Entourage 2004 will not Sync

I am running Entourage 2004 v11.2.1 against an Exchange Server 2003 SP2:

The problem is I have a user that has folders nested three deep in his
inbox, and some of the third tier folders do not sync. If I login with
webmail, items are there. In Entourage, they are not present.

Any ideas on possible causes? Is there anything the user could have done to
cause the problem?

Gerald
Fri Oct 21 14:54:08 CDT 2005

On 10/21/05 12:19 PM, in article BF7E9B7D.5E503%srepp@ATIP.ORG, "Steve Repp"
<srepp@ATIP.ORG> wrote:

> I am running Entourage 2004 v11.2.1 against an Exchange Server 2003 SP2:
>
> The problem is I have a user that has folders nested three deep in his
> inbox, and some of the third tier folders do not sync. If I login with
> webmail, items are there. In Entourage, they are not present.
>
> Any ideas on possible causes? Is there anything the user could have done to
> cause the problem?
>
If you de-nest the folders (bring them back to the top level) do they still
not sync?

Gerald Pogue
Entourage Test
This posting is provided ³AS IS² with no warranties, and confers no rights.

Steve
Fri Oct 21 15:00:16 CDT 2005

OK...I had actually figured part of that out. In one case, yes. However,
there is some weirdness too...

1) Most users do not have their inbox folders set to their own user account
under "Sharing"...in this case, it looks like this user's very own account
was given "ownership permissions".

2) When I try to move certain folders to the top, I get error -18600 about
not having enough permissions.

Any ideaers?!


On 10/21/05 1:54 PM, in article BF7E9570.FC76%geraldp@online.microsoft.com,
"Gerald Pogue [MSFT]" <geraldp@online.microsoft.com> wrote:

> On 10/21/05 12:19 PM, in article BF7E9B7D.5E503%srepp@ATIP.ORG, "Steve Repp"
> <srepp@ATIP.ORG> wrote:
>
>> I am running Entourage 2004 v11.2.1 against an Exchange Server 2003 SP2:
>>
>> The problem is I have a user that has folders nested three deep in his
>> inbox, and some of the third tier folders do not sync. If I login with
>> webmail, items are there. In Entourage, they are not present.
>>
>> Any ideas on possible causes? Is there anything the user could have done to
>> cause the problem?
>>
> If you de-nest the folders (bring them back to the top level) do they still
> not sync?
>
> Gerald Pogue
> Entourage Test
> This posting is provided ³AS IS² with no warranties, and confers no rights.
>
>
>

Steve
Fri Oct 21 15:36:14 CDT 2005

OK, still further information:

Opening up the mail box from a PC with Outlook, one can move the folders to
the top level, where they sync with the Entourage client correctly.

Is there anyway to prevent a user from altering the permissions on their
inbox folders? I am strongly suspecting that is the problem at this
point...altered permissions.


On 10/21/05 1:54 PM, in article BF7E9570.FC76%geraldp@online.microsoft.com,
"Gerald Pogue [MSFT]" <geraldp@online.microsoft.com> wrote:

> On 10/21/05 12:19 PM, in article BF7E9B7D.5E503%srepp@ATIP.ORG, "Steve Repp"
> <srepp@ATIP.ORG> wrote:
>
>> I am running Entourage 2004 v11.2.1 against an Exchange Server 2003 SP2:
>>
>> The problem is I have a user that has folders nested three deep in his
>> inbox, and some of the third tier folders do not sync. If I login with
>> webmail, items are there. In Entourage, they are not present.
>>
>> Any ideas on possible causes? Is there anything the user could have done to
>> cause the problem?
>>
> If you de-nest the folders (bring them back to the top level) do they still
> not sync?
>
> Gerald Pogue
> Entourage Test
> This posting is provided ³AS IS² with no warranties, and confers no rights.
>
>
>