Send Recieve Issues

Hello,
I just switched some users over to IMAP from POP and there getting an
error when hitting send and recieve. No issues when Entourage just
checks ever 5-10min. It comes up saying something to the effect, you
can not send email with an email address that is on the email server
just not located anywhere in Entourage. There is no error # just
text, does anyone have any ideas?

Diane
Wed Jun 13 16:41:21 CDT 2007

On 6/13/07 2:22 PM, in article
1181769739.694304.158960@o11g2000prd.googlegroups.com,
"rossk@rkrconsulting.com" <rossk@rkrconsulting.com> wrote:

> I just switched some users over to IMAP from POP and there getting an
> error when hitting send and recieve. No issues when Entourage just
> checks ever 5-10min. It comes up saying something to the effect, you
> can not send email with an email address that is on the email server
> just not located anywhere in Entourage. There is no error # just
> text, does anyone have any ideas?

All Entourage generated errors get a descriptive text as well as the error
number. However, if you get an error number without descriptive text, it's
coming either from a mail server or the Operating System or some other
application not from Entourage.

You could use tcpflow to monitor traffic.

See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

Jolly
Wed Jun 13 21:08:33 CDT 2007

On 2007-06-13 16:22:19 -0500, "rossk@rkrconsulting.com"
<rossk@rkrconsulting.com> said:

> Hello,
> I just switched some users over to IMAP from POP and there getting an
> error when hitting send and recieve. No issues when Entourage just
> checks ever 5-10min. It comes up saying something to the effect, you
> can not send email with an email address that is on the email server
> just not located anywhere in Entourage. There is no error # just
> text, does anyone have any ideas?

Can you give us the *exact* error message?

--
JR

rossk
Wed Jun 13 23:33:45 CDT 2007

Ok so the error is -17092 and its not listed on here:
http://www.entourage.mvps.org/error/page.html

The text is:
5.1.1 Mailbox <username@mailserver.com> does not exist.

Note 5.1.1 is a generic error right? Next the user name in the < > is
not the user at the computer, its another user on the network, but
that user listed does exist and has access

Explanantion: Cannot send mail. The SMTP server does not recognize
any of the authentication methods supported by Entourage. Try changing
the SMTP auth. options in account settings or contact your network
administrator
Account name:


Any ideas?

Diane
Thu Jun 14 17:37:41 CDT 2007

On 6/13/07 9:33 PM, in article
1181795625.786237.15700@j4g2000prf.googlegroups.com,
"rossk@rkrconsulting.com" <rossk@rkrconsulting.com> wrote:

> Ok so the error is -17092 and its not listed on here:
> http://www.entourage.mvps.org/error/page.html
>
> The text is:
> 5.1.1 Mailbox <username@mailserver.com> does not exist.
>
> Note 5.1.1 is a generic error right? Next the user name in the < > is
> not the user at the computer, its another user on the network, but
> that user listed does exist and has access
>
> Explanantion: Cannot send mail. The SMTP server does not recognize
> any of the authentication methods supported by Entourage. Try changing
> the SMTP auth. options in account settings or contact your network
> administrator
> Account name:
>
>
> Any ideas?

I'm confused. It sounds like you are trying to send an email for someone on
your network. You cannot send email for another person.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

rossk
Fri Jun 15 02:17:13 CDT 2007

I know, but how is it grabbing a name like that? Its not just one
computer its random computers. Also only when they hit send a receive
button. The time feature of every 10 min no issues.

Diane
Fri Jun 15 16:24:52 CDT 2007

On 6/15/07 12:17 AM, in article
1181891833.495044.173970@n2g2000hse.googlegroups.com,
"rossk@rkrconsulting.com" <rossk@rkrconsulting.com> wrote:

> I know, but how is it grabbing a name like that? Its not just one
> computer its random computers. Also only when they hit send a receive
> button. The time feature of every 10 min no issues.

This sounds like a server issue.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>

rossk
Tue Jun 19 07:19:31 CDT 2007

server issues? How can that be?

Jolly
Tue Jun 19 09:26:00 CDT 2007

On 2007-06-15 02:17:13 -0500, "rossk@rkrconsulting.com"
<rossk@rkrconsulting.com> said:

> I know, but how is it grabbing a name like that? Its not just one
> computer its random computers. Also only when they hit send a receive
> button. The time feature of every 10 min no issues.

If these are POP accounts, Entourage is getting the name from somewhere
on that computer. Have you noticed a pattern to the names? Is it always
the same name for each computer? Are the names the same across
computers? Does the domain portion of the address ever change?

--
JR

William
Tue Jun 19 21:35:56 CDT 2007

In article <1182255571.419056.204030@n2g2000hse.googlegroups.com>,
"rossk@rkrconsulting.com" <rossk@rkrconsulting.com> wrote:

> server issues? How can that be?


This is such a bizarre problem that I wouldn't rule out server issues
without more information. JR's asked a few good ones. Let's start with
those.

Also, is this an internal IMAP server that you control or is it hosted
by an outside service provider?

bill
--
William M. Smith
(Microsoft Interop MVP - Mac/Windows)