Ross, Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of
the top five resources.