johnroGOB
Sat Dec 01 08:35:13 PST 2007
On Nov 30, 8:57 pm, Diane Ross <di...@invalid.entourage.mvps.org>
wrote:
> On 11/30/07 12:01 PM, in article
> 73f11ee8-8d74-4e79-a61f-9bb1369fc...@s19g2000prg.googlegroups.com,
>
> "johnroGOB" <john.rootsmu...@gmail.com> wrote:
> > My wife has a G5 with OS 10.4 (about to update). Microsoft Office
> > 2003 programs (WOrd, Excel, mainly) run fine EXCEPT for Entourage,
> > which opens but cannot access the Internet most of the time. None of
> > the mail settings have changed. Sometimes a restart allows upload/
> > download, and other Inet applications run. I tried reinstalling
> > Office, which seemed to work for a while. Any ideas?
>
> It's Office 2004 not 2003 :-) Under Entourage in the Menu bar, select
> About Entourage. If it says 11.3.6, then Entourage is fully updated. If not
> then get these updaters:
>
> Mactopia Downloads
> <
http://www.microsoft.com/mac/downloads.aspx>
>
> You need to get these updaters:
>
> 11.3.5 combo
> 11.3.6 requires 11.3.5 to be installed
> 11.3.7 requires 11.3.6 to be installed
> 11.3.8 requires 11.3.7 to be installed
> 11.3.9 requires 11.3.8 to be installed
>
> Note: even though Office has updated to 11.3.9, not all applications
> including Entourage were upgraded to 11.3.9.
>
> When you say can't access the internet, are you including your browser or
> just Entourage doing a Send & Receive for mail?
>
> It could be a corrupt message in your outbox, your ISP's server temporarily
> not responding, a corrupt message you are trying to download.
>
> Basics of Send & Receive:
>
> 1. If you can receive but not send then you have a bad SMTP configuration
> 2. If you can send but not receive you have a bad POP or IMAP configuration
>
> You can try re-entering info.
> You can delete account and create a new one.
> Using copy/paste can result in an extra space being added. Type carefully.
> Check your Keychain for corruption.
> --
> Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
> Entourage Help Page <
http://www.entourage.mvps.org/>
> Entourage Help Blog <
http://blog.entourage.mvps.org/>
Diane,
Thanks for your detailed help. I am uploading/downloading e-mail via
Entourage to/from worldnet.att.net, but have been thinking of
changing. I'll try all of your suggestions.