Problem forwarding messages

I cannot forward messages for some reason. I have to paste text into new mail message and then it goes smooth as butter.
I have OS X 10.4 and am using satellite for ISP.

Thanks in advance for any help.
JT

William
Tue Mar 04 21:06:12 CST 2008

cellusprayer@officeformac.com wrote:

> I cannot forward messages for some reason. I have to paste text into
> new mail message and then it goes smooth as butter. I have OS X 10.4
> and am using satellite for ISP.

Hi JT!

You've told us you have a problem but you haven't told us what happens
when you try to forward a message. Can you elaborate a little?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

cellusprayer
Thu Mar 06 16:02:52 CST 2008

I get an error message that "the server is not responding" and has timed out. The message never leaves the outbox. Every time I paste the text into a new mail message it goes right out.

It does not seem to have anything to do with attachments. As I said I am using a satellite service which has absolutely horrible customer support and it may be an issue on their end, I just never noticed it when using Mac Mail but have noticed this issue with Entourage.

Thanks,
JT

Diane
Thu Mar 06 18:01:39 CST 2008

On 3/6/08 2:02 PM, in article ee8fc0c.1@webcrossing.caR9absDaxw,
"cellusprayer@officeformac.com" <cellusprayer@officeformac.com> wrote:

> I get an error message that "the server is not responding" and has timed out.
> The message never leaves the outbox. Every time I paste the text into a new
> mail message it goes right out.

Occasionally, I get a message that will not send. I copy/paste into a new
message and off it goes. This is pretty rare.
>
> It does not seem to have anything to do with attachments. As I said I am using
> a satellite service which has absolutely horrible customer support and it may
> be an issue on their end, I just never noticed it when using Mac Mail but have
> noticed this issue with Entourage.

I suspect it's your connection. Entourage seems to be more sensitive than
Mac Mail is from what you describe. You could monitor the traffic between
Entourage and your satellite provider to see what is failing. It would help
you decide if staying with Entourage is an option.

Test your network with tcpflow. See directions here:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Another application I ran into recently that does the same thing but has a
different interface.

EavesDrop....Let it capture some stuff then double-click any of the lines of
text in the main window to see more detail.

<http://www.baurhome.net/software/eavesdrop/index.html>

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>