My Handspring Treo 600 Smart Phone using the latest Palm software (4.1)=20
appears to be syncing with Entourage 2004 but fails to actually sync my=20
contacts and appointments with my Mac using the Panther operating=20
system. When I sync the phone with the Mac it goes through the routine =
and=20
even does a backup but no changes are actually made to the phone records =

or the Mac records. Has anyone else eperienced this problem? If so, do=20
you have a suggested fix?

Please email: kreg@rowemail.com

Thank you

Re: Entourage 2004 conduit sync problem with Palm 4.1 by Corentin

Corentin
Fri May 28 10:14:10 CDT 2004

On Thu, 27 May 2004 23:53:22 -0500, Kreg Rowe wrote
(in article <13f4b01c4446f$b437c930$a001280a@phx.gbl>):

> My Handspring Treo 600 Smart Phone using the latest Palm software (4.1)

The latest Palm software version is 4.2.1...
http://www.palmone.com/us/support/macintosh/mac_desktop.html


Corentin

--
--- Mac:MS MVP (Francophone) ---
(MS) MVP: http://mvp.support.microsoft.com/
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Retirez NoSpam de mon adresse pour m'écrire/Remove NoSpam to e-mail me


Entourage 2004 conduit sync problem with Palm 4.1 by Rupert

Rupert
Sat May 29 15:43:45 CDT 2004

Yes I have the same problem. I guess the old handheld synch patch for
Entourage X doesn't work for Entourage 2004. When will Microsoft come
out with a new patch??? Wish I had known this before I upgraded...

>-----Original Message-----
>My Handspring Treo 600 Smart Phone using the latest Palm software (4.1)
>appears to be syncing with Entourage 2004 but fails to actually sync my
>contacts and appointments with my Mac using the Panther operating
>system. When I sync the phone with the Mac it goes through the routine
and
>even does a backup but no changes are actually made to the phone
records
>or the Mac records. Has anyone else eperienced this problem? If so, do
>you have a suggested fix?
>
>Please email: kreg@rowemail.com
>
>Thank you
>.
>

Re: Entourage 2004 conduit sync problem with Palm 4.1 by Ignat

Ignat
Sat May 29 19:55:11 CDT 2004

> This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--B_3168708912_1393728
Content-type: text/plain;
charset="ISO-8859-1"
Content-transfer-encoding: 8bit

on 5/29/04 16.43, in article 1523001c445bd$a28c3690$a101280a@phx.gbl, Rupert
Thompson anonymous@discussions.microsoft.com wrote:

> Yes I have the same problem. I guess the old handheld synch patch for
> Entourage X doesn't work for Entourage 2004. When will Microsoft come
> out with a new patch??? Wish I had known this before I upgraded...
>
>> >-----Original Message-----
>> >My Handspring Treo 600 Smart Phone using the latest Palm software (4.1)
>> >appears to be syncing with Entourage 2004 but fails to actually sync my
>> >contacts and appointments with my Mac using the Panther operating
>> >system. When I sync the phone with the Mac it goes through the routine
> and
>> >even does a backup but no changes are actually made to the phone
> records
>> >or the Mac records. Has anyone else eperienced this problem? If so, do
>> >you have a suggested fix?
>> >
>> >Please email: kreg@rowemail.com
>> >
>> >Thank you
>> >.
>> >

This issue has been addressed many times in this space over the last couple
of weeks. The old Handheld Sync for Entourage X will not work fro Entourage
2004. Re-insert your Office 2004 CD, and find the new sync under Additional
Tools. Install it, read the Read Me, and take the time to set up the new
conduit correctly from Hot Sync Manager. BTW, Palm¹s latest software is
5.2, not 4.1, although your Treo may only accept 4.1. Good luck.
--
Ignat Solzhenitsyn
Entourage 11.0.0 -- Mac OS 10.3.4
PowerBook G4 15-inch 1.25 GHz ³AluBook²
Palm OS 5.1 -- Palm Tungsten T3


--B_3168708912_1393728
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable

<HTML>
<HEAD>
<TITLE>Re: Entourage 2004 conduit sync problem with Palm 4.1</TITLE>
</HEAD>
<BODY>
<FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:12.0px'>on 5/=
29/04 16.43, in article 1523001c445bd$a28c3690$a101280a@phx.gbl, Rupert Thom=
pson anonymous@discussions.microsoft.com wrote:<BR>
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYL=
E=3D'font-size:12.0px'>Yes I have the same problem. &nbsp;I guess the old hand=
held synch patch for <BR>
Entourage X doesn't work for Entourage 2004. &nbsp;When will Microsoft come=
<BR>
out with a new patch??? Wish I had known this before I upgraded...<BR>
<BR>
&gt;-----Original Message-----<BR>
&gt;My Handspring Treo 600 Smart Phone using the latest Palm software (4.1)=
<BR>
&gt;appears to be syncing with Entourage 2004 but fails to actually sync my=
<BR>
&gt;contacts and appointments with my Mac using the Panther operating <BR>
&gt;system. When I sync the phone with the Mac it goes through the routine =
<BR>
and <BR>
&gt;even does a backup but no changes are actually made to the phone <BR>
records <BR>
&gt;or the Mac records. Has anyone else eperienced this problem? If so, do =
<BR>
&gt;you have a suggested fix?<BR>
&gt;<BR>
&gt;Please email: &nbsp;kreg@rowemail.com<BR>
&gt;<BR>
&gt;Thank you<BR>
&gt;.<BR>
&gt;<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STY=
LE=3D'font-size:12.0px'><BR>
This issue has been addressed many times in this space over the last couple=
of weeks. &nbsp;The old Handheld Sync for Entourage X will not work fro Ent=
ourage 2004. &nbsp;Re-insert your Office 2004 CD, and find the new sync unde=
r Additional Tools. &nbsp;Install it, read the Read Me, and take the time to=
set up the new conduit correctly from Hot Sync Manager. &nbsp;BTW, Palm&#82=
17;s latest software is 5.2, not 4.1, although your Treo may only accept 4.1=
. &nbsp;Good luck.<BR>
-- <BR>
Ignat Solzhenitsyn<BR>
Entourage 11.0.0 -- Mac OS 10.3.4<BR>
PowerBook G4 15-inch 1.25 GHz &#8220;AluBook&#8221;<BR>
Palm OS 5.1 -- Palm Tungsten T3<BR>
</SPAN></FONT>
</BODY>
</HTML>


--B_3168708912_1393728--


Re: Entourage 2004 conduit sync problem with Palm 4.1 by timothy771

timothy771
Tue Jun 01 21:05:56 CDT 2004

I am sorry for asking as you indicate this has been address before,
but I have looked on the CD several times and I can not locate new
sync under Additional Tools, it's just not there?? I know I'm looking
in the right place? I am a Teacher and using the Teacher Student
version of Office 2004, is that the problem?

Office 2004, on a Powerbook.

Re: Entourage 2004 conduit sync problem with Palm 4.1 by BB

BB
Wed Jun 02 04:32:35 CDT 2004

Hi

I found the installer inside the Additonal Tools folder inside the Microsoft
Office 2004 folder on my hard drive, i.e. Macintosh
HD:Applications:Microsoft Office 2004:Additional Tools:Handheld Sync
Installer

/Bo


On 04-06-02 04.05, in article
aab31a94.0406011805.676d428a@posting.google.com, "Timothy771"
<timothy771@aol.com> wrote:

> I am sorry for asking as you indicate this has been address before,
> but I have looked on the CD several times and I can not locate new
> sync under Additional Tools, it's just not there?? I know I'm looking
> in the right place? I am a Teacher and using the Teacher Student
> version of Office 2004, is that the problem?
>
> Office 2004, on a Powerbook.



Re: Entourage 2004 conduit sync problem with Palm 4.1 by ajaxmercer

ajaxmercer
Thu Jun 03 21:34:08 CDT 2004

Thank you so much. You are a life saver. When you update to Entourage
2004, it silently breaks the conduit. It takes a while to figure out
that the contacts aren't updating properly, and very confusing how to
fix it. But installing the helper file you describe below did the
trick (curiously, not mentioned on the microsoft web site, which does
all it can to bury the fact that they make this incredibly helpful
cross-platform tool.

/ajx

BB <bo.boivie._DELETE_@bigfoot.com> wrote in message news:<BCE36B53.1CE9%bo.boivie._DELETE_@bigfoot.com>...
> Hi
>
> I found the installer inside the Additonal Tools folder inside the Microsoft
> Office 2004 folder on my hard drive, i.e. Macintosh
> HD:Applications:Microsoft Office 2004:Additional Tools:Handheld Sync
> Installer
>
> /Bo
>
>
> On 04-06-02 04.05, in article
> aab31a94.0406011805.676d428a@posting.google.com, "Timothy771"
> <timothy771@aol.com> wrote:
>
> > I am sorry for asking as you indicate this has been address before,
> > but I have looked on the CD several times and I can not locate new
> > sync under Additional Tools, it's just not there?? I know I'm looking
> > in the right place? I am a Teacher and using the Teacher Student
> > version of Office 2004, is that the problem?
> >
> > Office 2004, on a Powerbook.

Re: Entourage 2004 conduit sync problem with Palm 4.1 by Chris

Chris
Fri Jun 04 02:35:03 CDT 2004

On 4/6/04 3:34 am, in article
9805a8c7.0406031834.f7b8eec@posting.google.com, "ajax"
<ajaxmercer@gmail.com> wrote:

> Thank you so much. You are a life saver. When you update to Entourage
> 2004, it silently breaks the conduit. It takes a while to figure out
> that the contacts aren't updating properly, and very confusing how to
> fix it. But installing the helper file you describe below did the
> trick (curiously, not mentioned on the microsoft web site, which does
> all it can to bury the fact that they make this incredibly helpful
> cross-platform tool.

It isn't a "helper file", it is the installer for the new version of the
conduit.

But I agree it is amiss of MS to not note anywhere that the conduit needs a
separate upgrade step, and/or offer to run the conduit installer for you in
the "first time run" code.

Cheers,

Chris