Barry
Mon Jun 12 11:33:02 CDT 2006
On 12/6/06 16:43, in article
1150126998.936420.25170@j55g2000cwa.googlegroups.com, "lmadden"
<lisa.e.madden@nasa.gov> wrote:
> I have a user who was just switched to Entourage 2004. She has Office
> 11.2.0 (since 11.2.3 won't talk to the Exchange server at all).
>
> Everything is working okay except when she clicks on the preferences,
> the whole program quits!
>
> I have deleted all preference files, moved the 2004 identities out and
> let it recreate all files. Then going to preferences is fine. However,
> it wants to set up new account since I took out the whole DB identity
> folder.
>
> I put just the DB file back, and the program crashes. I ran the DB
> utility (on a copy) and while it said there was no problem with the DB
> I ran it anyway. Did not fix issue.
>
> Right now user has old DB file in place and as long as she does not go
> into preferences, Entourage is working fine. Any idea why this would
> happen and better yet, any fix?
>
> Thanks,
This sounds like a new one. I'm not sure why a corrupt database would cause
a crash on selecting preferences.
You say you tried deleting the prefs - is that everything in the 'Microsoft'
folder in ~/Library/Preferences, or did you go deeper than that? To remove
_all_ support files, run the 'remove office' utility in
</Applications/Microsoft Office 2004/Additional Tools/Remove Office/>. This
should remove all support files, but leave the MUD folder alone.
It is also worth running 'repair permissions as well - it probably won't
help in these circumstances, but it can't hurt either!
--
Barry Wainwright
Microsoft MVP (see
http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<
http://homepage.mac.com/barryw/weblog/weblog.html>