Bob
Wed Dec 10 17:13:07 CST 2003
I have an update about error -192 and will insert it below......
On 12/7/03 10:55 AM, in article BBF8B79C.6D03%jfischer@satx.rr.com, "Jerome
Fischer" <jfischer@satx.rr.com> wrote:
> On 12/2/2003 02:21 PM, in article BBF2345A.13978%dross@nospam.mvps.org,
> "Diane Ross" <dross@nospam.mvps.org> wrote:
>
>> On 12/2/03 11:42 AM, in article BBF2472A.B22A%bgroethe@mn.rr.com, "Bob
>> Groethe" <bgroethe@mn.rr.com> wrote:
>>
>>> On 12/1/03 6:18 PM, in article BBF11A55.137F9%dross@nospam.mvps.org, "Diane
>>> Ross" <dross@nospam.mvps.org> wrote:
>>>
>>>> On 12/1/03 10:50 AM, in article BBF0E9A2.B1C1%bgroethe@mn.rr.com, "Bob
>>>> Groethe" <bgroethe@mn.rr.com> wrote:
>>>>
>>>>> After upgrading to 10.3 in mid-November, my wife and I started using
>>>>> Entourage with Fast User Switching enabled.
>>>>>
>>>>> After 2 days, we both received error -192 from Entourage, so I searched
>>>>> this
>>>>> forum and found a similar report and a recommendation to make sure the
>>>>> 10.1.5 Entourage update had been applied.
>>>>>
>>>>> I checked and found we were on 10.1.4, so I applied 10.1.5. Also, I
>>>>> performed a regular rebuild of both Entourage databases (for each user -
>>>>> my
>>>>> wife's and mine).
>>>>>
>>>>> The error still occurred after a few days, so I performed an advanced
>>>>> rebuild on both databases.
>>>>
>>>> Did you quit Notifications before running rebuild?
>>>
>>> No! I just re-built both databases after turning off Notifications - thanks!
>>> (BTW, the need to turn off notifications should be mentioned clearly before
>>> committing to the rebuild.)
>>
>> It's an assumption that users know Notifications is an Office application.
>> It's a bad one as far as I'm concerned. If enough people report this problem
>> maybe it will get changed.
>>
>> In Entourage X, go to Help -> Send Feedback on Entourage.
>>
>> For any
>> version, you can go to this URL to send Mac Product Feedback:
>>
>> <
http://www.microsoft.com/mac/feedback/suggestion.asp>
Great suggestion - I sent the feedback to Microsoft.
After doing a rebuild with notifications OFF for both users' databases ~8
days ago, my wife experienced the same problem ~6 days ago, _however_ with
one twist. She said that she got an error message window, but it was empty
except for a blue 'OK' button. She moved the mouse over the six icons in the
upper left, and the icon would change to a grid as soon as she moved the
cursor over it. The application froze and she could do nothing, so she did a
Force Quit and resumed Entourage.
I experienced the same problem today - the exact same symptoms as the
previous -192 error, but this time a blank error window with an 'OK' button
was displayed. I did a Force Quit and immediately resumed using Entourage.
My wife was also logged on under her username and had Entourage running at
the time of my application freeze. Don't know if that was coincidence, but
will track and report this if/when it happens again.
>>>> Also check your Startup Items folder and be sure there is only one
>>>> Microsoft
>>>> Database daemon listed. If there is more than one, delete all. Entourage
>>>> will create a new one.
>>>
>>> Both my wife and I have Microsoft Database Daemon in our Startup Items
>>> folder, but only one occurrence in each. Are you suggesting I delete either
>>> or both of them? Let me know your recommendation...
>>
>> This should be ok. I've not heard of it being a problem with fast user
>> switching. You could test this by actually logging out instead of use fast
>> user switching.
Here is the rub - my wife and I _need_ to use Fast User Switching and be
able to leave Entourage windows open to improve our productivity at home!
I will try to log out whenever I can, but I am not going to ask my wife to
do the same! ;-)
>>> I fired up Entourage for both users and used Activity Monitor to view All
>>> Processes prior to the rebuild and after.
>>>
>>> It seems that the Microsoft Database Daemon process is named just 'Database
>>> Daemon' when you're viewing your own process, but it is 'Microsoft Database
>>> Daemon' when you view the _other_ user's process from your own session. Same
>>> thing for the Entourage process ('Entourage' only if viewing your processes;
>>> Microsoft Entourage when you view the other user's processes from your
>>> session). At first I thought this might be relevant; now I doubt it.
>>>
>>>>> My wife just alerted me to an error - she doesn¹t
>>>>> remember if -192 was the exact error, but by the time I looked into it,
>>>>> the
>>>>> exact same behavior was present (i.e. Can not Quit Entourage, must do a
>>>>> 'Force Quit' using Activity Monitor; mouse-over of any of the 6 action
>>>>> panes
>>>>> (Mail, Address Book, calendar, Notes, Tasks, Custom) changes the icon to a
>>>>> grid with no icon).
>>>>>
>>>>
>>>> Did your error mention script?
>>>
>>> I didn't see the last error message (my wife had already moved on and didn't
>>> remember exactly). The exact syntax of the message that I _have_ seen
>>> doesn't mention scripts, just 'An error has occurred (-192)'. It hasn't
>>> happened since yesterday, but I will report again if/when it does.
>>>
>> Errors numbers can often have different text descriptions, but generally the
>> fix is the same. I wish it was more of an exact science, but it's not so we
>> just do the best we can.
>>>>
>>>>> Any help or insight will be greatly appreciated!!! Don't know if Fast User
>>>>> Switching has anything to do with it, but thought it should be mentioned.
>>>>>
>>
>> Since you are both having the problem, I would first check by not using fast
>> user and log out/in.
Again, I will try to log out whenever possible and see if my wife has the
problem even if I am logged out.
>> Next step would be to create a new user and just add one account to it for
>> testing. If it works then it's something in both of your User folders. This
>> could be in either the Microsoft User Data folder, preferences that are
>> corrupt or a third party application. You'll need to test all of these.
Ouch. Well, I will wait a week or two and see if logging out has a good
effect before I try setting up and using a new user.
>> Next thought is it is something at the system level. We'll go down that road
>> if we have to. :-)
My intuition is that is where the problem resides. Regardless, I will report
whatever happens going down other paths.
BTW, I had clicked on a url in an Inbox email, then visited that webpage
using IE just _before_ the freeze happened. The freeze started and the blank
window was displayed as I tried to move the _next_ Inbox message into a
folder.
> To the error -192 thread
> Just reviewed your thread regarding this error message- I have been
> having the same problem since upgrading to Panther. Periodically (it seems
> to be occurring if I also have Safari open) I will get the box with error
> -192 and essentially a frozen entourage- in addition I can move the mouse
> over the left sided icons for address book etc. And they will blank out.
> I have already been upgraded to the latest Office release (although it
> leaves the Entourage and Word version at 10.1.4 and the PowerPoint and Excel
> at 10.1.5.
>
> This occurs despite having rebuilt the database, redoing permissions and
> even last week using Disk Warrior (which did speed up the office
> applications).
>
> Any other ideas?
> JSF
>