Sent Items doesn't update when sending messages from Entourage

I have a G5 with 10.4.1 and Entourage 2004 (SP2) and a PC with XP Pro
(SP1) and Outlook 2003 (SP2). Both in a corporate environment,
connected to Exchange 2003. What's strange is, when I send mail (from
either computer), the sent items folder on Entourage only reflects mail
sent from Outlook. If I want to look at mail I sent from Entourage I
have to look at the Sent Items folder on Outlook. Unless I empty cache
from the Sent Items folder in Entourage - then it will update with
every sent item that's on the Exchange server (this is obviously time
consuming and I have to do it every time I want to update the Sent
Items). This problem does not exist in Outlook. Outlook has every
message I've ever sent from my Exchange mailbox. The same Exchange
account is being used on both computers. This problem existed before
upgrading to SP2 in Entourage but I don't think it existed before our
Exchange admin upgraded to Exchange 2003.

Could this be because of the Exchange upgrade? Any help is appreciated.

Richard
Wed Oct 19 08:48:01 CDT 2005

Try sorting by "Sent" in Entourage's sent items.

Thanks,
Richard


On 10/19/05 5:16 AM, in article
1129724181.866250.264110@z14g2000cwz.googlegroups.com, "nateandkaren"
<nateandkaren@comcast.net> wrote:

> I have a G5 with 10.4.1 and Entourage 2004 (SP2) and a PC with XP Pro
> (SP1) and Outlook 2003 (SP2). Both in a corporate environment,
> connected to Exchange 2003. What's strange is, when I send mail (from
> either computer), the sent items folder on Entourage only reflects mail
> sent from Outlook. If I want to look at mail I sent from Entourage I
> have to look at the Sent Items folder on Outlook. Unless I empty cache
> from the Sent Items folder in Entourage - then it will update with
> every sent item that's on the Exchange server (this is obviously time
> consuming and I have to do it every time I want to update the Sent
> Items). This problem does not exist in Outlook. Outlook has every
> message I've ever sent from my Exchange mailbox. The same Exchange
> account is being used on both computers. This problem existed before
> upgrading to SP2 in Entourage but I don't think it existed before our
> Exchange admin upgraded to Exchange 2003.
>
> Could this be because of the Exchange upgrade? Any help is appreciated.
>

nateandkaren
Wed Oct 19 14:17:27 CDT 2005

It's already being sorted that way. I resorted it and that didn't make
a difference.

William
Wed Oct 19 20:19:39 CDT 2005

In article <1129749447.853907.137090@g14g2000cwa.googlegroups.com>,
"nateandkaren" <nateandkaren@comcast.net> wrote:

> It's already being sorted that way. I resorted it and that didn't make
> a difference.

I have this same issue and have localized it to our own Exchange server.
The same version of Entourage does work with two other Exchange servers
as expected. Also, another user in my organization where the Sent Items
aren't getting synchronized has the same issue.

Slightly different from your situation is that when I connect to the
internal server from within the network, things sync. My syncs do not
occur when connecting via the OWA address.

Haven't had a chance to speak with my Exchange admin about this but I
suggest you contact yours.

Hope this helps! bill
--
William M. Smith
(Microsoft Interop MVP)