Entourage crashes during Import from OE

Hello! I hope you can help me.

I'm running OE 5 on my G4 (Mac OS 9.2) and I'm trying to cross over to
Entourage 2001 in anticipation of purchasing Entourage 2004 for my new G5.

I have successfully imported my address book and my accounts into
Entourage 2001, but when I try to import my mail messages from OE the
import crashes halfway through. I have restarted and tried again three
times and I get the same result.

In my outbox in OE there is a corrupt message. It doesn't send with my
other messages and whenever I click on it to try and delete it, or
attempt to drag it into the deleted items folder, OE crashes
immediately. I have tried doing a "complex rebuild" of the database;
this also crashes the program. I have not tried compacting the database.
Maybe this corrupted outbox message is interfering with the import into
Entourage, maybe it doesn't. That's what I hope one of you can tell me.

Thanks!!!!!

Dave

Please respond to dhelfrey1@comcast.net

Barry
Mon Jan 24 03:07:39 CST 2005

On 24/1/05 6:42 am, in article 41F498DC.7000909@comcast.net, "Dave"
<dhelfrey1@comcast.net> wrote:

> Maybe this corrupted outbox message is interfering with the import into
> Entourage, maybe it doesn't. That's what I hope one of you can tell me.

It almost certainly will.

You should compact/rebuild the OE database before importing. Unfortunately,
I don't remember the precise instructions for doing this - perhaps someone
else will chime inhere?

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the All-New Entourage Help Pages? - Check them out:
<http://www.entourage.mvps.org/>

Paul
Mon Jan 24 09:59:09 CST 2005

On 1/24/05 1:07 AM, in article BE1A6B5B.3A41F%barry@mvps.org.INVALID, "Barry
Wainwright" <barry@mvps.org.INVALID> wrote:

> On 24/1/05 6:42 am, in article 41F498DC.7000909@comcast.net, "Dave"
> <dhelfrey1@comcast.net> wrote:
>
>> Maybe this corrupted outbox message is interfering with the import into
>> Entourage, maybe it doesn't. That's what I hope one of you can tell me.
>
> It almost certainly will.
>
> You should compact/rebuild the OE database before importing. Unfortunately,
> I don't remember the precise instructions for doing this - perhaps someone
> else will chime inhere?

Pretty close to how you do it in Entourage.

Launch OE holding down Option key. You'll get a question asking if you wish
to Compact the database. Click No. Then you'll get a dialog asking if you
wish to do a Complex Rebuild of the database. Click Yes. The rebuilder back
in OE 5 was not as robust as the current Entourage one, but will hopefully
work OK.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.