This is a new one on me. Since upgrading to 11.4.0, I'll...

1) hit command-N for a new email
2) type the address
3) tab
4) type the subject
5) tab
6) start typing in the body

On step 2, 4 or 6 the keyboard will be unresponsive intermittently. If I
switch to another program, I have full keyboard ability. Usually this is
solved by putting my cursor into a different text area in Entourage, typing
a little and then returning to the previously untypable area. Sometimes this
doesn't fix the problem.

HERE'S THE REAL KICKER:
Three times now I have had the text insertion problem, then clicked into
another area to remedy it. The entire computer freezes with no
responsiveness at all from the keyboard for about 5-10 seconds, then the
screen goes blue for about 2 seconds and then it puts me to the OSX login
screen. I log back in and it's as though the computer has been restarted
with no errors at all. All of what you've been working on disappears, with
no explanation.

Re: 11.4.0 Keyboard unresponsive, then sudden log out... by Diane

Diane
Wed Feb 20 18:13:39 CST 2008

On 2/20/08 2:40 PM, in article C3E1EC47.2D4C8%mike.palmer@stonebrew.com,
"Mike Palmer" <mike.palmer@stonebrew.com> wrote:

> This is a new one on me. Since upgrading to 11.4.0, I'll...
>
> 1) hit command-N for a new email
> 2) type the address
> 3) tab
> 4) type the subject
> 5) tab
> 6) start typing in the body
>
> On step 2, 4 or 6 the keyboard will be unresponsive intermittently. If I
> switch to another program, I have full keyboard ability. Usually this is
> solved by putting my cursor into a different text area in Entourage, typing
> a little and then returning to the previously untypable area. Sometimes this
> doesn't fix the problem.
>
> HERE'S THE REAL KICKER:
> Three times now I have had the text insertion problem, then clicked into
> another area to remedy it. The entire computer freezes with no
> responsiveness at all from the keyboard for about 5-10 seconds, then the
> screen goes blue for about 2 seconds and then it puts me to the OSX login
> screen. I log back in and it's as though the computer has been restarted
> with no errors at all. All of what you've been working on disappears, with
> no explanation.

This sounds like an old bug that was fixed long ago. My only suggestion is
to go back to 11.3.9. You will have to use "Remove Office" and re-install
from the CD then update.

Tip: The next time there is an update, stuff the current Office folder
before installing. This way if you have problems, you can un-stuff and go
back to the previous version.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>