Re: Folders on My Computer vs. Deleted Items by Joe
Joe
Mon Oct 03 12:03:03 CDT 2005
Thanks for the info, Frank. That may explain what happened.
I did have my tech-on-call guy came in and he looked at everything and
couldn't figure it out definitively. He did give me the Office 11.2.0
update which I installed.
We kept switching the old identity folders in and out of the Microsoft
User Data folder (Under "home/users/documents/ Microsoft User
data/Office 2004 Identitites/Main Identity.)
His only explanation was that the database wasn't syncing with the
server, but rather the server was syncing with the database. ?!?! The
databases kept getting smaller, because more and more e-mails were
lost. I went from a 1.6 GB database to a 300MB database.
I can go back to the old databases and see the e-mails, but they've all
moved to the deleted items folder, so its a real pain.
He also kept saying he thought something happened to the server. This
is unknown. It is certain though that the "lost" e-mails weren't stored
on the server. Because when Entourage re-syncronized useing a newer
database, they were just gone. But when I put in an old database, they
were there - although not where I had them originally.
His best advise was this: Back up the Entourage database regularly so
that if something does screw up in the future, I've only lost a few
e-mails (days) rather than years or months worth. And luckily, I'm not
that attached to my e-mails. Its more of an inconvenience for me than a
job threatening situation.
Take Care. - Joe M.
wolf wrote:
> Joe,
>
> We experienced something similar around here after updateding Entourage
> the last go around (X to 2004) and noticed it again when our Exchange
> server cluster would fail over (intentionally or not). I think it has
> something to do with the way Exchange processes mail as the user that
> is logging in through the OWA commands. From what I can tell, exchange
> sees the Owner of the email as the Exchange native user (click on the
> profile in the GAL of Outlook to see all the different account name
> associated with the primary account) During the failover process, if
> the Entourage client is processing an OWA command on the cluster, the
> permissions get all fubar on the messages and they start deleting and
> new mail goes to the "Folders On My Computer" inbox because the user
> doesn't have access to the Exchange inbox. This is just a hunch,
> though. But it does kind of explain why our users loose ownership of
> meetings in the calendar when they invite several others or have a
> delegate set the meeting up for them. Again, this is all assumptions
> based on observable behavior.
>
> Usually restoring the folders and email from the exchange server
> properly resets the ownership from either the server or client
> perspective (haven't figured out which yet). You have to make sure
> your Exchange admins aren't looking at just the Inbox deleted items
> retention, but the entire mailbox. Our admins assumed everyone kept
> their folder hierachy in their Inbox.
>
>
> Frank
>
>
> Joe Moran wrote:
> > Nathan,
> >
> > No problem on the rebuild. I was desperate.
> >
> > My account is an Exchange account on our server. The folder in question
> > was the "inbox."
> >
> > The rest of your recap was correct.
> >
> > I really think I may have some Mac OS system trouble. This is acting
> > very strange.
> >
> > I'll let you know what our guy finds today.
> >
> > Respectfully,
> >
> > Joe M.
> >
> >
> > Nathan Herring [MSFT] wrote:
> > > I actually wasn't suggesting that you rebuild, merely that if you had
> > > rebuilt that you might want to inspect the rule to make sure it is po=
inting
> > > to the correct destination folder (and to correct it if it is not).
> > >
> > > As for the rebuild having duplicated messages, that seems odd. Usuall=
y when
> > > messages get lost in the database (i.e., not associated with a valid
> > > folder), during the rebuild, they would get brought back into a "Reco=
vered
> > > Items" folder that we'd create, not be duplicated into the Deleted Me=
ssages
> > > folder.
> > >
> > > What type of Mail Account is "Joe Moran"?
> > >
> > > Let's recap:
> > > * Your PC shows the messages in your mail account.
> > > * Entourage does not show the messages in your mail account, but inst=
ead...
> > > * shows one copy in some folder under Folders on My Computer (which f=
older?)
> > > * shows a additional copy in the Deleted Messages folder of the Joe M=
oran
> > > account.
> > >
> > > Have I got it right?
> > >
> > > -nh
> > >
> > > On 9/29/05 9:11:25 AM, in article
> > > 1128010285.194205.33730@g47g2000cwa.googlegroups.com, "Joe Moran"
> > > <jmoran@vfw.org> wrote:
> > >
> > > > Nathan,
> > > >
> > > > Thanks for the tip. I hadn't rebuilt my database. But I did, this
> > > > morning.
> > > >
> > > > Now all the messages I used to have organized under "Joe Moran" mov=
ed
> > > > to the "Folders on My Computer" section. It also duplicated every
> > > > message it moved and put them into my "deleted messages" under "Joe
> > > > Moran."
> > > >
> > > > Any further advice?
> > > >
> > > > P.s. I also have a PC in my office. When I checked my e-mail account
> > > > there - everything is still where it "should" be. I am connected to=
the
> > > > main e-mail server on both my Mac and my PC. I'm lost. I repaired my
> > > > permissions on the Mac this morning before rebuilding the database =
in
> > > > Entourage. And did the "fsck" thing in the terminal.
> > > >
> > > >
> > > > Nathan Herring [MSFT] wrote:
> > > >> If you have rebuilt your database, you should inspect your rule(s)=
to make
> > > >> sure it is still pointing to the right folder. It would probably n=
ot be
> > > >> after a rebuild.
> > > >>
> > > >> -nh
> > > >>
> > > >>
> > > >> On 9/28/05 9:43:58 AM, in article
> > > >> 1127925837.883981.144220@o13g2000cwo.googlegroups.com, "Joe Moran"
> > > >> <jmoran@vfw.org> wrote:
> > > >>
> > > >>> When I open Entourage, I see four folder in the left most box.
> > > >>> 1. Folders on My Computer
> > > >>> 2. Joe Moran (my name)
> > > >>> 3. Microsoft News Server
> > > >>> 4. Mail Views
> > > >>>
> > > >>> All but the news server folder have arrows next to them I can cli=
ck on
> > > >>> to see whats indide them
> > > >>>
> > > >>> Something funny happened this morning:
> > > >>>
> > > >>> Incoming messages used to go to the "Joe Moran" folder and then =
go to
> > > >>> the "inbox" there.
> > > >>>
> > > >>> Now all incoming mail messages go to the "Folders on My Computer"
> > > >>> folder and that "Inbox." In addition, they duplicate themselves a=
nd
> > > >>> apear in the "Deleted Items" folder under "Joe Moran."
> > > >>>
> > > >>> Has this happened to anyone else? I'm lost on what to do.
> > > >>>
> > > >>
> > > >> --
> > > >> Nathan Herring
> > > >> MacBU SDE/Development
> > > >>
> > > >> This posting is provided =B3AS IS=B2 with no warranties, and confe=
rs no rights.
> > > >
> > >
> > > --
> > > Nathan Herring
> > > MacBU SDE/Development
> > >
> > > This posting is provided =B3AS IS=B2 with no warranties, and confers =
no rights.