Sound Set in Entourage 2008 Gone?

Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. Anybody have any thoughts?

Bob
Wed Jan 16 15:59:57 CST 2008

Similarly, I can't get any of the custom soundsets I have to work.

PGB
Wed Jan 16 16:48:34 CST 2008

Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine. Now invoke an action that will yield some sounds. I chose Send/Receive on my five email accounts. Only one "No mail sound" is played (instead of five). More importantly, none of the sounds work. Not as a result of the normal actions and not by clicking the speaker icons in the Preferences window. Quit and relaunch Entourage. The first notification sound will work again. But from that point on, no sound. Definitely a bug in Entourage 2008.

Acehurd
Wed Jan 16 17:17:47 CST 2008

I also installed Office 2008 on my MacBook Pro 10.5.1 and cannot get the sounds to work. I'm also having a problem with clicking on "New Mail" and nothing happens. Any help available?????

Michael
Wed Jan 16 17:38:12 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283342696_3203580
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

For ³New Mail,² do you have your mail accounts set up?

On 1/16/08 3:17 PM, in article ee88e0c.2@webcrossing.caR9absDaxw,
"Acehurd@officeformac.com" <Acehurd@officeformac.com> wrote:

> I also installed Office 2008 on my MacBook Pro 10.5.1 and cannot get the
> sounds to work. I'm also having a problem with clicking on "New Mail" and
> nothing happens.
>
> Any help available?????

--B_3283342696_3203580
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: Notification Sounds and new mail window</TITLE>
</HEAD>
<BODY>
For “New Mail,” do you have your mail accounts =
set up? 
 
 
On 1/16/08 3:17 PM, in article ee88e0c.2@webcrossing.caR9absDaxw, "Ace=
hurd@officeformac.com" <Acehurd@officeformac.com> wrote: 
 
<BLOCKQUOTE>I also installed Office 20=
08 on my MacBook Pro 10.5.1 and cannot get the sounds to work. I'm also havi=
ng a problem with clicking on "New Mail" and nothing happens. 
 
Any help available????? 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283342696_3203580--

Acehurd
Wed Jan 16 18:09:22 CST 2008

Yes. I can receive all of my email accounts but the mail (new) does not respond and give me a new window to compose in.

AlphaBovine
Wed Jan 16 19:40:40 CST 2008

To get back to the sound issue, I tried your steps there PGB and when I did a cold relaunch of Entourage I still get the welcome "Chime" but that is about it. I go straight to preferences and click on the speaker icons and the sounds do not play. Just for kicks, I went back in Time Machine and replaced the Entourage Sound Set with the one from 2004 before I had installed '08 to see if that would have any affect...nada. At this point I don't know what the issue is. I get the first Chimes and then maybe one sound before it goes mute. I am not a programmer or debugger so I have no clue where to begin.

FREE
Wed Jan 16 21:00:30 CST 2008

I'm getting the same thing. Maybe it's because I/we didn't delete 2004? Also, the Microsoft Sound Set in my Entourage Sound Sets folder is still from '04. Shouldn't there be an '08 Sound Set?

William
Wed Jan 16 21:14:59 CST 2008

AlphaBovine@officeformac.com wrote:
> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great.
> Only complaint is other than the opening "chime" all the other
> notification sounds no longer play. I have restarted, confirmed that the
> Entourage Sound Set file is still under my Microsoft User Data Folder,
> but nothing plays anymore. While this isn't a major issue, I am in
> another part of the office and I rely on the audible notification for
> new messages so I don't have to go back and check every few min.
>
> Anybody have any thoughts?

Entourage 2008 does not support soundsets for Entourage 2004. However, a
different method does exist to allow users to create their own
soundsets. I've asked Microsoft if I can put up a tutorial on The
Entourage Help Blog based on some information provided me. I'll post
when something becomes available.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

>
Wed Jan 16 21:15:47 CST 2008

I just spent 2.5 hrs with Microsoft Support and my sending mail issue was resolved by rebuilding my data base in the Identities folder. Their researchers said they are aware of the sound issue and there will be a "bug fix" soon

William
Wed Jan 16 21:21:34 CST 2008

AlphaBovine@officeformac.com wrote:
> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great.
> Only complaint is other than the opening "chime" all the other
> notification sounds no longer play. I have restarted, confirmed that the
> Entourage Sound Set file is still under my Microsoft User Data Folder,
> but nothing plays anymore. While this isn't a major issue, I am in
> another part of the office and I rely on the audible notification for
> new messages so I don't have to go back and check every few min.
>
> Anybody have any thoughts?

Unlike Entourage 2004, Entourage 2008 now uses the Mac OS X system's
Alert Volume setting instead of the Output Volume setting.

Be sure both are turned up in your Sounds preference pane.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Diane
Wed Jan 16 21:56:25 CST 2008

On 1/16/08 4:09 PM, in article ee88e0c.4@webcrossing.caR9absDaxw,
"Acehurd@officeformac.com" <Acehurd@officeformac.com> wrote:

> Yes. I can receive all of my email accounts but the mail (new) does not
> respond and give me a new window to compose in.

The toolbar changes depending on what view you are in. If you are in Tasks
for example, clicking on New gets you a new Task.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Michael
Wed Jan 16 21:57:51 CST 2008

Awesome! Looking forward to it...

On 1/16/08 7:14 PM, in article uDmalcLWIHA.2268@TK2MSFTNGP02.phx.gbl,
"William Smith" <mecklists@REM0VETH1S.comcast.net> wrote:

> AlphaBovine@officeformac.com wrote:
>> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great.
>> Only complaint is other than the opening "chime" all the other
>> notification sounds no longer play. I have restarted, confirmed that the
>> Entourage Sound Set file is still under my Microsoft User Data Folder,
>> but nothing plays anymore. While this isn't a major issue, I am in
>> another part of the office and I rely on the audible notification for
>> new messages so I don't have to go back and check every few min.
>>
>> Anybody have any thoughts?
>
> Entourage 2008 does not support soundsets for Entourage 2004. However, a
> different method does exist to allow users to create their own
> soundsets. I've asked Microsoft if I can put up a tutorial on The
> Entourage Help Blog based on some information provided me. I'll post
> when something becomes available.

Diane
Wed Jan 16 22:04:13 CST 2008

On 1/16/08 1:59 PM, in article ee88e0c.0@webcrossing.caR9absDaxw, "Bob
Torres " <> wrote:

> Similarly, I can't get any of the custom soundsets I have to work.

What version and what is this snippet in addition to?

There is a change to soundsets in Entourage 2008. Entourage has a whole new
sound set format that isn't backward compatible. They are mp3 files now. I
expect we'll see a way to update out soon.

This is a separate issue from no sounds. You could try quitting Entourage
and restarting to see if they return.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

Darren
Thu Jan 17 07:57:37 CST 2008

When i open entourage i get the welcome sound, I then go to check my email I get the no new messages sound then i get no more sounds until i quit the app and start again. (Macbook Pro OS X 10.5.1) (works fine if i put 2004 back on) (using the standard microsoft sound set) - I have check this on my mac pro running 10.4.11 and this seems ok 
- Created a new user SAME PROBLEM? 
- completely deleted all traces of office 2004 and 2008, preferences, fonts etc. SAME PROBLEM?

AlphaBovine
Thu Jan 17 09:06:50 CST 2008

Ok, I think after reading all this it is just a bug that will be fixed by a later updated. It is what happens when you get a program right out of the gate. William Smith, I don't understand your post however that 2008 doesn't support custom sound sets. I am not talking about custom sound sets, I am talking about when you navigate to Preferences > Notifications and the Default sound set looks just like it did in 2004. Also, I did delete 2004 as the set up assistant removed it to the trash after I finished installing 2008. Now if 2008 doesn't support the old sound set standard, why would they have the same screen in the preferences that looks like the did? It just doesn't make sense. Also the alert sounds are all the way up and since you hear the first chime and no mail "doink" then silence, it doesn't make sense that alert sounds would be down either. I have another Desktop 1.42GHz G4 and I just reformatted it and put 10.4.11 on it and before I did anything else I did a clean install of 2008 and the sound problem was present on there as well so I know it isn't just my computer. That leaves me to believe that it is indeed a bug a Sounds said earlier in the postings and that I will wait for an update. If it isn't fixed in the first update I will reopen the thread but until then I will chalk it up to an early program bug. Thanks for your input everyone!

PGB
Thu Jan 17 09:21:15 CST 2008

Please note that the problem we're pointing out here is *not* an output volume setting problem. The very first time an newly-launched instance of Entourage 2008 tries to play a notification sound based on an action, it will play just fine. (That might be the welcome chime. I have this chime turned off, so the first sound played on my computer might be a result of no-mail-fetched.) After the first sound is played, no sound. Before the first notification sound based on an action, the speaker icons in the Preferences window will play the notification sounds. After the first notification sound based on an action, the speaker icons in the Preferences window *will not* play the notification sounds. I've ruled out the output volume setting problem. I've also used Audio Midi Setup to rule out a sampling rate problem. (So turn off your welcome notification sound, then relaunch Entourage 2008. Choose Entourage > Preference > Notifications. You'll be able to play all of the sounds by clicking the speaker icons. Once an action triggers one of these sounds, no sounds will ever be played again. So...the sounds are there and you can hear them...until the first sound is triggered.)

rvc4me
Thu Jan 17 09:38:46 CST 2008

I have been having this problem since the beta came out. Makes you
wonder why MS did not fix this before the final release. Surley they
or their testers saw this issue months ago. I was so hoping that it
would be gone in the final, but there it was again last night after I
installed the program.

FREE
Thu Jan 17 09:38:45 CST 2008

...with AlphaBovine and PGB. I've installed it on two machines (both running 10.5.1) and have the same problem (no notifications after initial) on both. It's not an output volume problem and has nothing to do with custom sound sets. I've gone back to '04 until this bug is fixed.

Andy
Thu Jan 17 09:45:52 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283400753_428936
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Here¹s a hunch... Based on looking at some things, it appears to happen to
me after the ³Sent Mail² sound is played. If you disable this sound, do you
still lose your sounds on Leopard?

-Andy

On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
<PGB> wrote:

> Please note that the problem we're pointing out here is *not* an output volume
> setting problem. The very first time an newly-launched instance of Entourage
> 2008 tries to play a notification sound based on an action, it will play just
> fine. (That might be the welcome chime. I have this chime turned off, so the
> first sound played on my computer might be a result of no-mail-fetched.) After
> the first sound is played, no sound. Before the first notification sound based
> on an action, the speaker icons in the Preferences window will play the
> notification sounds. After the first notification sound based on an action,
> the speaker icons in the Preferences window *will not* play the notification
> sounds.
>
> I've ruled out the output volume setting problem. I've also used Audio Midi
> Setup to rule out a sampling rate problem.
>
> (So turn off your welcome notification sound, then relaunch Entourage 2008.
> Choose Entourage > Preference > Notifications. You'll be able to play all of
> the sounds by clicking the speaker icons. Once an action triggers one of these
> sounds, no sounds will ever be played again. So...the sounds are there and you
> can hear them...until the first sound is triggered.)

--B_3283400753_428936
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Here’s a hunch... Based on looking at some things, it=
appears to happen to me after the “Sent Mail” sound is played. =
 If you disable this sound, do you still lose your sounds on Leopard?<B=
R>
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283400753_428936--

Jolly
Thu Jan 17 09:55:54 CST 2008

In article
<7b536542-cf8a-4a1d-aada-875811abf54f@c23g2000hsa.googlegroups.com>,
rvc4me@gmail.com wrote:

> Surley they or their testers saw this issue months ago.

What makes you say that?

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Darren
Thu Jan 17 09:57:30 CST 2008

I also had this problem with the beta which i thought it was because its beta. so to shed out this money and purchase the full package is really annoying to say the least. 
what more can i say other than THATS MICROSOFT FOR YOU? 
looks like im gonna have to go back to 2004 for now, if Microsoft can't sort a simple problem like this before final release what else is wrong, i've heard just to many issues? I gonna install a clean 10.5 on my other mac pro (currently running 10.4.11 and the sound works fine on office 2008) just to confirm if its a leopard and 2008 compatibility problem and will let you know in due course.

AlphaBovine
Thu Jan 17 09:56:38 CST 2008

To be honest, this bug doesn't surprise me. I used to work with QA at a video game publishing company and this would not be what they call a "show stopper" or an "A" bug. 
Since it doesn't affect the program working it is acceptable to ship and fix with a patch later. Not a perfect world, but that is what you get when you can go online and download updates. Even more reason not to buy a fresh release (being the hypocrite that I am as I type this on the new program. :-)

Filippo
Thu Jan 17 12:17:06 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283442227_1471207
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Removed ³sent mail² sound....nothing changes; no notifications yet.

It seems to me that the whole lower part of the notifications/sound
preferences panel is not clickable (this is another issue of course).
I cannot click loudspeaker icon to test sound; cannot change sound set; alco
cannot launch the web address of microsft mac dept. which is in the lowest
part of the panel.

Filippo

On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy Ruff"
<aruff@microsoft.com> wrote:

> Here¹s a hunch... Based on looking at some things, it appears to happen to me
> after the ³Sent Mail² sound is played. If you disable this sound, do you
> still lose your sounds on Leopard?
>
> -Andy
>
>
> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB" <PGB>
> wrote:
>
>> Please note that the problem we're pointing out here is *not* an output
>> volume setting problem. The very first time an newly-launched instance of
>> Entourage 2008 tries to play a notification sound based on an action, it will
>> play just fine. (That might be the welcome chime. I have this chime turned
>> off, so the first sound played on my computer might be a result of
>> no-mail-fetched.) After the first sound is played, no sound. Before the first
>> notification sound based on an action, the speaker icons in the Preferences
>> window will play the notification sounds. After the first notification sound
>> based on an action, the speaker icons in the Preferences window *will not*
>> play the notification sounds.
>>
>> I've ruled out the output volume setting problem. I've also used Audio Midi
>> Setup to rule out a sampling rate problem.
>>
>> (So turn off your welcome notification sound, then relaunch Entourage 2008.
>> Choose Entourage > Preference > Notifications. You'll be able to play all of
>> the sounds by clicking the speaker icons. Once an action triggers one of
>> these sounds, no sounds will ever be played again. So...the sounds are there
>> and you can hear them...until the first sound is triggered.)
>

--B_3283442227_1471207
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Removed “sent mail” sound....nothing changes; n=
o notifications yet. 
 
It seems to me that the whole lower part of the notifications/sound prefere=
nces panel is not clickable (this is another issue of course). 
I cannot click loudspeaker icon to test sound; cannot change sound set; alc=
o cannot launch the web address of microsft mac dept. which is in the lowest=
part of the panel. 
 
Filippo 
 
 
 
On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Here’s a hunch... Ba=
sed on looking at some things, it appears to happen to me after the “S=
ent Mail” sound is played.  If you disable this sound, do you sti=
ll lose your sounds on Leopard? 
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE> 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283442227_1471207--

Filippo
Thu Jan 17 12:18:16 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283442296_1450664
Content-type: text/plain;
charset="US-ASCII"
Content-transfer-encoding: 7bit

CONFIRMED!!!!!!

On 17/01/08 16:21, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
<PGB> wrote:

> Please note that the problem we're pointing out here is *not* an output volume
> setting problem. The very first time an newly-launched instance of Entourage
> 2008 tries to play a notification sound based on an action, it will play just
> fine. (That might be the welcome chime. I have this chime turned off, so the
> first sound played on my computer might be a result of no-mail-fetched.) After
> the first sound is played, no sound. Before the first notification sound based
> on an action, the speaker icons in the Preferences window will play the
> notification sounds. After the first notification sound based on an action,
> the speaker icons in the Preferences window *will not* play the notification
> sounds.
>
> I've ruled out the output volume setting problem. I've also used Audio Midi
> Setup to rule out a sampling rate problem.
>
> (So turn off your welcome notification sound, then relaunch Entourage 2008.
> Choose Entourage > Preference > Notifications. You'll be able to play all of
> the sounds by clicking the speaker icons. Once an action triggers one of these
> sounds, no sounds will ever be played again. So...the sounds are there and you
> can hear them...until the first sound is triggered.)

--B_3283442296_1450664
Content-type: text/html;
charset="US-ASCII"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
CONFIRMED!!!!!! 
 
 
 
On 17/01/08 16:21, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB=
" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283442296_1450664--

Andy
Thu Jan 17 12:21:32 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283410092_860885
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Did you try quitting and restarting the app after disabling the Sent Mail
sound?

-Andy

On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it,
"Filippo Motta" <filippomotta@tuttopmi.it> wrote:

> Removed ³sent mail² sound....nothing changes; no notifications yet.
>
> It seems to me that the whole lower part of the notifications/sound
> preferences panel is not clickable (this is another issue of course).
> I cannot click loudspeaker icon to test sound; cannot change sound set; alco
> cannot launch the web address of microsft mac dept. which is in the lowest
> part of the panel.
>
> Filippo
>
>
>
> On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy Ruff"
> <aruff@microsoft.com> wrote:
>
>> Here¹s a hunch... Based on looking at some things, it appears to happen to me
>> after the ³Sent Mail² sound is played. If you disable this sound, do you
>> still lose your sounds on Leopard?
>>
>> -Andy
>>
>>
>> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
>> <PGB> wrote:
>>
>>> Please note that the problem we're pointing out here is *not* an output
>>> volume setting problem. The very first time an newly-launched instance of
>>> Entourage 2008 tries to play a notification sound based on an action, it
>>> will play just fine. (That might be the welcome chime. I have this chime
>>> turned off, so the first sound played on my computer might be a result of
>>> no-mail-fetched.) After the first sound is played, no sound. Before the
>>> first notification sound based on an action, the speaker icons in the
>>> Preferences window will play the notification sounds. After the first
>>> notification sound based on an action, the speaker icons in the Preferences
>>> window *will not* play the notification sounds.
>>>
>>> I've ruled out the output volume setting problem. I've also used Audio Midi
>>> Setup to rule out a sampling rate problem.
>>>
>>> (So turn off your welcome notification sound, then relaunch Entourage 2008.
>>> Choose Entourage > Preference > Notifications. You'll be able to play all of
>>> the sounds by clicking the speaker icons. Once an action triggers one of
>>> these sounds, no sounds will ever be played again. So...the sounds are there
>>> and you can hear them...until the first sound is triggered.)
>>
>

--B_3283410092_860885
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charset="ISO-8859-1"
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<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Did you try quitting and restarting the app after disabling=
the Sent Mail sound? 
 
-Andy 
 
 
On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Removed “sent mail&#=
8221; sound....nothing changes; no notifications yet. 
 
It seems to me that the whole lower part of the notifications/sound prefere=
nces panel is not clickable (this is another issue of course). 
I cannot click loudspeaker icon to test sound; cannot change sound set; alc=
o cannot launch the web address of microsft mac dept. which is in the lowest=
part of the panel. 
 
Filippo 
 
 
 
On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Here’s a hunch... Ba=
sed on looking at some things, it appears to happen to me after the “S=
ent Mail” sound is played.  If you disable this sound, do you sti=
ll lose your sounds on Leopard? 
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283410092_860885--

Filippo
Thu Jan 17 13:42:32 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283447353_85754
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Of course I did!

On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy Ruff"
<aruff@microsoft.com> wrote:

> Did you try quitting and restarting the app after disabling the Sent Mail
> sound?
>
> -Andy
>
>
> On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it,
> "Filippo Motta" <filippomotta@tuttopmi.it> wrote:
>
>> Removed ³sent mail² sound....nothing changes; no notifications yet.
>>
>> It seems to me that the whole lower part of the notifications/sound
>> preferences panel is not clickable (this is another issue of course).
>> I cannot click loudspeaker icon to test sound; cannot change sound set; alco
>> cannot launch the web address of microsft mac dept. which is in the lowest
>> part of the panel.
>>
>> Filippo
>>
>>
>>
>> On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy Ruff"
>> <aruff@microsoft.com> wrote:
>>
>>> Here¹s a hunch... Based on looking at some things, it appears to happen to
>>> me after the ³Sent Mail² sound is played. If you disable this sound, do you
>>> still lose your sounds on Leopard?
>>>
>>> -Andy
>>>
>>>
>>> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
>>> <PGB> wrote:
>>>
>>>> Please note that the problem we're pointing out here is *not* an output
>>>> volume setting problem. The very first time an newly-launched instance of
>>>> Entourage 2008 tries to play a notification sound based on an action, it
>>>> will play just fine. (That might be the welcome chime. I have this chime
>>>> turned off, so the first sound played on my computer might be a result of
>>>> no-mail-fetched.) After the first sound is played, no sound. Before the
>>>> first notification sound based on an action, the speaker icons in the
>>>> Preferences window will play the notification sounds. After the first
>>>> notification sound based on an action, the speaker icons in the Preferences
>>>> window *will not* play the notification sounds.
>>>>
>>>> I've ruled out the output volume setting problem. I've also used Audio Midi
>>>> Setup to rule out a sampling rate problem.
>>>>
>>>> (So turn off your welcome notification sound, then relaunch Entourage 2008.
>>>> Choose Entourage > Preference > Notifications. You'll be able to play all
>>>> of the sounds by clicking the speaker icons. Once an action triggers one of
>>>> these sounds, no sounds will ever be played again. So...the sounds are
>>>> there and you can hear them...until the first sound is triggered.)
>>>
>>
>

--B_3283447353_85754
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Of course I did! 
 
 
On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Did you try quitting and r=
estarting the app after disabling the Sent Mail sound? 
 
-Andy 
 
 
On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Removed “sent mail&#=
8221; sound....nothing changes; no notifications yet. 
 
It seems to me that the whole lower part of the notifications/sound prefere=
nces panel is not clickable (this is another issue of course). 
I cannot click loudspeaker icon to test sound; cannot change sound set; alc=
o cannot launch the web address of microsft mac dept. which is in the lowest=
part of the panel. 
 
Filippo 
 
 
 
On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Here’s a hunch... Ba=
sed on looking at some things, it appears to happen to me after the “S=
ent Mail” sound is played.  If you disable this sound, do you sti=
ll lose your sounds on Leopard? 
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283447353_85754--

Andy
Thu Jan 17 14:12:45 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283416766_1233365
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Hrmph.. Okay, I¹ll keep looking into it.

-Andy

On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@tuttopmi.it,
"Filippo Motta" <filippomotta@tuttopmi.it> wrote:

> Of course I did!
>
>
> On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy Ruff"
> <aruff@microsoft.com> wrote:
>
>> Did you try quitting and restarting the app after disabling the Sent Mail
>> sound?
>>
>> -Andy
>>
>>
>> On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it,
>> "Filippo Motta" <filippomotta@tuttopmi.it> wrote:
>>
>>> Removed ³sent mail² sound....nothing changes; no notifications yet.
>>>
>>> It seems to me that the whole lower part of the notifications/sound
>>> preferences panel is not clickable (this is another issue of course).
>>> I cannot click loudspeaker icon to test sound; cannot change sound set; alco
>>> cannot launch the web address of microsft mac dept. which is in the lowest
>>> part of the panel.
>>>
>>> Filippo
>>>
>>>
>>>
>>> On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy Ruff"
>>> <aruff@microsoft.com> wrote:
>>>
>>>> Here¹s a hunch... Based on looking at some things, it appears to happen to
>>>> me after the ³Sent Mail² sound is played. If you disable this sound, do
>>>> you still lose your sounds on Leopard?
>>>>
>>>> -Andy
>>>>
>>>>
>>>> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
>>>> <PGB> wrote:
>>>>
>>>>> Please note that the problem we're pointing out here is *not* an output
>>>>> volume setting problem. The very first time an newly-launched instance of
>>>>> Entourage 2008 tries to play a notification sound based on an action, it
>>>>> will play just fine. (That might be the welcome chime. I have this chime
>>>>> turned off, so the first sound played on my computer might be a result of
>>>>> no-mail-fetched.) After the first sound is played, no sound. Before the
>>>>> first notification sound based on an action, the speaker icons in the
>>>>> Preferences window will play the notification sounds. After the first
>>>>> notification sound based on an action, the speaker icons in the
>>>>> Preferences window *will not* play the notification sounds.
>>>>>
>>>>> I've ruled out the output volume setting problem. I've also used Audio
>>>>> Midi Setup to rule out a sampling rate problem.
>>>>>
>>>>> (So turn off your welcome notification sound, then relaunch Entourage
>>>>> 2008. Choose Entourage > Preference > Notifications. You'll be able to
>>>>> play all of the sounds by clicking the speaker icons. Once an action
>>>>> triggers one of these sounds, no sounds will ever be played again.
>>>>> So...the sounds are there and you can hear them...until the first sound is
>>>>> triggered.)
>>>>
>>>
>>
>

--B_3283416766_1233365
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charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Hrmph..  Okay, I’ll keep looking into it. 
 
-Andy 
 
 
On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Of course I did! 
 
 
On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Did you try quitting and r=
estarting the app after disabling the Sent Mail sound? 
 
-Andy 
 
 
On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Removed “sent mail&#=
8221; sound....nothing changes; no notifications yet. 
 
It seems to me that the whole lower part of the notifications/sound prefere=
nces panel is not clickable (this is another issue of course). 
I cannot click loudspeaker icon to test sound; cannot change sound set; alc=
o cannot launch the web address of microsft mac dept. which is in the lowest=
part of the panel. 
 
Filippo 
 
 
 
On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Here’s a hunch... Ba=
sed on looking at some things, it appears to happen to me after the “S=
ent Mail” sound is played.  If you disable this sound, do you sti=
ll lose your sounds on Leopard? 
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE> 
</BLOCKQUOTE>
</BODY>
</HTML>

--B_3283416766_1233365--

dougst
Thu Jan 17 14:50:23 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283419035_7436846
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

Hi,

I¹ve also been working to repro this issue as well, I have found you need to
turn off the following Sound notifications and things seems to continue to
work on Leopard.
Sent mail sound
Mail error sound
No mail sound

You need to quit Entourage and restart for the sounds to return.

In the quick testing I did, I noticed that each of these options prevents
further sounds from working in Entourage.

Doug Strauss dougstATmicrosoftDOTcom
Microsoft Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

On 1/17/08 12:12 PM, in article C3B4F6BD.C6B1%aruff@microsoft.com, "Andy
Ruff" <aruff@microsoft.com> wrote:

> Hrmph.. Okay, I¹ll keep looking into it.
>
> -Andy
>
>
> On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@tuttopmi.it,
> "Filippo Motta" <filippomotta@tuttopmi.it> wrote:
>
>> Of course I did!
>>
>>
>> On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy Ruff"
>> <aruff@microsoft.com> wrote:
>>
>>> Did you try quitting and restarting the app after disabling the Sent Mail
>>> sound?
>>>
>>> -Andy
>>>
>>>
>>> On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it,
>>> "Filippo Motta" <filippomotta@tuttopmi.it> wrote:
>>>
>>>> Removed ³sent mail² sound....nothing changes; no notifications yet.
>>>>
>>>> It seems to me that the whole lower part of the notifications/sound
>>>> preferences panel is not clickable (this is another issue of course).
>>>> I cannot click loudspeaker icon to test sound; cannot change sound set;
>>>> alco cannot launch the web address of microsft mac dept. which is in the
>>>> lowest part of the panel.
>>>>
>>>> Filippo
>>>>
>>>>
>>>>
>>>> On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy
>>>> Ruff" <aruff@microsoft.com> wrote:
>>>>
>>>>> Here¹s a hunch... Based on looking at some things, it appears to happen to
>>>>> me after the ³Sent Mail² sound is played. If you disable this sound, do
>>>>> you still lose your sounds on Leopard?
>>>>>
>>>>> -Andy
>>>>>
>>>>>
>>>>> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB"
>>>>> <PGB> wrote:
>>>>>
>>>>>> Please note that the problem we're pointing out here is *not* an output
>>>>>> volume setting problem. The very first time an newly-launched instance of
>>>>>> Entourage 2008 tries to play a notification sound based on an action, it
>>>>>> will play just fine. (That might be the welcome chime. I have this chime
>>>>>> turned off, so the first sound played on my computer might be a result of
>>>>>> no-mail-fetched.) After the first sound is played, no sound. Before the
>>>>>> first notification sound based on an action, the speaker icons in the
>>>>>> Preferences window will play the notification sounds. After the first
>>>>>> notification sound based on an action, the speaker icons in the
>>>>>> Preferences window *will not* play the notification sounds.
>>>>>>
>>>>>> I've ruled out the output volume setting problem. I've also used Audio
>>>>>> Midi Setup to rule out a sampling rate problem.
>>>>>>
>>>>>> (So turn off your welcome notification sound, then relaunch Entourage
>>>>>> 2008. Choose Entourage > Preference > Notifications. You'll be able to
>>>>>> play all of the sounds by clicking the speaker icons. Once an action
>>>>>> triggers one of these sounds, no sounds will ever be played again.
>>>>>> So...the sounds are there and you can hear them...until the first sound
>>>>>> is triggered.)
>>>>>

--B_3283419035_7436846
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: *Not* an Output Volume Setting Problem</TITLE>
</HEAD>
<BODY>
Hi, 
 
I’ve also been working to repro this issue as well, I have found you =
need to turn off the following Sound notifications and things seems to conti=
nue to work on Leopard. 
    Sent mail sound 
    Mail error sound 
    No mail sound 
 
You need to quit Entourage and restart for the sounds to return.   
 
In the quick testing I did, I noticed that each of these options prevents f=
urther sounds from working in Entourage. 
 
Doug Strauss dougstATmicrosoftDOTcom 
Microsoft Entourage test lead 
Disclaimer:  This mail is provided "AS IS" with no warrantie=
s, and confers no rights. 
 
 
 
On 1/17/08 12:12 PM, in article C3B4F6BD.C6B1%aruff@microsoft.com, "An=
dy Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Hrmph..  Okay, I&#821=
7;ll keep looking into it. 
 
-Andy 
 
 
On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Of course I did! 
 
 
On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Did you try quitting and r=
estarting the app after disabling the Sent Mail sound? 
 
-Andy 
 
 
On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, &qu=
ot;Filippo Motta" <filippomotta@tuttopmi.it> wrote: 
 
<BLOCKQUOTE>Removed “sent mail&#=
8221; sound....nothing changes; no notifications yet. 
 
It seems to me that the whole lower part of the notifications/sound prefere=
nces panel is not clickable (this is another issue of course). 
I cannot click loudspeaker icon to test sound; cannot change sound set; alc=
o cannot launch the web address of microsft mac dept. which is in the lowest=
part of the panel. 
 
Filippo 
 
 
 
On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy=
Ruff" <aruff@microsoft.com> wrote: 
 
<BLOCKQUOTE>Here’s a hunch... Ba=
sed on looking at some things, it appears to happen to me after the “S=
ent Mail” sound is played.  If you disable this sound, do you sti=
ll lose your sounds on Leopard? 
 
-Andy 
 
 
On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PG=
B" <PGB> wrote: 
 
<BLOCKQUOTE>Please note that the probl=
em we're pointing out here is *not* an output volume setting problem. The ve=
ry first time an newly-launched instance of Entourage 2008 tries to play a n=
otification sound based on an action, it will play just fine. (That might be=
the welcome chime. I have this chime turned off, so the first sound played =
on my computer might be a result of no-mail-fetched.) After the first sound =
is played, no sound. Before the first notification sound based on an action,=
the speaker icons in the Preferences window will play the notification soun=
ds. After the first notification sound based on an action, the speaker icons=
in the Preferences window *will not* play the notification sounds. 
 
I've ruled out the output volume setting problem. I've also used Audio Midi=
Setup to rule out a sampling rate problem. 
 
(So turn off your welcome notification sound, then relaunch Entourage 2008.=
Choose Entourage > Preference > Notifications. You'll be able to play=
all of the sounds by clicking the speaker icons. Once an action triggers on=
e of these sounds, no sounds will ever be played again. So...the sounds are =
there and you can hear them...until the first sound is triggered.) 
</BLOCKQUOTE> 
</BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></=
BLOCKQUOTE><S=
PAN STYLE=3D'font-size:10pt'> 

</BODY>
</HTML>

--B_3283419035_7436846--

dougst
Thu Jan 17 14:59:20 CST 2008

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3283419561_7451213
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

To answer these issues.
1. The sounds not working in the preferences pane is part of the general
issue with notification sounds, same code path and once they stop working it
also stops in the prefs pane. Also the startup sound does not cause this
problem to occur, see my other mail for all the ones that do.
2. Correct about the link at the bottom of the page, I will pass this along.
3. This is populated by sound sets found in: ~/Documents/Microsoft User
Data/Entourage Sound Sets

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.

On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it,
"Filippo Motta" <filippomotta@tuttopmi.it> wrote:

> Removed ³sent mail² sound....nothing changes; no notifications yet.

Sound Set in Entourage 2008 Gone?

custom soundsets by Bob

Notification Sounds in Entourage 2008 Gone by PGB

Notification Sounds and new mail window by Acehurd

Re: Notification Sounds and new mail window by Michael

New Mail by Acehurd

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

Same by FREE

Re: Sound Set in Entourage 2008 Gone? by William

sounds by >

Re: Sound Set in Entourage 2008 Gone? by William

Re: New Mail by Diane

Re: Sound Set in Entourage 2008 Gone? by Michael

Re: custom soundsets by Diane

I TOO HAVE SOUND PROBLEMS by Darren

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

Not an Output Volume Setting Problem by PGB

Re: Not an Output Volume Setting Problem by rvc4me

I'm... by FREE

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by Jolly

Me Too by Darren

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by dougst

Re: Not an Output Volume Setting Problem by dougst

Sound Set in Entourage 2008 Gone?

custom soundsets by Bob

Notification Sounds in Entourage 2008 Gone by PGB

Notification Sounds and new mail window by Acehurd

Re: Notification Sounds and new mail window by Michael

New Mail by Acehurd

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

Same by FREE

Re: Sound Set in Entourage 2008 Gone? by William

sounds by >

Re: Sound Set in Entourage 2008 Gone? by William

Re: New Mail by Diane

Re: Sound Set in Entourage 2008 Gone? by Michael

Re: custom soundsets by Diane

I TOO HAVE SOUND PROBLEMS by Darren

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

*Not* an Output Volume Setting Problem by PGB

Re: *Not* an Output Volume Setting Problem by rvc4me

I'm... by FREE

Re: *Not* an Output Volume Setting Problem by Andy

Re: *Not* an Output Volume Setting Problem by Jolly

Me Too by Darren

Re: Sound Set in Entourage 2008 Gone? by AlphaBovine

Re: *Not* an Output Volume Setting Problem by Filippo

Re: *Not* an Output Volume Setting Problem by Filippo

Re: *Not* an Output Volume Setting Problem by Andy

Re: *Not* an Output Volume Setting Problem by Filippo

Re: *Not* an Output Volume Setting Problem by Andy

Re: *Not* an Output Volume Setting Problem by dougst

Re: *Not* an Output Volume Setting Problem by dougst

Not an Output Volume Setting Problem by PGB

Re: Not an Output Volume Setting Problem by rvc4me

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by Jolly

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by Filippo

Re: Not an Output Volume Setting Problem by Andy

Re: Not an Output Volume Setting Problem by dougst

Re: Not an Output Volume Setting Problem by dougst