Screwy Quotation Marks

How come whenever I send an email to someone that has quotation marks in it,
and they return the email with their response, my quotation marks have
turned into garble characters? I assume they at least see them normally
before replying, because I never hear anything.

Martha

--
iMac 500 SE, OS X 10.1.5, Office X, 384 RAM

Keith
Sat Aug 30 23:37:13 CDT 2003

On 08-30-2003 9:50 PM, in article BB76B087.14EAD%mhbowes@comcast.net,
"Martha Bowes" <mhbowes@comcast.net> wrote:

> How come whenever I send an email to someone that has quotation marks in it,
> and they return the email with their response, my quotation marks have
> turned into garble characters? I assume they at least see them normally
> before replying, because I never hear anything.

It will often happen when the person on the other end is using a PeeCee. The
PeeCee email programs (notably Outlook Express) SAY they are using 7-bit
ASCII (or neglect to say at all in the headers which means 7-bit ASCII) when
they are actually using 8-bit Windows character set.

I have not found that Mac email programs have this problem.

Keith Esau
kaesau@sbcglobal.net

Mickey
Sun Aug 31 09:38:43 CDT 2003

On 8/30/03 11:37 PM, in article BB76E5A9.ABA9%kaesau@sbcglobal.net, "Keith
Esau" <kaesau@sbcglobal.net> wrote:

> On 08-30-2003 9:50 PM, in article BB76B087.14EAD%mhbowes@comcast.net,
> "Martha Bowes" <mhbowes@comcast.net> wrote:
>
>> How come whenever I send an email to someone that has quotation marks in it,
>> and they return the email with their response, my quotation marks have
>> turned into garble characters? I assume they at least see them normally
>> before replying, because I never hear anything.
>
> It will often happen when the person on the other end is using a PeeCee. The
> PeeCee email programs (notably Outlook Express) SAY they are using 7-bit
> ASCII (or neglect to say at all in the headers which means 7-bit ASCII) when
> they are actually using 8-bit Windows character set.
>
> I have not found that Mac email programs have this problem.

Keith's right, and your assumption that they appear correctly to the
recipient is correct. The problem has to do with the way that Outlook
Express for Windows (and possibly other mail clients) interprets and sends
out messages. An explanation and a way to deal with the problem can be
found in FAQ article #175 on The Entourage Help Page:
<http://www.entourage.mvps.org/faq/faqs.html#Anchor-175>

You can help to avoid this problem by not sending any non-standard quotation
marks in messages. Go to Tools -> AutoCorrect, click the "AutoFormat" tab,
and under "Replace as you type", uncheck "Straight quotes with smart
quotes", and click OK.

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

Diane
Sun Aug 31 12:15:34 CDT 2003

On 8/30/03 9:37 PM, in article BB76E5A9.ABA9%kaesau@sbcglobal.net, "Keith
Esau" <kaesau@sbcglobal.net> wrote:

> On 08-30-2003 9:50 PM, in article BB76B087.14EAD%mhbowes@comcast.net,
> "Martha Bowes" <mhbowes@comcast.net> wrote:
>
>> How come whenever I send an email to someone that has quotation marks in it,
>> and they return the email with their response, my quotation marks have
>> turned into garble characters? I assume they at least see them normally
>> before replying, because I never hear anything.
>
> It will often happen when the person on the other end is using a PeeCee. The
> PeeCee email programs (notably Outlook Express) SAY they are using 7-bit
> ASCII (or neglect to say at all in the headers which means 7-bit ASCII) when
> they are actually using 8-bit Windows character set.

Check out Rules 10, 12 an 13: Make font larger for pc mail.

This Rule will also correct the display of certain characters like
apostrophe appears as comma, start quote appears as a double comma, end
quote appears as percent, hyphen appears as tilde.

Organize Your Mail
<http://www.entourage.mvps.org/rules/rules.html#anchor-rule10>

--
Diane Ross
MVP Entourage (MVPs are volunteers)
Entourage Help Page
<http://www.entourage.mvps.org/>