Entourage freezes on "Quit" in Panther

Ever since I upgraded to Panther, Entourage freezes when trying to quit
program. The window disappears but the "title" bar still shows
Entourage. The program also still shows open in the dock indicated by
the small arrow pinting to it's icon. Sometimes the computer can end
the program on shutdown and sometimes it can't, which it then
requires me to "force quit" the program. Has anyone else noticed this
problem since upgrading to Panther? Has anyone heard of an Apple or
Microsoft fix?

Diane
Mon Dec 29 18:43:19 CST 2003

On 12/29/03 3:37 PM, in article 098901c3ce64$bc7a9ef0$a001280a@phx.gbl,
"Arthur Foster" <anonymous@discussions.microsoft.com> wrote:

> Ever since I upgraded to Panther, Entourage freezes when trying to quit
> program. The window disappears but the "title" bar still shows
> Entourage. The program also still shows open in the dock indicated by
> the small arrow pinting to it's icon. Sometimes the computer can end
> the program on shutdown and sometimes it can't, which it then
> requires me to "force quit" the program. Has anyone else noticed this
> problem since upgrading to Panther? Has anyone heard of an Apple or
> Microsoft fix?

It's not a conflict between Entourage X and Panther.

Have you upgraded Entourage to the latest version? What about Panther? Are
you running 10.3.2?

Current Version and Build number for Entourage X

Entourage X 10.1.4 (030702)

I suggest running Repair Permissions. If you continue to have problems then
use Remove Office. You will need to reinstall from the CD and update.

To use Repair Permissions:
* Open Disk Utility in your Applications/Utility folder.
* Click on the First Aid tab and select Repair Permissions
* Click on the icon for your boot volume.
* Click the repair permissions button.

Don't run from CD as updates have a newer version of Repair Permissions.

Run Repair Permissions from the volume being repaired.

======
"Remove Office" is located in the Value Pack folder on the Office X CD.
You'll need your CD key when you install.

You need three updaters: Office 10.1.2 Office 10.1.4 Office 10.1.5

Download links here:<http://www.entourage.mvps.org/version.html> --
--
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>

Arthur
Mon Dec 29 20:57:48 CST 2003

Diane,
I was at both most recent versions of Panther and Entourage. I did as
you said and repaired permissions but that did not fix the problem. I
then removed Office as instructed and re-installed with the appropriate
updates. It takes 1 full minute for the program to close after it
"appears" like it's closed. 1 of 3 times the title bar remained showing
Entourage. I was tempted to stop at Entourage update 10.1.2 because
it responded like it used to in Jaguar. Have you heard of any similar
cases? Just in case it helps, I have the following system:
Power Mac G4 Dual 1.25 w 1.75GB RAM
Super & Combo drives
Sonnet Tempo Trio card (for future USB 2.0 equip)


>-----Original Message-----
>On 12/29/03 3:37 PM, in article
098901c3ce64$bc7a9ef0$a001280a@phx.gbl,
>"Arthur Foster" <anonymous@discussions.microsoft.com> wrote:
>
>> Ever since I upgraded to Panther, Entourage freezes when trying to
quit
>> program. The window disappears but the "title" bar still shows
>> Entourage. The program also still shows open in the dock indicated
by
>> the small arrow pinting to it's icon. Sometimes the computer can
end
>> the program on shutdown and sometimes it can't, which it then
>> requires me to "force quit" the program. Has anyone else noticed
this
>> problem since upgrading to Panther? Has anyone heard of an Apple
or
>> Microsoft fix?
>
>It's not a conflict between Entourage X and Panther.
>
>Have you upgraded Entourage to the latest version? What about
Panther? Are
>you running 10.3.2?
>
>Current Version and Build number for Entourage X
>
>Entourage X 10.1.4 (030702)
>
>I suggest running Repair Permissions. If you continue to have
problems then
>use Remove Office. You will need to reinstall from the CD and update.
>
>To use Repair Permissions:
>* Open Disk Utility in your Applications/Utility folder.
>* Click on the First Aid tab and select Repair Permissions
>* Click on the icon for your boot volume.
>* Click the repair permissions button.
>
>Don't run from CD as updates have a newer version of Repair
Permissions.
>
>Run Repair Permissions from the volume being repaired.
>
>======
>"Remove Office" is located in the Value Pack folder on the Office X CD.
>You'll need your CD key when you install.
>
>You need three updaters: Office 10.1.2 Office 10.1.4 Office 10.1.5
>
>Download links here:<http://www.entourage.mvps.org/version.html>
--
>--
>Diane Ross
>Mac MVP
>Entourage Help Page <http://www.entourage.mvps.org/>
>
>.
>

Diane
Tue Dec 30 16:21:57 CST 2003

On 12/29/03 6:57 PM, in article 0ae401c3ce80$b537e1e0$a001280a@phx.gbl,
"Arthur Foster" <anonymous@discussions.microsoft.com> wrote:

> I was at both most recent versions of Panther and Entourage. I did as
> you said and repaired permissions but that did not fix the problem. I
> then removed Office as instructed and re-installed with the appropriate
> updates. It takes 1 full minute for the program to close after it
> "appears" like it's closed.

Thoughts....

Are you using IMAP or Exchange?
Is there a schedule that occurs at quit?

>1 of 3 times the title bar remained showing
> Entourage. I was tempted to stop at Entourage update 10.1.2 because
> it responded like it used to in Jaguar. Have you heard of any similar
> cases? Just in case it helps, I have the following system:
> Power Mac G4 Dual 1.25 w 1.75GB RAM
> Super & Combo drives
> Sonnet Tempo Trio card (for future USB 2.0 equip)

This is usually a firewall issue - the Product Identification checker
listens to see if any copies of Office try to start up on the same network.
If the port is blocked, when you quit the Office app it will wait until it
gets a TCP time out, which can take up to a minute. If your firewall is
configured to block ports 3000-4000 this can be the effect.

You can look at this link to find more documentation:

http://www.macosxhints.com/article.php?story=20011214015927981


Also, see the Security Bulletin

http://www.microsoft.com/technet/security/bulletin/MS02-002.asp

For a patch for a security hole related to this feature.

--
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>

Arthur
Tue Dec 30 18:17:51 CST 2003

I turned off Port 3031 protection in Norton Firewall but still got the=20
same delayed result. I use Entourage for my personal email and it's a=20
POP account on high speed cable broadband. The alternative on the=20
maxoshints site seem a little over the top. I'm tempted to revert back=20
to Office X update 10.1.2. I'm the only one using this computer so it=20
seems like it shouldn't take so long to check for other running copies.=20

>-----Original Message-----
>On 12/29/03 6:57 PM, in article=20
0ae401c3ce80$b537e1e0$a001280a@phx.gbl,
>"Arthur Foster" <anonymous@discussions.microsoft.com> wrote:
>
>> I was at both most recent versions of Panther and Entourage. I did=20
as
>> you said and repaired permissions but that did not fix the problem. =20
I
>> then removed Office as instructed and re-installed with the=20
appropriate
>> updates. It takes 1 full minute for the program to close after it
>> "appears" like it's closed.
>
>Thoughts....
>
>Are you using IMAP or Exchange?
>Is there a schedule that occurs at quit?
>
>>1 of 3 times the title bar remained showing
>> Entourage. I was tempted to stop at Entourage update 10.1.2=20
because
>> it responded like it used to in Jaguar. Have you heard of any =
similar
>> cases? Just in case it helps, I have the following system:
>> Power Mac G4 Dual 1.25 w 1.75GB RAM
>> Super & Combo drives
>> Sonnet Tempo Trio card (for future USB 2.0 equip)
>
>This is usually a firewall issue - the Product Identification checker
>listens to see if any copies of Office try to start up on the same=20
network.
>If the port is blocked, when you quit the Office app it will wait until =
it
>gets a TCP time out, which can take up to a minute. If your firewall is
>configured to block ports 3000-4000 this can be the effect.
>
>You can look at this link to find more documentation:
>
> http://www.macosxhints.com/article.php?
story=3D20011214015927981
>
>
>Also, see the Security Bulletin
>
> http://www.microsoft.com/technet/security/bulletin/MS02
-002.asp
>
>For a patch for a security hole related to this feature.
>
>--=20
>Diane Ross
>Mac MVP
>Entourage Help Page <http://www.entourage.mvps.org/>
>
>.
>

Diane
Wed Dec 31 15:43:10 CST 2003

On 12/30/03 4:17 PM, in article 031f01c3cf33$8758a080$a601280a@phx.gbl,
"Arthur Foster" <anonymous@discussions.microsoft.com> wrote:

> I turned off Port 3031 protection in Norton Firewall but still got the
> same delayed result. I use Entourage for my personal email and it's a
> POP account on high speed cable broadband. The alternative on the
> maxoshints site seem a little over the top. I'm tempted to revert back
> to Office X update 10.1.2. I'm the only one using this computer so it
> seems like it shouldn't take so long to check for other running copies.

Hmmmm....Have you tried just quitting Norton Firewall to test?

Try this... Create a new User in System Preferences. Open Entourage and
close. If you are still having problems it's something at the system level
of your computer. If you have updated, your problem is not checking for
other copies.

--
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>