I have been using Entourage (office 2004 latest sp etc) with a hosted
exchange for a while and have had not many problems. Then all of
sudden info in entourage was no longer being updated when info was
entered through outlook web access. I can send but can't recieve any
mail, get contact or calendar updates etc. I tried creating a new
identity account etc but no luck. When I started from scratch I would
get no error messages but none of my folders would populate and no
emails or contacts would come in. Strangely though, if I go to Folder
Properties on the mailbox under storage it can see all of my sub
folders with messages etc. Very weird.

I even had the hosted exchange sign in as me on a fresh entourage
profile and they had no problem getting anything in. The only other
strange thing is that when I close entourage it does not fully close.
I ahve to do a force quit.

I currently access my account via outlook web access as well as
through outlook using parallels on the same pc so I doubt its a fire
wall issue.

Any thoughts?

Re: Entourage no longer connects to exchnage by blakesimonson

blakesimonson
Mon Jul 23 20:22:33 CDT 2007

On Jul 23, 12:46 pm, "Ugo G." <ugo1...@gmail.com> wrote:
> I have been using Entourage (office 2004 latest sp etc) with a hosted
> exchange for a while and have had not many problems. Then all of
> sudden info in entourage was no longer being updated when info was
> entered through outlook web access. I can send but can't recieve any
> mail, get contact or calendar updates etc. I tried creating a new
> identity account etc but no luck. When I started from scratch I would
> get no error messages but none of my folders would populate and no
> emails or contacts would come in. Strangely though, if I go to Folder
> Properties on the mailbox under storage it can see all of my sub
> folders with messages etc. Very weird.
>
> I even had the hosted exchange sign in as me on a fresh entourage
> profile and they had no problem getting anything in. The only other
> strange thing is that when I close entourage it does not fully close.
> I ahve to do a force quit.
>
> I currently access my account via outlook web access as well as
> through outlook using parallels on the same pc so I doubt its a fire
> wall issue.
>
> Any thoughts?

Ugo,

I am also experiencing a similar issue. I am also losing my
connection to the server. I will receive a message that says
connection lost, could be a bad username/password. It asks if I would
like to re-enter. If I do re-enter the password, it still says Not
Connected. I am completely stumped. Hopefully someone has a
solution.

On another note, I am also receiving random subject-less emails from
nobody (i.e. a blank email message with a blank from field). These
messages show up randomly but do not appear in Outlook Web Access.
This makes me think it isn't a real email message on the server, but
rather some ghost fake email message in Entourage. I hope its not a
virus. Have you experienced this? Another co-worker of mine has the
same issue.



Re: Entourage no longer connects to exchnage by William

William
Mon Jul 23 21:05:19 CDT 2007

blakesimonson@gmail.com wrote:
> On Jul 23, 12:46 pm, "Ugo G." <ugo1...@gmail.com> wrote:
>> I have been using Entourage (office 2004 latest sp etc) with a hosted
>> exchange for a while and have had not many problems. Then all of
>> sudden info in entourage was no longer being updated when info was
>> entered through outlook web access. I can send but can't recieve any
>> mail, get contact or calendar updates etc. I tried creating a new
>> identity account etc but no luck. When I started from scratch I would
>> get no error messages but none of my folders would populate and no
>> emails or contacts would come in. Strangely though, if I go to Folder
>> Properties on the mailbox under storage it can see all of my sub
>> folders with messages etc. Very weird.
>>
>> I even had the hosted exchange sign in as me on a fresh entourage
>> profile and they had no problem getting anything in. The only other
>> strange thing is that when I close entourage it does not fully close.
>> I ahve to do a force quit.
>>
>> I currently access my account via outlook web access as well as
>> through outlook using parallels on the same pc so I doubt its a fire
>> wall issue.
>>
>> Any thoughts?
>
> Ugo,
>
> I am also experiencing a similar issue. I am also losing my
> connection to the server. I will receive a message that says
> connection lost, could be a bad username/password. It asks if I would
> like to re-enter. If I do re-enter the password, it still says Not
> Connected. I am completely stumped. Hopefully someone has a
> solution.
>
> On another note, I am also receiving random subject-less emails from
> nobody (i.e. a blank email message with a blank from field). These
> messages show up randomly but do not appear in Outlook Web Access.
> This makes me think it isn't a real email message on the server, but
> rather some ghost fake email message in Entourage. I hope its not a
> virus. Have you experienced this? Another co-worker of mine has the
> same issue.

Have either of you tested connecting:

1. In a new identity (Entourage menu --> Switch Identity...)?
2. In a new Mac OS X user account (Apple menu --> System Preferences...
--> Accounts)?
3. On a different Mac?

These would be good first steps at troubleshooting.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

Re: Entourage no longer connects to exchnage by PBS

PBS
Tue Jul 24 09:11:20 CDT 2007

On Jul 23, 9:05 pm, William Smith <meckli...@REM0VETH1S.comcast.net>
wrote:
> blakesimon...@gmail.com wrote:
> > On Jul 23, 12:46 pm, "Ugo G." <ugo1...@gmail.com> wrote:
> >> I have been using Entourage (office 2004 latest sp etc) with a hosted
> >> exchange for a while and have had not many problems. Then all of
> >> sudden info in entourage was no longer being updated when info was
> >> entered through outlook web access. I can send but can't recieve any
> >> mail, get contact or calendar updates etc. I tried creating a new
> >> identity account etc but no luck. When I started from scratch I would
> >> get no error messages but none of my folders would populate and no
> >> emails or contacts would come in. Strangely though, if I go to Folder
> >> Properties on the mailbox under storage it can see all of my sub
> >> folders with messages etc. Very weird.
>
> >> I even had the hosted exchange sign in as me on a fresh entourage
> >> profile and they had no problem getting anything in. The only other
> >> strange thing is that when I close entourage it does not fully close.
> >> I ahve to do a force quit.
>
> >> I currently access my account via outlook web access as well as
> >> through outlook using parallels on the same pc so I doubt its a fire
> >> wall issue.
>
> >> Any thoughts?
>
> > Ugo,
>
> > I am also experiencing a similar issue. I am also losing my
> > connection to the server. I will receive a message that says
> > connection lost, could be a bad username/password. It asks if I would
> > like to re-enter. If I do re-enter the password, it still says Not
> > Connected. I am completely stumped. Hopefully someone has a
> > solution.
>
> > On another note, I am also receiving random subject-less emails from
> > nobody (i.e. a blank email message with a blank from field). These
> > messages show up randomly but do not appear in Outlook Web Access.
> > This makes me think it isn't a real email message on the server, but
> > rather some ghost fake email message in Entourage. I hope its not a
> > virus. Have you experienced this? Another co-worker of mine has the
> > same issue.
>
> Have either of you tested connecting:
>
> 1. In a new identity (Entourage menu --> Switch Identity...)?
> 2. In a new Mac OS X user account (Apple menu --> System Preferences...
> --> Accounts)?
> 3. On a different Mac?
>
> These would be good first steps at troubleshooting.
>
> Hope this helps!
>
> --
>
> bill
>
> William M. Smith
> (Microsoft Interop MVP - Mac/Windows)

I have tried all three. Still the exact same issue. I believe I
mentioned this in another post, but I was told by our exchange server
admin. that my mailbox was probably recently moved during server
maintenance. Could this be a problem? I'm using the server's IP
address that they said my mailbox is on.


Re: Entourage no longer connects to exchnage by PBS

PBS
Tue Jul 24 13:39:20 CDT 2007

On Jul 24, 9:11 am, PBS <blakesimon...@gmail.com> wrote:
> On Jul 23, 9:05 pm, William Smith <meckli...@REM0VETH1S.comcast.net>
> wrote:
>
>
>
> > blakesimon...@gmail.com wrote:
> > > On Jul 23, 12:46 pm, "Ugo G." <ugo1...@gmail.com> wrote:
> > >> I have been using Entourage (office 2004 latest sp etc) with a hosted
> > >> exchange for a while and have had not many problems. Then all of
> > >> sudden info in entourage was no longer being updated when info was
> > >> entered through outlook web access. I can send but can't recieve any
> > >> mail, get contact or calendar updates etc. I tried creating a new
> > >> identity account etc but no luck. When I started from scratch I would
> > >> get no error messages but none of my folders would populate and no
> > >> emails or contacts would come in. Strangely though, if I go to Folder
> > >> Properties on the mailbox under storage it can see all of my sub
> > >> folders with messages etc. Very weird.
>
> > >> I even had the hosted exchange sign in as me on a fresh entourage
> > >> profile and they had no problem getting anything in. The only other
> > >> strange thing is that when I close entourage it does not fully close.
> > >> I ahve to do a force quit.
>
> > >> I currently access my account via outlook web access as well as
> > >> through outlook using parallels on the same pc so I doubt its a fire
> > >> wall issue.
>
> > >> Any thoughts?
>
> > > Ugo,
>
> > > I am also experiencing a similar issue. I am also losing my
> > > connection to the server. I will receive a message that says
> > > connection lost, could be a bad username/password. It asks if I would
> > > like to re-enter. If I do re-enter the password, it still says Not
> > > Connected. I am completely stumped. Hopefully someone has a
> > > solution.
>
> > > On another note, I am also receiving random subject-less emails from
> > > nobody (i.e. a blank email message with a blank from field). These
> > > messages show up randomly but do not appear in Outlook Web Access.
> > > This makes me think it isn't a real email message on the server, but
> > > rather some ghost fake email message in Entourage. I hope its not a
> > > virus. Have you experienced this? Another co-worker of mine has the
> > > same issue.
>
> > Have either of you tested connecting:
>
> > 1. In a new identity (Entourage menu --> Switch Identity...)?
> > 2. In a new Mac OS X user account (Apple menu --> System Preferences...
> > --> Accounts)?
> > 3. On a different Mac?
>
> > These would be good first steps at troubleshooting.
>
> > Hope this helps!
>
> > --
>
> > bill
>
> > William M. Smith
> > (Microsoft Interop MVP - Mac/Windows)
>
> I have tried all three. Still the exact same issue. I believe I
> mentioned this in another post, but I was told by our exchange server
> admin. that my mailbox was probably recently moved during server
> maintenance. Could this be a problem? I'm using the server's IP
> address that they said my mailbox is on.

Here's something interesting I found:

http://www.minasi.com/forum/topic.asp?TOPIC_ID=19389