Entourage magically putting my NEW, unopened emails in the DELETED folder

TheMSsForum.com: The Microsoft Software Forum

I recently upgraded my 2004 Office (mac) to 11.3.8 to sync up to my
iPhone. Since then, my emails come into entourage, but before I can
open them, they start disappearing into my deleted items folder. I
can't figure out what's going on? Any suggestions?
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Re: Entourage magically putting my NEW, unopened emails in the by Diane

Diane
Mon Oct 29 22:13:30 PDT 2007

On 10/29/07 4:15 PM, in article
1193699734.432149.116670@v23g2000prn.googlegroups.com,
"hermosabeachfamily@yahoo.com" <hermosabeachfamily@yahoo.com> wrote:

> I recently upgraded my 2004 Office (mac) to 11.3.8 to sync up to my
> iPhone. Since then, my emails come into entourage, but before I can
> open them, they start disappearing into my deleted items folder. I
> can't figure out what's going on? Any suggestions?

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


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Re: Entourage magically putting my NEW, unopened emails in the DELETED folder by F

F
Sat Nov 10 06:08:27 PST 2007

I'm not the original poster, but had the same problem and your
suggestion fixed it. Just wanted to say thanks!

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Re: Entourage magically putting my NEW, by john

john
Mon Jan 28 05:14:45 CST 2008

I have exactly the same issue but I have no rules set up!<br>
<br>
I have over 2000 emails in the trash awaiting deletion, that I do NOT want deleted and indeed that I have never moved them to the deleted items folder.<br>
<br>
If I move them out of the deleted items to the inbox as fast as I move them out the reappear...
Top

Re: Entourage magically putting my NEW, unopened emails in the DELETED folder by Jaime

Jaime
Mon Jan 28 10:16:33 CST 2008

This is a multi-part message in MIME format.

------=_NextPart_000_0032_01C86186.181E25C0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Are you accessing the mailbox from any other locations and/or clients?

--=20
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Jaime Pirnie
Entourage Test Team
Microsoft Corporation

Disclaimer: This mail is provided "AS IS" with no warranties, and =
confers no rights.
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
"john guy" wrote in message news:ee7f2a8.3@webcrossing.caR9absDaxw...
I have exactly the same issue but I have no rules set up!

I have over 2000 emails in the trash awaiting deletion, that I do NOT =
want deleted and indeed that I have never moved them to the deleted =
items folder.

If I move them out of the deleted items to the inbox as fast as I move =
them out the reappear...
------=_NextPart_000_0032_01C86186.181E25C0
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type =
content=3Dtext/html;charset=3Diso-8859-1>
<META content=3D"MSHTML 6.00.6000.16587" name=3DGENERATOR></HEAD>
<BODY id=3DMailContainerBody=20
style=3D"PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px"=20
bgColor=3D#a0a0a4 leftMargin=3D0 topMargin=3D0 CanvasTabStop=3D"true"=20
name=3D"Compose message area">
<DIV><FONT face=3DArial size=3D2>Are you accessing the mailbox from any =
other=20
locations and/or clients?</FONT></DIV>
<DIV><BR>-- <BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<BR>Jaime =
Pirnie<BR>Entourage Test Team<BR>Microsoft=20
Corporation</DIV>
<DIV>&nbsp;</DIV>
<DIV>Disclaimer:&nbsp; This mail is provided "AS IS" with no warranties, =
and=20
confers no rights.<BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"john guy" wrote in message <A=20
=
href=3D"news:ee7f2a8.3@webcrossing.caR9absDaxw">news:ee7f2a8.3@webcrossin=
g.caR9absDaxw</A>...</DIV>I=20
have exactly the same issue but I have no rules set up!<BR><BR>I have =
over=20
2000 emails in the trash awaiting deletion, that I do NOT want deleted =
and=20
indeed that I have never moved them to the deleted items =
folder.<BR><BR>If I=20
move them out of the deleted items to the inbox as fast as I move them =
out the=20
reappear...</BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_0032_01C86186.181E25C0--

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Re: Entourage magically putting my NEW, by carojuarez

carojuarez
Mon Jan 28 11:22:53 CST 2008

I was accessing my email in Pennsylvania while visiting family. Upon my return, there is no new email since Jan. 18, the day we left California.<br>
<br>
A rectangle pops up with the message: "error 16001."<br>
<br>
Anyone have an idea what might have happened? More importantly, how can I remedy this situation.<br>
<br>
Currently, to access my email I use my "Safari" engine to go to AOL Mail and then can access my email. However, this is very inconvenient for many reasons. Help!<br>
<br>
Granny
Top

Re: Entourage magically putting my NEW, unopened emails in the DELETED folder by Jaime

Jaime
Mon Jan 28 11:36:18 CST 2008

This is a multi-part message in MIME format.

------=_NextPart_000_005A_01C86191.3C09B340
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

Can you tell me what kind of email account you're using?

--=20
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Jaime Pirnie
Entourage Test Team
Microsoft Corporation

Disclaimer: This mail is provided "AS IS" with no warranties, and =
confers no rights.
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
<carojuarez@officeformac.com> wrote in message =
news:ee7f2a8.5@webcrossing.caR9absDaxw...
I was accessing my email in Pennsylvania while visiting family. Upon =
my return, there is no new email since Jan. 18, the day we left =
California.

A rectangle pops up with the message: "error 16001."

Anyone have an idea what might have happened? More importantly, how =
can I remedy this situation.

Currently, to access my email I use my "Safari" engine to go to AOL =
Mail and then can access my email. However, this is very inconvenient =
for many reasons. Help!

Granny
------=_NextPart_000_005A_01C86191.3C09B340
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type =
content=3Dtext/html;charset=3Diso-8859-1>
<META content=3D"MSHTML 6.00.6000.16587" name=3DGENERATOR></HEAD>
<BODY id=3DMailContainerBody=20
style=3D"PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px"=20
bgColor=3D#a0a0a4 leftMargin=3D0 topMargin=3D0 CanvasTabStop=3D"true"=20
name=3D"Compose message area">
<DIV><FONT face=3DArial size=3D2>Can you tell me what kind of email =
account you're=20
using?</FONT></DIV>
<DIV><BR>-- <BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<BR>Jaime =
Pirnie<BR>Entourage Test Team<BR>Microsoft=20
Corporation</DIV>
<DIV>&nbsp;</DIV>
<DIV>Disclaimer:&nbsp; This mail is provided "AS IS" with no warranties, =
and=20
confers no rights.<BR>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>&lt;<A=20
=
href=3D"mailto:carojuarez@officeformac.com">carojuarez@officeformac.com</=
A>&gt;=20
wrote in message <A=20
title=3D"news:ee7f2a8.5@webcrossing.caR9absDaxw&#10;CTRL + Click to =
follow link"=20
=
href=3D"news:ee7f2a8.5@webcrossing.caR9absDaxw">news:ee7f2a8.5@webcrossin=
g.caR9absDaxw</A>...</DIV>I=20
was accessing my email in Pennsylvania while visiting family. Upon my =
return,=20
there is no new email since Jan. 18, the day we left =
California.<BR><BR>A=20
rectangle pops up with the message: "error 16001."<BR><BR>Anyone have =
an idea=20
what might have happened? More importantly, how can I remedy this=20
situation.<BR><BR>Currently, to access my email I use my "Safari" =
engine to go=20
to AOL Mail and then can access my email. However, this is very =
inconvenient=20
for many reasons. Help!<BR><BR>Granny</BLOCKQUOTE></BODY></HTML>

------=_NextPart_000_005A_01C86191.3C09B340--

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Re: Entourage magically putting my NEW, unopened emails in the by combia1

combia1
Mon Jan 28 20:56:16 CST 2008

On Jan 28, 5:14=A0am, "john guy" <> wrote:
> I have exactly the same issue but I have no rules set up!
> I have over 2000 emails in the trash awaiting deletion, that I do NOT want=
deleted and indeed that I have never moved them to the deleted items folder=
.
> If I move them out of the deleted items to the inbox as fast as I move the=
m out the reappear...

Same issue here. No rules or filters. But this is only happening to my
accounts that are also accessed on a WinXP machine with Outlook
Express. Outlook Express on the Win machine works fine. All email
comes into inbox as it should and you can file read messages in
folders you create. Web interface of hotmail also works fine. But when
using entourage on the Mac, all new email goes to deleted items
folder. And if I click a folder that has read, saved messages, they
all start moving into the deleted items folder automatically. HUGE
PROBLEM. Then when I go back to the PC, these "updates" are then made
there. So there is something going on with Entourage on the Mac that
is screwing everything up.

HELP!
Top

Re: Entourage magically putting my NEW, unopened emails in the by Diane

Diane
Tue Jan 29 21:34:49 CST 2008

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Use the MLM for all lists. Use rules for the remainder. Try to use
categories instead of individual addresses when possible. When a new address
is added to a contact in the Address Book then it will automatically be
acted on by the rule if you use categories in your rules. See example:

<http://www.entourage.mvps.org/rules/example/rule002.html>

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

See "Using Rules with Entourage" for help and examples:

<http://entourage.mvps.org/rules/index.html>
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>



> From: <combia1@hotmail.com>
> Organization: http://groups.google.com
> Newsgroups: microsoft.public.mac.office.entourage
> Date: Mon, 28 Jan 2008 18:56:16 -0800 (PST)
> Subject: Re: Entourage magically putting my NEW, unopened emails in the
> DELETED folder
>
> On Jan 28, 5:14 am, "john guy" <> wrote:
>> I have exactly the same issue but I have no rules set up!
>> I have over 2000 emails in the trash awaiting deletion, that I do NOT want
>> deleted and indeed that I have never moved them to the deleted items folder.
>
>> If I move them out of the deleted items to the inbox as fast as I move them
>> out the reappear...
>
> Same issue here. No rules or filters. But this is only happening to my
> accounts that are also accessed on a WinXP machine with Outlook
> Express. Outlook Express on the Win machine works fine. All email
> comes into inbox as it should and you can file read messages in
> folders you create. Web interface of hotmail also works fine. But when
> using entourage on the Mac, all new email goes to deleted items
> folder. And if I click a folder that has read, saved messages, they
> all start moving into the deleted items folder automatically. HUGE
> PROBLEM. Then when I go back to the PC, these "updates" are then made
> there. So there is something going on with Entourage on the Mac that
> is screwing everything up.
>
> HELP!

Top

Re: Entourage magically putting my NEW, by jackQ

jackQ
Wed Mar 19 07:44:02 CDT 2008

I'm not the original poster but i'm having this problem as well (unread emails moved to the deleted folder) and i do not have any rules enabled (MLM, Junk, and Rules).

I'm running Entourage 2008 w/ Mac 10.5

Thanks for any tips.
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