Entourage 2004 mail rule is not working properly

One of my rules is not working properly. I have a mail folder for one
of my clients and created a rule that would direct emails from various
people with the company to that folder. I added a new email address to
be directed there recently and also arranged my rules in alphabetical
order. Ever since then, messages that normally would be classifed as
"Junk" now appear in this folder and marked as "Business."

Any suggestions?

Thanks for any help.

James
Fri Oct 21 08:13:20 CDT 2005

Since you rearranged your rules alphabetically, my guess is that the
"Business" rule is now higher than your "Junk" rule.

There must be something in the Business rule that is catching the email and
putting it in the Business folder. Try flipping the two rules and see if
that helps.

It's worked for me in the past.

- James




On 10/20/05 4:45 PM, in article
1129841105.567164.235290@g43g2000cwa.googlegroups.com,
"stevehodges1@gmail.com" <stevehodges1@gmail.com> wrote:

> One of my rules is not working properly. I have a mail folder for one
> of my clients and created a rule that would direct emails from various
> people with the company to that folder. I added a new email address to
> be directed there recently and also arranged my rules in alphabetical
> order. Ever since then, messages that normally would be classifed as
> "Junk" now appear in this folder and marked as "Business."
>
> Any suggestions?
>
> Thanks for any help.
>

stevehodges1
Fri Oct 21 10:46:25 CDT 2005

I actually deleted all of my rules, but certain emails still are
directed to that particular folder. Any other thoughts?

Thanks for your help.

James
Fri Oct 21 11:21:01 CDT 2005

Hmmm. You mean you deleted all of the rules and then, with nothing to tell
E'rage where to file the mail, it still sent it to the Business folder?

That sounds strange.

I'm all out of suggestions on that one other than you may want to close
E'rage and then delete your preferences and start it up again and see what
happens. Sometimes that helps because the preferences are somehow corrupted
and the only way to address it is to delete the old preferences and start
anew.

Good luck!

- James




On 10/21/05 11:46 AM, in article
1129909585.120590.50380@g44g2000cwa.googlegroups.com,
"stevehodges1@gmail.com" <stevehodges1@gmail.com> wrote:

> I actually deleted all of my rules, but certain emails still are
> directed to that particular folder. Any other thoughts?
>
> Thanks for your help.
>

stevehodges1
Fri Oct 21 12:01:33 CDT 2005

Thanks for the suggestion; I'll try it and let you know if it works.

Thanks again!

stevehodges1
Fri Oct 21 12:09:30 CDT 2005

I tried deleting the Entourage preferences as you suggested, but the
problem still persists.

Barry
Fri Oct 21 12:30:43 CDT 2005

On 21/10/05 18:09, in article
1129914570.109331.153810@z14g2000cwz.googlegroups.com,
"stevehodges1@gmail.com" <stevehodges1@gmail.com> wrote:

> I tried deleting the Entourage preferences as you suggested, but the
> problem still persists.
>

Did you by any chance rename either the junk mail folder, or the category
called 'junk' to 'business'?

Those are 'special' items, with a unique id, and shouldn't be renamed.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>

stevehodges1
Fri Oct 21 14:02:45 CDT 2005

No, I didn't change those at all. Any other thoughts?

Thanks.