Entourage downloading mail off server for Exchange Account.

This problem did not occurs until I recently upgraded my Entourage for
Daylight savings time (I had not upgraded it in about a year).

Whenever Entourage checks my exchange mail, it downloads it from the server
and places it in a 'Folders on my Computer' Inbox. This is VERY frustrating.
It also downloaded all the mail I had in folders and put it all in my inbox.
My mail is a complete MESS.

I am not using SSL.

This does not happen on my PC.

This is an EXCHANGE account. not a POP account.

Entourage Office 2004 (V 11.3.3)

Thank you for the help!

Sheryl
Thu Mar 22 13:17:00 CDT 2007

Hello to you all!

A message from another computer user:

Whenever Entourage checks my exchange mail, it downloads it from the server
> and places it in a 'Folders on my Computer' Inbox. This is VERY frustrating.
> It also downloaded all the mail I had in folders and put it all in my inbox.
> My mail is a complete MESS.
>

I have this same problem with my computer, just as Louis has described it.
I have a hotmail account, which I think is a POP, but I am not sure, also, I
am working on a MacBookPro. Which has OSX and the latest downloads for
entourage, which I just installed today to fix the problem. I have
restarted and updated 11.3.4, as instructed on the website. Please advise!
And thank you for your time.

Best Regards,
Sheryl


On 3/22/07 9:16 AM, in article
C22807E1.85FE%Louis.Walch@sundancechannel.com, "Walch, Louis"
<Louis.Walch@sundancechannel.com> wrote:

> This problem did not occurs until I recently upgraded my Entourage for
> Daylight savings time (I had not upgraded it in about a year).
>
> Whenever Entourage checks my exchange mail, it downloads it from the server
> and places it in a 'Folders on my Computer' Inbox. This is VERY frustrating.
> It also downloaded all the mail I had in folders and put it all in my inbox.
> My mail is a complete MESS.
>
> I am not using SSL.
>
> This does not happen on my PC.
>
> This is an EXCHANGE account. not a POP account.
>
> Entourage Office 2004 (V 11.3.3)
>
> Thank you for the help!
>

(=?ISO-8859-1?Q?Corentin_Cras-M=E9neur?=)
Thu Mar 22 15:13:05 CDT 2007

Walch, Louis <Louis.Walch@sundancechannel.com> wrote:

> Whenever Entourage checks my exchange mail, it downloads it from the server
> and places it in a 'Folders on my Computer' Inbox. This is VERY frustrating.
> It also downloaded all the mail I had in folders and put it all in my inbox.
> My mail is a complete MESS.


I suspect that you recently rebuilt your database (or you have a
corruption in your Rules).

Check the Rules and Mailing List Manager to make sure the destination
folders are set properly.
This is a fairly common problem where these rules get messed up and the
e-mails are sent to the wrong destination.

Corentin



--
--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

Walch,
Thu Mar 22 16:13:10 CDT 2007

Thank you for the reply.
I have no rules or mailinglist manager set up.

The problem did not happen before I upgraded (with auto update).


On 3/22/07 4:13 PM, in article
1hvdu4x.b1927fsotk86N%korventeen@NoSpam.mvps.org, "Corentin Cras-Méneur"
<korventeen@NoSpam.mvps.org> wrote:

> Walch, Louis <Louis.Walch@sundancechannel.com> wrote:
>
>> Whenever Entourage checks my exchange mail, it downloads it from the server
>> and places it in a 'Folders on my Computer' Inbox. This is VERY frustrating.
>> It also downloaded all the mail I had in folders and put it all in my inbox.
>> My mail is a complete MESS.
>
>
> I suspect that you recently rebuilt your database (or you have a
> corruption in your Rules).
>
> Check the Rules and Mailing List Manager to make sure the destination
> folders are set properly.
> This is a fairly common problem where these rules get messed up and the
> e-mails are sent to the wrong destination.
>
> Corentin
>
>

William
Thu Mar 22 23:05:45 CDT 2007

In article <C22869A6.8672%Louis.Walch@sundancechannel.com>,
"Walch, Louis" <Louis.Walch@sundancechannel.com> wrote:

> Thank you for the reply.
> I have no rules or mailinglist manager set up.
>
> The problem did not happen before I upgraded (with auto update).

Hi Louis!

Can you please double-check Tools --> Mailing List Manager? I know you
said you don't have any rules or this set up but what you're describing
is a classic symptom of a MLM rule (not the same as Tools --> Rules)
that is often created without knowing it. I've never heard of anything
else causing the symptom you're describing.

Thanks! bill
--
William M. Smith
(Microsoft Interop MVP - Mac/Windows)

Walch,
Fri Mar 23 11:58:13 CDT 2007

Oh
My
God

You are right. There was a mailinglist thing. What is there? How did it get
there? I did not make it.

Thank you so much.


On 3/23/07 12:05 AM, in article
mecklists-09B7DE.23054522032007@msnews.microsoft.com, "William Smith"
<mecklists@REM0VETH1S.comcast.net> wrote:

> In article <C22869A6.8672%Louis.Walch@sundancechannel.com>,
> "Walch, Louis" <Louis.Walch@sundancechannel.com> wrote:
>
>> Thank you for the reply.
>> I have no rules or mailinglist manager set up.
>>
>> The problem did not happen before I upgraded (with auto update).
>
> Hi Louis!
>
> Can you please double-check Tools --> Mailing List Manager? I know you
> said you don't have any rules or this set up but what you're describing
> is a classic symptom of a MLM rule (not the same as Tools --> Rules)
> that is often created without knowing it. I've never heard of anything
> else causing the symptom you're describing.
>
> Thanks! bill

Diane
Fri Mar 23 15:20:21 CDT 2007

On 3/23/07 9:58 AM, in article
C2297F65.8725%Louis.Walch@sundancechannel.com, "Walch, Louis"
<Louis.Walch@sundancechannel.com> wrote:

> You are right. There was a mailinglist thing. What is there? How did it get
> there? I did not make it.

It's very easy to set up a MLM rule by accident, when you are marking a
message as 'not junk'. The wording of that dialog is ambiguous to say the
least.

This has hit the top 5 lists of FAQs.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>