Mail not being delivered to Entourage 2004 from Exchange 2000

Hi,

We use an Exchange 2000 server, and I have upgraded to Entourage 2004 from
Entourage X (which went very smoothly!). We also have some computers using
Outlook 2001 (on OS 9) and various Windows versions of Outlook.

The Entourage 2004 users in the office have noticed that they are not
getting mail delivered to them, even though it has been addressed to them.
When they open Outlook (Windows or 2001) the mail is sitting there in the
Inbox (or subfolder) but it does not appear in the corresponding folder in
Entourage 2004. As far as Entourage is concerned, this email does not
exist. Note: They only opened Outlook when they had found out that they had
not received the message. Other later messages had been delivered to them.

Resetting Synchronisation does not work.

Has anyone else come across this? Is there a way to force the Inbox or a
subfolder to be re-synchronised?
--
Regards
David

David
Thu Aug 05 20:30:01 CDT 2004

We're not having that problem, but I can confirm that what we have found is
that ANY message, even though it is from another Exchange Account, will not
be delivered to Entourage 2004, if it has a symbol in the title other than
@. This also occurs with emails from domains that are designated as safe in
the Junk Mail Filter, and people who are in Contacts. Surely they are
safe!!!

I've faxed Microsoft Support here in Australia (I refuse to give someone a
credit card to report a bug), and hope they pass it on to the Mac BU.

I've also logged it at the feedback page on the web site. If there are any
Mac BU lurkers, perhaps you can pick this up and run with it?

Thanks.
--
Regards
David


On 6/8/04 1:45 AM, in article
488CE68F-DC52-43C8-AD23-B22FDD9DA6E0@microsoft.com, "Eric"
<Eric@discussions.microsoft.com> wrote:

> I'm having a similar problem. Entourage v. X has no problem working with
> Exchange (our Exchange Server 2000 is beyond SP2) but Entourage 2004 has been
> giving me fits for a couple of days. It works flawlessly at home. But I had
> been using our OWA server using the http://outlook.xxx.edu (wame as accessing
> with the web browser) and it seemed to work. But I could not preview people's
> schedules like I can with Entourage v. X. No biggie.
>
> But three days ago, all of a sudden, when I change from the http: access to
> our DNS for our Exchange server it would not sync, or get emails at all.
> After days of trying to fix it, I turned off the proxy server in my Mac's (OS
> X 10.3.4) network settings. All of a suddent it started syncing folders and
> pulling down email. Turn on the proxy settings and it would stop working.
>
> So I can only conclude that for some reason, Entourage 2004 cann't get
> through our proxy server, even though it is set up properly and every other
> web application can work with it just fine.
>
> Any indicatin from Micrisoft what is going on here? Why can't Entourage 2004
> getting through our proxy server when Entrouage v. X can? I know that v. X
> has its own proxy settings and 2004 uses the computer's proxy settings. But
> it's not working!
>
> The MacBU needs to lay off Office 12 until we get better support for
> Exchange here. Throw all your engineers at it! Please! Our Macs and jobs
> depend on it working! I don't need voting. I don't need other esoteric stuff.
> (I absolutely love Projects though, and hate to go back to v. X and not have
> it).
>
> "David I Blaymires" wrote:
>
>> Hi,
>>
>> We use an Exchange 2000 server, and I have upgraded to Entourage 2004 from
>> Entourage X (which went very smoothly!). We also have some computers using
>> Outlook 2001 (on OS 9) and various Windows versions of Outlook.
>>
>> The Entourage 2004 users in the office have noticed that they are not
>> getting mail delivered to them, even though it has been addressed to them.
>> When they open Outlook (Windows or 2001) the mail is sitting there in the
>> Inbox (or subfolder) but it does not appear in the corresponding folder in
>> Entourage 2004. As far as Entourage is concerned, this email does not
>> exist. Note: They only opened Outlook when they had found out that they had
>> not received the message. Other later messages had been delivered to them.
>>
>> Resetting Synchronisation does not work.
>>
>> Has anyone else come across this? Is there a way to force the Inbox or a
>> subfolder to be re-synchronised?
>> --
>> Regards
>> David
>>
>>

Richard
Fri Aug 06 16:30:41 CDT 2004

Hi Eric - Does OWA work against this internal server with the same proxy
settings that fail in Entourage?

If you're interested, you might take a look at TCPFLOW and see if it reveals
anything.

http://www.entourage.mvps.org/troubleshoot/tcpflow.html

Thanks,
Richard

On 8/5/04 8:45 AM, "Eric" <Eric@discussions.microsoft.com> wrote:

> I'm having a similar problem. Entourage v. X has no problem working with
> Exchange (our Exchange Server 2000 is beyond SP2) but Entourage 2004 has been
> giving me fits for a couple of days. It works flawlessly at home. But I had
> been using our OWA server using the http://outlook.xxx.edu (wame as accessing
> with the web browser) and it seemed to work. But I could not preview people's
> schedules like I can with Entourage v. X. No biggie.
>
> But three days ago, all of a sudden, when I change from the http: access to
> our DNS for our Exchange server it would not sync, or get emails at all.
> After days of trying to fix it, I turned off the proxy server in my Mac's (OS
> X 10.3.4) network settings. All of a suddent it started syncing folders and
> pulling down email. Turn on the proxy settings and it would stop working.
>
> So I can only conclude that for some reason, Entourage 2004 cann't get
> through our proxy server, even though it is set up properly and every other
> web application can work with it just fine.
>
> Any indicatin from Micrisoft what is going on here? Why can't Entourage 2004
> getting through our proxy server when Entrouage v. X can? I know that v. X
> has its own proxy settings and 2004 uses the computer's proxy settings. But
> it's not working!
>
> The MacBU needs to lay off Office 12 until we get better support for
> Exchange here. Throw all your engineers at it! Please! Our Macs and jobs
> depend on it working! I don't need voting. I don't need other esoteric stuff.
> (I absolutely love Projects though, and hate to go back to v. X and not have
> it).
>
> "David I Blaymires" wrote:
>
>> Hi,
>>
>> We use an Exchange 2000 server, and I have upgraded to Entourage 2004 from
>> Entourage X (which went very smoothly!). We also have some computers using
>> Outlook 2001 (on OS 9) and various Windows versions of Outlook.
>>
>> The Entourage 2004 users in the office have noticed that they are not
>> getting mail delivered to them, even though it has been addressed to them.
>> When they open Outlook (Windows or 2001) the mail is sitting there in the
>> Inbox (or subfolder) but it does not appear in the corresponding folder in
>> Entourage 2004. As far as Entourage is concerned, this email does not
>> exist. Note: They only opened Outlook when they had found out that they had
>> not received the message. Other later messages had been delivered to them.
>>
>> Resetting Synchronisation does not work.
>>
>> Has anyone else come across this? Is there a way to force the Inbox or a
>> subfolder to be re-synchronised?
>> --
>> Regards
>> David
>>
>>

Bill
Wed Sep 01 10:51:31 CDT 2004

I'm having a similar problem. Entourage 2004 works fine when I don't go=20
through a proxy server. But when I do, it syncs for a while, but then =
stops=20
over time and maybe syncs every hour and a half or so. The e-mail is=20
showing up in the web version fine. I have tried to enter our Exchange =
server=20
in the "bypass proxy setttings" in the network prefs, but it still =
doesn't work.=20
One user will occasionally even get her account dropped altogether and =
only=20
show a junk mail folder. I have to go in and reset her server in account =

settings to make it re-sync. Are there setting/ports that Entourage =
needs =20
to get through proxies? Does anybody know of any problems with Cisco=20
equipment?

Thanks for your help.

Bill.

Diego
Thu Sep 09 08:38:22 CDT 2004

hello, I have the same problem, have a copy of the test drive of
office 2004 and Entourage 2004 does not work with certain proxy's, for
example, if I have proxy of Microsoft does not work, however if use
proxy of Ositis works well. to where this the problem? I must let use
a Microsoft product to be able to buy office 2004? thanks.

hola, yo tengo el mismo problema, poseo una copia del test drive de =
office=20
2004 y el Entourage 2004 no funciona con ciertos proxy's, por ejemplo, =
si=20
tengo un proxy de Microsoft no funciona, en cambio si uso un proxy de=20
Ositis funciona bien. a donde esta el problema? tengo que dejar de usar =
un=20
producto Microsoft para poder comprar el office 2004? gracias.

>-----Original Message-----
>I'm having a similar problem. Entourage 2004 works fine when I don't go =

>through a proxy server. But when I do, it syncs for a while, but then =
stops=20
>over time and maybe syncs every hour and a half or so. The e-mail is=20
>showing up in the web version fine. I have tried to enter our Exchange=20
server=20
>in the "bypass proxy setttings" in the network prefs, but it still =
doesn't=20
work.=20
>One user will occasionally even get her account dropped altogether and=20
only=20
>show a junk mail folder. I have to go in and reset her server in =
account=20
>settings to make it re-sync. Are there setting/ports that Entourage =
needs =20
>to get through proxies? Does anybody know of any problems with Cisco=20
>equipment?
>
>Thanks for your help.
>
>Bill.
>
>.
>