Entourage 10: error ¡°Entourage has unexpectedly quit.¡±

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Dear All,

I have 6 accounts in Entourage X, in which five account are working well.
One email account (magix email) does not work property. When try to download
e-mail in using this email account, received an error ¡°Entourage has
unexpectedly quit.¡±

User is able to resolve the issue by disabling the JUNK MAIL FILTER. This is
the work around mentioned in the article Q837065.

http://support.microsoft.com/default.aspx?scid=kb;[LN];837065

Is this the by design feature in Entourage 10? I would like to know why this
happen and whether there is a solution to this issue.

Thanks and best regards,

Tony Leung
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Re: Entourage 10: error =?ISO-8859-1?B?obA=?=Entourage has by Mickey

Mickey
Thu Jun 10 20:57:58 CDT 2004

No, it's not by design. It occurs with certain messages that are not formed
the way Entourage expects them to be, and as a result Entourage crashes.
Most cases in which Entourage X and 2001 users saw this issue have been
addressed in Entourage 2004.

This shouldn't be happening after the mail has been downloaded. It should
be OK to re-enable the junk mail filter, and only disable it again if your
account gets another malformed message.

On 6/10/04 8:44 PM, in article eK7CXW1TEHA.3512@TK2MSFTNGP12.phx.gbl, "Tony"
<lianghf2000@hotmail.com> wrote:

> Dear All,
>
> I have 6 accounts in Entourage X, in which five account are working well.
> One email account (magix email) does not work property. When try to download
> e-mail in using this email account, received an error ¡°Entourage has
> unexpectedly quit.¡±
>
> User is able to resolve the issue by disabling the JUNK MAIL FILTER. This is
> the work around mentioned in the article Q837065.
>
> http://support.microsoft.com/default.aspx?scid=kb;[LN];837065
>
> Is this the by design feature in Entourage 10? I would like to know why this
> happen and whether there is a solution to this issue.
>
> Thanks and best regards,
>
> Tony Leung
>
>
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

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Re: Entourage 10: error ¡°Entourage has unexpectedly quit.¡± by Tony

Tony
Fri Jun 11 00:38:02 CDT 2004

Dear Mickey ,

Thank you very much!

Have a nice day!
"Mickey Stevens" <mickey.stevens@mvps.org> wrote in message
news:BCEE7BD6.6639%mickey.stevens@mvps.org...
> No, it's not by design. It occurs with certain messages that are not
formed
> the way Entourage expects them to be, and as a result Entourage crashes.
> Most cases in which Entourage X and 2001 users saw this issue have been
> addressed in Entourage 2004.
>
> This shouldn't be happening after the mail has been downloaded. It should
> be OK to re-enable the junk mail filter, and only disable it again if your
> account gets another malformed message.
>
> On 6/10/04 8:44 PM, in article eK7CXW1TEHA.3512@TK2MSFTNGP12.phx.gbl,
"Tony"
> <lianghf2000@hotmail.com> wrote:
>
> > Dear All,
> >
> > I have 6 accounts in Entourage X, in which five account are working
well.
> > One email account (magix email) does not work property. When try to
download
> > e-mail in using this email account, received an error ¡°Entourage has
> > unexpectedly quit.¡±
> >
> > User is able to resolve the issue by disabling the JUNK MAIL FILTER.
This is
> > the work around mentioned in the article Q837065.
> >
> > http://support.microsoft.com/default.aspx?scid=kb;[LN];837065
> >
> > Is this the by design feature in Entourage 10? I would like to know why
this
> > happen and whether there is a solution to this issue.
> >
> > Thanks and best regards,
> >
> > Tony Leung
> >
> >
> >
>
> --
> Mickey Stevens (Microsoft MVP for Office:mac)
> PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
> Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
>


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