Entourage and the beach ball

I'm running Entourage under Tiger on a G4 and G5. Increasingly, the
application "goes away," showing the spinning beach ball and freezing. If I
look at the "force quit" dialog box it says the application isn't
responding, but if I leave it alone for a period of time - usually 30-60
seconds - it comes back to life. This happens every 2-3 minutes apparently
at random on both machines. Any suggestions? I have to use Entourage as
the front end to our corporate Exchange server.
Thanks - Jim

Allen
Fri Jul 29 19:54:09 CDT 2005

On 2005-07-29 10:52:00 -0700, Jim McCord <jjm542@pacbell.net> said:

> I'm running Entourage under Tiger on a G4 and G5. Increasingly, the
> application "goes away," showing the spinning beach ball and freezing. If I
> look at the "force quit" dialog box it says the application isn't
> responding, but if I leave it alone for a period of time - usually 30-60
> seconds - it comes back to life. This happens every 2-3 minutes apparently
> at random on both machines. Any suggestions? I have to use Entourage as
> the front end to our corporate Exchange server.
> Thanks - Jim

Are you using Live Sync? If so, try disabling it and doing manual
syncing when needed.
--
Allen Watson
MVP for Office (Entourage, Word)
http://homepage.mac.com/allen_a_watson/
HELP for Entourage: http://entourage.mvps.org

Jim
Sat Jul 30 20:02:08 CDT 2005

On 7/29/05 5:54 PM, in article 2005072917540950073%allen@circleofacom,
"Allen Watson" <allen@circleofa.com> wrote:

> On 2005-07-29 10:52:00 -0700, Jim McCord <jjm542@pacbell.net> said:
>
>> I'm running Entourage under Tiger on a G4 and G5. Increasingly, the
>> application "goes away," showing the spinning beach ball and freezing. If I
>> look at the "force quit" dialog box it says the application isn't
>> responding, but if I leave it alone for a period of time - usually 30-60
>> seconds - it comes back to life. This happens every 2-3 minutes apparently
>> at random on both machines. Any suggestions? I have to use Entourage as
>> the front end to our corporate Exchange server.
>> Thanks - Jim
>
> Are you using Live Sync? If so, try disabling it and doing manual
> syncing when needed.
Alan, how do I disable it? Entourage Help doesn't tell me.
Thanks - Jim

Paul
Sat Jul 30 20:43:14 CDT 2005

On 7/30/05 6:02 PM, in article BF117120.304A6%jjm542@pacbell.net, "Jim
McCord" <jjm542@pacbell.net> wrote:

>> Are you using Live Sync? If so, try disabling it and doing manual
>> syncing when needed.
> Alan, how do I disable it? Entourage Help doesn't tell me.
> Thanks - Jim

Tools/Accounts/[that IMAP account]/Edit/Options. Uncheck the LiveSync box.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

Jim
Sun Jul 31 10:05:16 CDT 2005

On 7/30/05 6:43 PM, in article BF117AC2.AA095%berkowit@spoof_silcom.com,
"Paul Berkowitz" <berkowit@spoof_silcom.com> wrote:

> On 7/30/05 6:02 PM, in article BF117120.304A6%jjm542@pacbell.net, "Jim
> McCord" <jjm542@pacbell.net> wrote:
>
>>> Are you using Live Sync? If so, try disabling it and doing manual
>>> syncing when needed.
>> Alan, how do I disable it? Entourage Help doesn't tell me.
>> Thanks - Jim
>
> Tools/Accounts/[that IMAP account]/Edit/Options. Uncheck the LiveSync box.
Paul I still can't find it. Tools/Accounts/[Exchange account]/Edit/and then
there isn't any option button, just a series of buttons for Account
Settings, Mail, Directory, Advanced, Delegate, Security. None of these have
Option buttons or anything about Live Sync. This is Entourage 11.1.0.
Perhaps an Exchange account is not the same as an IMAP account? (BTW, the
connection to the exchange account is a VPN connection if that matters)
jim

Paul
Sun Jul 31 13:24:46 CDT 2005

On 7/31/05 8:05 AM, in article BF1236BC.30730%jjm542@pacbell.net, "Jim
McCord" <jjm542@pacbell.net> wrote:

> On 7/30/05 6:43 PM, in article BF117AC2.AA095%berkowit@spoof_silcom.com,
> "Paul Berkowitz" <berkowit@spoof_silcom.com> wrote:
>
>> On 7/30/05 6:02 PM, in article BF117120.304A6%jjm542@pacbell.net, "Jim
>> McCord" <jjm542@pacbell.net> wrote:
>>
>>>> Are you using Live Sync? If so, try disabling it and doing manual
>>>> syncing when needed.
>>> Alan, how do I disable it? Entourage Help doesn't tell me.
>>> Thanks - Jim
>>
>> Tools/Accounts/[that IMAP account]/Edit/Options. Uncheck the LiveSync box.
> Paul I still can't find it. Tools/Accounts/[Exchange account]/Edit/and then
> there isn't any option button, just a series of buttons for Account
> Settings, Mail, Directory, Advanced, Delegate, Security. None of these have
> Option buttons or anything about Live Sync. This is Entourage 11.1.0.
> Perhaps an Exchange account is not the same as an IMAP account? (BTW, the
> connection to the exchange account is a VPN connection if that matters)


Did you ever say before that you had Exchange and Entourage 2004? I missed
that. Exchange accounts in Entourage 2004 11.x (as opposed to X
10.1.4-10.1.6) are no longer IMAP accounts, so they don't have specified
LiveSync options. They now operate as WebDAV accounts, and effectively are
LiveSync (well, almost - they seem to sync every two minutes) which can't be
turned off.

Microsoft has acknowledged that there are problems in Exchange accounts,
many of which will be addressed by the imminent Entourage Exchange update
promised for "the second half of the year" (at MWSF). So hang in there.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.