Mail not coming to my sub folders

I have an "Inbox" folder and 2 subfolders listing my 2 email identities within Entourage version 12.0.0. Just installed Microsoft Office 2008 yesterday so settings changed apparently, and I'd like them back. I'd like all the email to one address to go to the appropriate sub folder identity. NOT the big Inbox. Can you suggest what to do? Thanks. I'm on a Mac OS 15.

Adam
Thu Jan 17 11:33:22 CST 2008

lindafine@ameritech.net wrote:
> I have an "Inbox" folder and 2 subfolders listing my 2 email identities
> within Entourage version 12.0.0. Just installed Microsoft Office 2008
> yesterday so settings changed apparently, and I'd like them back. I'd
> like all the email to one address to go to the appropriate sub folder
> identity. NOT the big Inbox. Can you suggest what to do? Thanks. I'm
> on a Mac OS 15.

Check your Rules and Mailing List Manager (Tools menu) to see if there is
something acting that shouldn't be, or not acting that should be.

For more specific help we'll need more details about your setup. What types
of accounts are these?

--
Adam Bailey | Chicago, Illinois
adamb@lull.org | Finger/Web for PGP & S/MIME
adamkb@aol.com | http://www.lull.org/adam/

PGB
Thu Jan 17 23:03:43 CST 2008

I, too, see this problem. I set up rules to route my incoming messages based on the email address found in the "TO" field. This was working in Entourage 2004. It has stopped working in Entourage 2008. <br><br>(One should note that old and new Entourages have problems applying your rules. Some work, some don't. The ones that don't work will work if you apply them manually with the Message &gt; Apply Rule command...but then only if you select a single message, not a collection of messages. I've found Rules to be buggy. Entourage can figure out the condition and apply the actions using the command on a single message, and sometimes it will do it when messages are received or sent...but not all the time.)

Andy_Ruff
Fri Jan 18 11:18:20 CST 2008

Per Walt Mossberg's Wall Street Journal review of Office for Mac 2008, you may need to open existing rules and press the "OK" button in order for them to work after upgrading. You should only need to do this once. <br><br>We're aware of this issue and plan on releasing a fix for it soon.

Douglas
Tue Jan 22 19:37:28 CST 2008

Hi,

Most likely you had a rule to move the mail to the proper folder (MENU:
Tools:Rules...). We have had reports of the rules not working after upgrade
and are looking into the issue.

A work around we did find, open up each rule for editing and then click OK
to save it. Then the rules should fire when new mail comes in. For mail
currently in your inbox folder, you can select these messages and then from
the Message menu, select Apply Rule and then All Rules to sort your current
list of messages.

Doug

Doug Strauss - dougstATmicrosoftDOTcom
Microsoft - Entourage test lead
Disclaimer: This mail is provided "AS IS" with no warranties, and confers
no rights.



On 1/17/08 9:33 AM, in article slrnfov4b3.rs.adamb@peregrinus.akb.lull.org,
"Adam Bailey" <adamb@lull.org> wrote:

> lindafine@ameritech.net wrote:
>> I have an "Inbox" folder and 2 subfolders listing my 2 email identities
>> within Entourage version 12.0.0. Just installed Microsoft Office 2008
>> yesterday so settings changed apparently, and I'd like them back. I'd
>> like all the email to one address to go to the appropriate sub folder
>> identity. NOT the big Inbox. Can you suggest what to do? Thanks. I'm
>> on a Mac OS 15.
>
> Check your Rules and Mailing List Manager (Tools menu) to see if there is
> something acting that shouldn't be, or not acting that should be.
>
> For more specific help we'll need more details about your setup. What types
> of accounts are these?

jdougr
Sun Feb 24 16:31:31 CST 2008

I have Enterourage 2004: Suddenly, (after I upgraded to Leopard), messages coming in to my account are going in to Junk mail. No matter how many times I say "not junk", it still occurs. Most are from friends I've been receiving mail from forever. I've even removed junk mail protection to see if it helps and it didn't. Any suggestions?
Thnx
Dougr

Jolly
Sun Feb 24 16:45:53 CST 2008

In article <ee88fb2.4@webcrossing.caR9absDaxw>, jdougr <> wrote:

> I have Enterourage 2004: Suddenly, (after I upgraded to Leopard), messages
> coming in to my account are going in to Junk mail. No matter how many times I
> say "not junk", it still occurs. Most are from friends I've been receiving
> mail from forever. I've even removed junk mail protection to see if it helps
> and it didn't. Any suggestions?
> Thnx
> Dougr

You probably have a rule, or mailing list manager task accidentally set
to move messages into that folder. Check every rule under Tools > Rules
and Tools > Mailing List Manager.

--
Note: Please send all responses to the relevant news group. If you
must contact me through e-mail, let me know when you send email to
this address so that your email doesn't get eaten by my SPAM filter.

JR

Diane
Sun Feb 24 20:01:47 CST 2008

On 2/24/08 2:31 PM, in article ee88fb2.4@webcrossing.caR9absDaxw, "jdougr"
<jdougr> wrote:

> I have Enterourage 2004: Suddenly, (after I upgraded to Leopard), messages
> coming in to my account are going in to Junk mail. No matter how many times I
> say "not junk", it still occurs. Most are from friends I've been receiving
> mail from forever. I've even removed junk mail protection to see if it helps
> and it didn't. Any suggestions?


You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>