Mail Error 5530: The server doesn't support SMTP authentication.

Just moved to Canada and got set up on DSL with Bell Sympatico. The
connection seems fine (I can surf), but I can't send or retrieve e-mail.
I keep getting the following error:

Mail Error: The server doesn't support SMTP authentication. #5530.

The Sympatico people tell me that since they joined forces with MSN,
they're requiring SSL connections for both POP and SMTP servers.
Entourage (and it's little sibling, Outlook Express) indicate that they
can do this, but no one at Sympatico seems to be able to make this work.
I've been on the phone with tech support for 2 days, and they finally
gave up today and said it didn't work for the Mac, only Windows, because
Entourage and Outlook Express don't support SSL, even though their is a
checkbox option for it.

This just doesn't seem right to me. Is there a fix?

Here are my specifics:

OS 9.1
Microsoft Entourage 9.0.4 (Office 2001)
POP set for SSL
SMTP set for SSL, login required

Thanks in advance.

Mickey
Sat Sep 11 12:25:20 CDT 2004

Using SSL with a SMTP server that requires SMTP authentication doesn't work
properly. It's a known bug in Entourage X. Unfortunately there is no
update that corrects the issue.

On 9/10/04 4:03 PM, in article 1gjwppi.1yj1u6l1w1dwsgN%nono@way.com,
"Preacher" <nono@way.com> wrote:

> Just moved to Canada and got set up on DSL with Bell Sympatico. The
> connection seems fine (I can surf), but I can't send or retrieve e-mail.
> I keep getting the following error:
>
> Mail Error: The server doesn't support SMTP authentication. #5530.
>
> The Sympatico people tell me that since they joined forces with MSN,
> they're requiring SSL connections for both POP and SMTP servers.
> Entourage (and it's little sibling, Outlook Express) indicate that they
> can do this, but no one at Sympatico seems to be able to make this work.
> I've been on the phone with tech support for 2 days, and they finally
> gave up today and said it didn't work for the Mac, only Windows, because
> Entourage and Outlook Express don't support SSL, even though their is a
> checkbox option for it.
>
> This just doesn't seem right to me. Is there a fix?
>
> Here are my specifics:
>
> OS 9.1
> Microsoft Entourage 9.0.4 (Office 2001)
> POP set for SSL
> SMTP set for SSL, login required
>
> Thanks in advance.

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

nono
Sat Sep 11 15:20:12 CDT 2004

Mickey Stevens <mickey.stevens@mvps.org> wrote:

> On 9/10/04 4:03 PM, in article 1gjwppi.1yj1u6l1w1dwsgN%nono@way.com,
> "Preacher" <nono@way.com> wrote:
>
> > Just moved to Canada and got set up on DSL with Bell Sympatico. The
> > connection seems fine (I can surf), but I can't send or retrieve e-mail.
> > I keep getting the following error:
> >
> > Mail Error: The server doesn't support SMTP authentication. #5530.
> >
> > The Sympatico people tell me that since they joined forces with MSN,
> > they're requiring SSL connections for both POP and SMTP servers.
> > Entourage (and it's little sibling, Outlook Express) indicate that they
> > can do this, but no one at Sympatico seems to be able to make this work.
> > I've been on the phone with tech support for 2 days, and they finally
> > gave up today and said it didn't work for the Mac, only Windows, because
> > Entourage and Outlook Express don't support SSL, even though their is a
> > checkbox option for it.
> >
> > This just doesn't seem right to me. Is there a fix?
> >
> > Here are my specifics:
> >
> > OS 9.1
> > Microsoft Entourage 9.0.4 (Office 2001)
> > POP set for SSL
> > SMTP set for SSL, login required
> >
> > Thanks in advance.
>
> Using SSL with a SMTP server that requires SMTP authentication doesn't work
> properly. It's a known bug in Entourage X. Unfortunately there is no

I was afraid of something like that. But here's what I still don't
understand: Entourage is apparently able to use SSL and POP
authentication; is it really that different for SMTP?