Receive, but can't send email

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: pop

Usually I can figure out these error messages through google, etc., but I'm not getting anywhere with this one.

I can receive, but can't send, emails. Get Error: 5530. Also says "5.7.0 Authentication required" and the error say "The SMTP server for "name" does not recognize any of the authentication methods supported by Entourage. To send mail, try disabling SMTP authentication in the account settings or talk to your administrator."

Nothing has changed in my system, but suddenly can't send. Account details match my wife's computer and she CAN send/receive. I've toggled the authentication (with restarts) to try to reset. Restarted Entourage and the computer many times, etc.

Where I think the problem might be is that the last email I sent was photos sent from email button in iPhoto. I've poked around in the menus but can't find what that action might have tripped.

Also, get the same kind of message now from my .mac account.

Any thoughts to cure this are much appreciated.

Thanks

JayMoe
Thu May 01 10:08:33 CDT 2008

Adding to the above, I've deleted the account and created it again with no luck. I have created the account on my wife's computer and am able to send emails from that account.

So it can't be my administrator, and I'm guessing it can't be the account. Something else in the computer, but what?

Cheers

Kdunnett
Thu May 01 12:07:40 CDT 2008

On May 1, 6:31=A0am, Jay...@officeformac.com wrote:
> Version: v.X
> Operating System: Mac OS X 10.4 (Tiger)
> Processor: Power PC
> Email Client: pop
>
> Usually I can figure out theseerrormessages through google, etc., but I'm =
not getting anywhere with this one.
>
> I can receive, but can't send, emails. GetError: 5530. Also says "5.7.0Aut=
henticationrequired" and theerrorsay "The SMTP server for "name" does not re=
cognize any of theauthenticationmethods supported by Entourage. To send mail=
, try disabling SMTPauthenticationin the account settings or talk to your ad=
ministrator."
>
> Nothing has changed in my system, but suddenly can't send. Account details=
match my wife's computer and she CAN send/receive. I've toggled theauthenti=
cation(with restarts) to try to reset. Restarted Entourage and the computer =
many times, etc.
>
> Where I think the problem might be is that the last email I sent was photo=
s sent from email button in iPhoto. I've poked around in the menus but can't=
find what that action might have tripped.
>
> Also, get the same kind of message now from my .mac account.
>
> Any thoughts to cure this are much appreciated.
>
> Thanks

No answers, but I have the same problem. Entourage will work for
awhile and then just stop with no changes to my system (that I am
aware of) This happened with both 2004 0and now my 2008 professional
version.

Kellie

Diane
Thu May 01 16:39:28 CDT 2008

"JayMoe@officeformac.com" wrote:

> I can receive, but can't send, emails. Get Error: 5530. Also says "5.7.0
> Authentication required" and the error say "The SMTP server for "name" does
> not recognize any of the authentication methods supported by Entourage. To
> send mail, try disabling SMTP authentication in the account settings or talk
> to your administrator."

First Test your keychain for corruption. (see below)

Create a new Identity in Entourage. Enter your account info there. Set to
leave on server for testing. If it works, then you know it's your database.
If it doesn't work, create a new User in System Preferences and test in a
new Identity there. If it works there, then you know the problem is in your
User's folder.

Send & Receive Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

Keychain First Aid:

Run Keychain Access found in /Applications/Utilities/Keychain Access.

Go to the Keychain Access Menu and drag down to Keychain First Aid.
Enter your login password, click 'Verify' and 'Start'.

You will probably get some items colored red. Click 'Repair' and 'Start'. If
some items are still red, 'Repair' again.

Test to see if the problem is fixed. If not...

1. Go to the system keychain and delete the entry for that account.

2. Go to Entourage, select 'accounts' from the Tools menu, choose the
account that was giving you trouble and click on Edit. Select the 'account
settings' tab.

3. Delete the password from the password box in the POP settings (leaving
the box empty).

4. Close the account window.

5. Re-open the account window and enter your proper password, check the
'save in keychain' check box and close the window again.

--
Diane

JayMoe
Fri May 02 08:35:15 CDT 2008

Thanks Diane. Still no luck, however.

Got the keychain cleaned up. Have tried new identities in Entourage and in the system with different information and the same information and still won't send. I've poured over and tried your suggestions several times and think I'm following your instructions properly. Soooo.....

Other thoughts? Can it be hardware?

Computer: Latin for love/hate

Cheers

JayMoe
Fri May 02 08:39:29 CDT 2008

>
> No answers, but I have the same problem. Entourage will work for
> awhile and then just stop with no changes to my system (that I am
> aware of) This happened with both 2004 0and now my 2008 professional
> version.
>
> Kellie
>
I've had the same problem. I always thought it was AT&T doing something to the lines outside or to their system. But now you've got me wondering???

Diane
Fri May 02 18:51:37 CDT 2008

"JayMoe@officeformac.com" wrote:

> Got the keychain cleaned up. Have tried new identities in Entourage and in the
> system with different information and the same information and still won't
> send. I've poured over and tried your suggestions several times and think I'm
> following your instructions properly. Soooo.....

Did you try creating a new User in System Preferences? Is this what you mean
by "in the system?"

Watching the traffic between Entourage and your server might give you some
clues.

Test your network with tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Another application I ran into recently that does the same thing but has a
different interface.

EavesDrop....Let it capture some stuff then double-click any of the lines of
text in the main window to see more detail.

<http://www.baurhome.net/software/eavesdrop/index.html>

--
Diane

William
Sun May 04 12:07:49 CDT 2008

JayMoe@officeformac.com wrote:

> Adding to the above, I've deleted the account and created it again
> with no luck. I have created the account on my wife's computer and am
> able to send emails from that account.

Can you clarify that your wife's computer is also a Mac running Office
X? You're not trying to use Hotmail, are you?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

John
Mon May 05 21:10:56 CDT 2008

Here's the latest. TCP Flow gave me problems in downloading, so I haven't been able to try that yet.

I do have some new information. It turns out that SBC Global/AT&T have changed servers and security, and apparently many Mac and Entourage users are experiencing problems with this. Problems described exactly as the problems I was having, such as periods of times when emails wouldn't send and building up to a point where they won't send at all. Supposedly you have to update settings and such, but I just spent two hours on a chat line with a very helpful person from AT&T, but ultimately we couldn't cure my particular problem. Now I have to call them and try.

Also, yes, my wife's computer is a Mac running on Office X. Not using Hotmail. The person from AT&T said her system would eventually quit sending emails as well and so I need to update her settings too. First things first, I want to get mine to send.

I'm open to other suggestions in the mean time.

Thanks.

Diane
Mon May 05 21:27:49 CDT 2008

"John Morrison" wrote:

> I do have some new information. It turns out that SBC Global/AT&T have changed
> servers and security, and apparently many Mac and Entourage users are
> experiencing problems with this. Problems described exactly as the problems I
> was having, such as periods of times when emails wouldn't send and building up
> to a point where they won't send at all. Supposedly you have to update
> settings and such, but I just spent two hours on a chat line with a very
> helpful person from AT&T, but ultimately we couldn't cure my particular
> problem. Now I have to call them and try.

Just read about this on Macworld Weekly newsletter: A Yahoo Mail Bug

* If your POP server and SMTP server names include ³sbcglobal,² substitute
³att² instead. For example, change smtp.sbcglobal.yahoo.com to
smtp.att.yahoo.com. But don¹t change the ³sbcglobal² term in your e-mail
address (such as steve@sbcglobal.net)?that remains the same.

* Enable SSL for your POP server and select to override the default POP
port with port 995.

* Enable SSL for your SMTP server and select to override the default SMTP
port with port 465.

Read full story here:

<http://www.macworld.com/article/133275/2008/05/0502bugsnfixes.html>

One of their suggestions was to get a Gmail account.

--
Diane

aRKay
Tue May 06 06:28:55 CDT 2008

In article <ee9a40c.7@webcrossing.caR9absDaxw>,
"John Morrison" <john@mi-stories.com> wrote:

> Here's the latest. TCP Flow gave me problems in downloading, so I haven't
> been able to try that yet.
>
> I do have some new information. It turns out that SBC Global/AT&T have
> changed servers and security, and apparently many Mac and Entourage users are
> experiencing problems with this. Problems described exactly as the problems I
> was having, such as periods of times when emails wouldn't send and building
> up to a point where they won't send at all. Supposedly you have to update
> settings and such, but I just spent two hours on a chat line with a very
> helpful person from AT&T, but ultimately we couldn't cure my particular
> problem. Now I have to call them and try.
>
> Also, yes, my wife's computer is a Mac running on Office X. Not using
> Hotmail. The person from AT&T said her system would eventually quit sending
> emails as well and so I need to update her settings too. First things first,
> I want to get mine to send.
>
> I'm open to other suggestions in the mean time.
>
> Thanks.

John,

I was having the same issue a few weeks ago and fixed it by following
the link in the error message. If you can't find the link, go to the
ATT/Yahoo web mail page and click on the options and there is an item on
how to verify other email addresses. I think this may help.

aRKay

jesse111
Sat May 10 22:12:00 CDT 2008

JayMoe or anybody else. Did you every find a fix for this issue?

After installing Entourage (using bellsouth.net) I was able to send email
about 8 times then it just quit. Can't send anymore. Tried everything on this
post and nothing works.

This is frustrating.

"JayMoe@officeformac.com" wrote:

> Version: v.X
> Operating System: Mac OS X 10.4 (Tiger)
> Processor: Power PC
> Email Client: pop
>
> Usually I can figure out these error messages through google, etc., but I'm not getting anywhere with this one.
>
> I can receive, but can't send, emails. Get Error: 5530. Also says "5.7.0 Authentication required" and the error say "The SMTP server for "name" does not recognize any of the authentication methods supported by Entourage. To send mail, try disabling SMTP authentication in the account settings or talk to your administrator."
>
> Nothing has changed in my system, but suddenly can't send. Account details match my wife's computer and she CAN send/receive. I've toggled the authentication (with restarts) to try to reset. Restarted Entourage and the computer many times, etc.
>
> Where I think the problem might be is that the last email I sent was photos sent from email button in iPhoto. I've poked around in the menus but can't find what that action might have tripped.
>
> Also, get the same kind of message now from my .mac account.
>
> Any thoughts to cure this are much appreciated.
>
> Thanks
>

jesse111
Sat May 10 22:17:00 CDT 2008

I forgot to mention that I don't get any error messages. Email appears to
send fine, even goes in the Sent box as if it has gone out. But it never
actually does.

Jolly
Sat May 10 22:34:06 CDT 2008

In article <C5FFA2AF-4ECD-4982-A8DE-A50E5677D620@microsoft.com>,
jesse111 <jesse111@discussions.microsoft.com> wrote:

> I forgot to mention that I don't get any error messages. Email appears to
> send fine, even goes in the Sent box as if it has gone out. But it never
> actually does.

What are you doing to determine whether or not the email is actually
sent?

--
Please send all responses to the relevant news group. E-mail sent to
this address may be devoured by my very hungry SPAM filter. I do not
read posts from Google Groups. Use a real news reader if you want me to
see your posts.

JR

jesse111
Sat May 10 22:55:00 CDT 2008

I am forwarding it to myself and my wife's email. Once out of every 20 or 30
times I try it will I will receive what I have sent myself or my wife. But
every time I send, it makes the sound like it is sending out and goes in to
my Sent box like its gone out.

"Jolly Roger" wrote:

> In article <C5FFA2AF-4ECD-4982-A8DE-A50E5677D620@microsoft.com>,
> jesse111 <jesse111@discussions.microsoft.com> wrote:
>
> > I forgot to mention that I don't get any error messages. Email appears to
> > send fine, even goes in the Sent box as if it has gone out. But it never
> > actually does.
>
> What are you doing to determine whether or not the email is actually
> sent?
>
> --
> Please send all responses to the relevant news group. E-mail sent to
> this address may be devoured by my very hungry SPAM filter. I do not
> read posts from Google Groups. Use a real news reader if you want me to
> see your posts.
>
> JR
>

Diane
Sun May 11 17:52:21 CDT 2008

"jesse111" wrote:

> I am forwarding it to myself and my wife's email. Once out of every 20 or 30
> times I try it will I will receive what I have sent myself or my wife. But
> every time I send, it makes the sound like it is sending out and goes in to
> my Sent box like its gone out.

Some accounts are funny about how they manage mail sent by you to yourself.
Gmail and Comcast both mess up messages I send to lists. I never see the
mail that I sent. It's still on the server, but they do not forward it on to
me.

You can watch Entourage sending your email using tcpflow. I would also check
your account via your browser to see if you can find your own mail.

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Another application I ran into recently that does the same thing but has a
different interface.

EavesDrop....Let it capture some stuff then double-click any of the lines of
text in the main window to see more detail.

<http://www.baurhome.net/software/eavesdrop/index.html>
======================

In addition....have you checked your Junk Mail folder? Entourage will
consider mail sent by you to be junk unless you create a rule.

This catches the real spam where it appears the mail is from you and not
mail you send yourself. I like the first example. I haven't met a spammer
yet that uses Entourage for a sending client.

Junk Mail where "From is Me"

<http://www.entourage.mvps.org/rules/example/rule012.html>

--
Diane

JayMoe
Mon May 19 17:01:15 CDT 2008

Today, finally, got the whole problem fixed. Gave up on it for a while and went to gmail just because I was too busy to spend time on it.

In a nutshell it turned out to be the problem with AT&T upgrading and I had to upgrade and change smtp addresses, passwords, etc. Apparently the first time we didn't change the passwords on the modem and airport and that's why we were never successful. The airport gave us the most problems for some reason.

At any rate, finally got. A huge thanks to all who had suggestions. I wish I had suggestions for the other problems brought up.

Cheers

Diane
Mon May 19 17:20:47 CDT 2008

"JayMoe@officeformac.com" wrote:

> At any rate, finally got. A huge thanks to all who had suggestions. I wish I
> had suggestions for the other problems brought up.

You need to address each problem in separate threads. Without going back and
researching what your problems where I have no clue what you are referring
to.

Not everyone is using the forums where you see all previous messages.

--
Diane

JayMoe
Mon May 19 17:43:48 CDT 2008

In my case it turned out that AT&T upgraded their security systems and it required upgrades to my system. I've had quirky problems all along, but not sure if they're AT&T or not. I've had airport problems plus other things, and so can't definitively say it's AT&T.

I've got it fixed now and it'll be interesting to see how long it goes trouble free.

> >
> > No answers, but I have the same problem. Entourage will work for
> > awhile and then just stop with no changes to my system (that I am
> > aware of) This happened with both 2004 0and now my 2008 professional
> > version.
> >
> > Kellie
> >
> I've had the same problem. I always thought it was AT&T doing something to the lines outside or to their system. But now you've got me wondering???

JayMoe
Mon May 19 17:48:02 CDT 2008

Thanks. It turned out the problem was there, but for some reason not an easy fix at first. I think we failed to change passwords in the airport and the modem.

> In article ,
> "John Morrison" wrote:
>
> > Here's the latest. TCP Flow gave me problems in downloading, so I haven't
> > been able to try that yet.
> >
> > I do have some new information. It turns out that SBC Global/AT&T have
> > changed servers and security, and apparently many Mac and Entourage users are
> > experiencing problems with this. Problems described exactly as the problems I
> > was having, such as periods of times when emails wouldn't send and building
> > up to a point where they won't send at all. Supposedly you have to update
> > settings and such, but I just spent two hours on a chat line with a very
> > helpful person from AT&T, but ultimately we couldn't cure my particular
> > problem. Now I have to call them and try.
> >
> > Also, yes, my wife's computer is a Mac running on Office X. Not using
> > Hotmail. The person from AT&T said her system would eventually quit sending
> > emails as well and so I need to update her settings too. First things first,
> > I want to get mine to send.
> >
> > I'm open to other suggestions in the mean time.
> >
> > Thanks.
>
> John,
>
> I was having the same issue a few weeks ago and fixed it by following
> the link in the error message. If you can't find the link, go to the
> ATT/Yahoo web mail page and click on the options and there is an item on
> how to verify other email addresses. I think this may help.
>
> aRKay
>

jesse111
Wed May 21 12:01:06 CDT 2008

Thanks Diane and I'll offer more info.

I also send the email to my wifes address with the same issue of sometimes
sending but most of the time not. So sending it do myself evidently is not
creating the problem. Nothing coming in as Junk either.

I guess I'll have to try tcpflow but it will be a new venture for me. Your
directions look very good so I'll give it a try.

However, I've read where a few others reference issues with ATT/Bellsouth as
the source problem and talk about making changes in the settings. But that
would not seem to be a fix for me since the email does in fact go sometimes?

I really like Entourage and I'm suprised either Mac, MS or Bellsouth haven't
offered a positive fix for this.

Jolly
Wed May 21 13:13:07 CDT 2008

In article <C2ED80B8-3653-4E8C-9F0B-F050C070C2DA@microsoft.com>,
jesse111 <jesse111@discussions.microsoft.com> wrote:

> Thanks Diane and I'll offer more info.
>
> I also send the email to my wifes address with the same issue of sometimes
> sending but most of the time not. So sending it do myself evidently is not
> creating the problem. Nothing coming in as Junk either.
>
> I guess I'll have to try tcpflow but it will be a new venture for me. Your
> directions look very good so I'll give it a try.
>
> However, I've read where a few others reference issues with ATT/Bellsouth as
> the source problem and talk about making changes in the settings. But that
> would not seem to be a fix for me since the email does in fact go sometimes?
>
> I really like Entourage and I'm suprised either Mac, MS or Bellsouth haven't
> offered a positive fix for this.

It kind of sounds like an intermittent server issue. If so, nothing
Microsoft can do to Entourage can fix that problem, since Microsoft
can't control what BellSouth does with their own servers.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

jesse111
Wed May 21 13:29:01 CDT 2008



"Jolly Roger" wrote:

> In article <C2ED80B8-3653-4E8C-9F0B-F050C070C2DA@microsoft.com>,
> jesse111 <jesse111@discussions.microsoft.com> wrote:
>
> > Thanks Diane and I'll offer more info.
> >
> > I also send the email to my wifes address with the same issue of sometimes
> > sending but most of the time not. So sending it do myself evidently is not
> > creating the problem. Nothing coming in as Junk either.
> >
> > I guess I'll have to try tcpflow but it will be a new venture for me. Your
> > directions look very good so I'll give it a try.
> >
> > However, I've read where a few others reference issues with ATT/Bellsouth as
> > the source problem and talk about making changes in the settings. But that
> > would not seem to be a fix for me since the email does in fact go sometimes?
> >
> > I really like Entourage and I'm suprised either Mac, MS or Bellsouth haven't
> > offered a positive fix for this.
>
> It kind of sounds like an intermittent server issue. If so, nothing
> Microsoft can do to Entourage can fix that problem, since Microsoft
> can't control what BellSouth does with their own servers.
>
> --
> Note: Please send all responses to the relevant news group. If you
> must contact me through e-mail, let me know when you send email to
> this address so that your email doesn't get eaten by my SPAM filter.
>
> JR


I've thought about that and the frustrating thing is, as soon as you mention
Entourage to Bellsouth they instantly use the excuse that they don't trouble
shoot 3rd party software. Even though I've tried to tell them exactly what
you've suggested.

However, I must admit that I don't have and have never had any issue like
this with Mac Mail or Outlook in XP.

Definitely frustrating.

Jolly
Wed May 21 13:57:32 CDT 2008

In article <7F8DF373-D50E-4E41-B3DC-22202443792B@microsoft.com>,
jesse111 <jesse111@discussions.microsoft.com> wrote:

> "Jolly Roger" wrote:
>
> > In article <C2ED80B8-3653-4E8C-9F0B-F050C070C2DA@microsoft.com>,
> > jesse111 <jesse111@discussions.microsoft.com> wrote:
> >
> > > Thanks Diane and I'll offer more info.
> > >
> > > I also send the email to my wifes address with the same issue of
> > > sometimes
> > > sending but most of the time not. So sending it do myself evidently is
> > > not
> > > creating the problem. Nothing coming in as Junk either.
> > >
> > > I guess I'll have to try tcpflow but it will be a new venture for me.
> > > Your
> > > directions look very good so I'll give it a try.
> > >
> > > However, I've read where a few others reference issues with ATT/Bellsouth
> > > as
> > > the source problem and talk about making changes in the settings. But
> > > that
> > > would not seem to be a fix for me since the email does in fact go
> > > sometimes?
> > >
> > > I really like Entourage and I'm suprised either Mac, MS or Bellsouth
> > > haven't
> > > offered a positive fix for this.
> >
> > It kind of sounds like an intermittent server issue. If so, nothing
> > Microsoft can do to Entourage can fix that problem, since Microsoft
> > can't control what BellSouth does with their own servers.
>
> I've thought about that and the frustrating thing is, as soon as you mention
> Entourage to Bellsouth they instantly use the excuse that they don't trouble
> shoot 3rd party software. Even though I've tried to tell them exactly what
> you've suggested.

That's because you are talking to brain dead support people.

The best way to figure out what's actually going on behind the scenes is
to use tcpflow to sniff the connection between Entourage and the email
server. Once you have that logged, it's just a matter of reading the log
to figure out what's up.

> However, I must admit that I don't have and have never had any issue like
> this with Mac Mail or Outlook in XP.

But that doesn't mean the problem has anything to do with your Mac.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Diane
Wed May 21 16:00:15 CDT 2008

"jesse111" wrote:

> I've thought about that and the frustrating thing is, as soon as you mention
> Entourage to Bellsouth they instantly use the excuse that they don't trouble
> shoot 3rd party software

Don't tell them you are using Entourage. :-) If you have another choice for
your ISP, I would switch.

--
Diane

jesse111
Wed May 21 21:44:39 CDT 2008

Well, I intalled tcpflow and tried your command in terminal to test an email
but terminal kept coming back with this msg;

Unhandled transform (1) for ioctl group = 66 (B), number = 121, length = 12
Illegal instruction

What am I doing wrong?

jesse111
Wed May 21 21:48:56 CDT 2008


No other choice for an ISP. Believe me, I'd be gone if there were. Here's
another interesting thing. The same issue happens on my Mac loptop. I suppose
that might suggest a problem with Entourage sending through the Bellsouth
server. But I gotta tell ya, it just seems hard to believe that an email
program has an intermittent problem with an ISP server. Very weird to me.

Diane
Wed May 21 22:33:05 CDT 2008

"jesse111" wrote:

> What am I doing wrong?

Just paste in this info:

sudo /usr/local/bin/tcpflow -i en0 -c

One thought that you might consider. Set up a Gmail account. You can forward
your BellSouth account to Gmail and download from Gmail. Gmail has great
spam filters.

--
Diane

jesse111
Thu May 22 07:43:03 CDT 2008



"Diane Ross" wrote:

> "jesse111" wrote:
>
> > What am I doing wrong?
>
> Just paste in this info:
>
> sudo /usr/local/bin/tcpflow -i en0 -c

> --
> Diane
>

Yep, tried that and still get the same Illegal instructions error.

Jolly
Thu May 22 16:22:54 CDT 2008

In article <A05E4930-37D1-4B75-AA39-C69B682BE12F@microsoft.com>,
jesse111 <jesse111@discussions.microsoft.com> wrote:

> "Diane Ross" wrote:
>
> > "jesse111" wrote:
> >
> > > What am I doing wrong?
> >
> > Just paste in this info:
> >
> > sudo /usr/local/bin/tcpflow -i en0 -c
> >
>
> Yep, tried that and still get the same Illegal instructions error.

It's possible you downloaded installed a pre-compiled binary version of
tcpflow compiled for an architecture that doesn't match your computer's
architecture (PowerPC vs. Intel/x86, for example).

--
Please send all responses to the relevant news group. E-mail sent to
this address may be devoured by my very hungry SPAM filter. I do not
read posts from Google Groups. Use a real news reader if you want me to
see your posts.

JR

jesse111
Fri May 23 07:49:00 CDT 2008



"JayMoe@officeformac.com" wrote:

You mentioned in your post that you had to â??upgrade and change smtp
addresses, passwords, etc.â??

Can you tell me what smtp address you are using (Iâ??m at 25) and the other
â??upgradeâ?? you made?

Most of the time Entourage wonâ??t send my email but sometimes it does and
itâ??s driving me nuts.

JayMoe
Fri May 23 08:41:33 CDT 2008

I was on the phone with the help desk at AT&T and we tried a lot of things before we found the right formula. The smtp ultimately ended up being mail.sbcglobal.net - it seemed like it was her last resort address.

With the upgrade, they wanted everything in the advanced settings to be clicked and I believe it was using port 465. With this final address, everything was unclicked and we were back to port 25.

We were on the phone for quite a while and literally went through each piece of equipment (modem, airport, and then the Entourage settings) one at a time to get settings straight. I don't think I could have fixed it without the phone call, unfortunately. And that's because I think settings had to be adjusted on their end as well. So from my perspective, it's worth the call.
>
> "JayMoe@officeformac.com" wrote:
>
> You mentioned in your post that you had to "upgrade and change smtp
> addresses, passwords, etc."
>
> Can you tell me what smtp address you are using (I?m at 25) and the other
> ?upgrade? you made?
>
> Most of the time Entourage won?t send my email but sometimes it does and
> it?s driving me nuts.
>

Kim
Sun Jul 06 16:28:00 CDT 2008

I am with Comcast and using Windows Mail. I am able to receive, but cann't
send. Anyone out there have an answer to my problem?
--
Kim


"jesse111" wrote:

> I am forwarding it to myself and my wife's email. Once out of every 20 or 30
> times I try it will I will receive what I have sent myself or my wife. But
> every time I send, it makes the sound like it is sending out and goes in to
> my Sent box like its gone out.
>
> "Jolly Roger" wrote:
>
> > In article <C5FFA2AF-4ECD-4982-A8DE-A50E5677D620@microsoft.com>,
> > jesse111 <jesse111@discussions.microsoft.com> wrote:
> >
> > > I forgot to mention that I don't get any error messages. Email appears to
> > > send fine, even goes in the Sent box as if it has gone out. But it never
> > > actually does.
> >
> > What are you doing to determine whether or not the email is actually
> > sent?
> >
> > --
> > Please send all responses to the relevant news group. E-mail sent to
> > this address may be devoured by my very hungry SPAM filter. I do not
> > read posts from Google Groups. Use a real news reader if you want me to
> > see your posts.
> >
> > JR
> >

Diane
Sun Jul 06 16:38:17 CDT 2008

This is a Mac forum, but these basics should apply.

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption. (don't know what this might be called in
Windows)

For a list of all PC groups see: Office Discussion Groups

<http://www.microsoft.com/office/community/en-us/FlyoutOverview.mspx>

--
Diane

"Kim" wrote:

> I am with Comcast and using Windows Mail. I am able to receive, but cann't
> send. Anyone out there have an answer to my problem?