Entourage Time Issues

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 - 1
 - No Spotlight Pref I think I have worked out why, but not what to do... On my system Spotlight works fine with Entourage, however with most of the other users in my organisation the 'Spotlight' item is not visible in the Entourage Preferences menu. I think this is because I have been using MS Office 2004 since it was released and have gone through all of the updates (inc. the 11.2.3 which added Spotlight), whereas most of my colleagues have come to Office 2004 quite recently and have gone straight to 11.3.x bypassing the 11.2.3 update. So that's the problem and I think why it's happening, anyone else seen this have any suggestions how I can add Spotlight now that the 11.2.3 update is no longer available? Thanks all. Tag: Entourage Time Issues Tag: 75476
 - 2
 - Error -3253 I just installed Entourage, and decided to have my e-mails transferred to my new mailbox, thinking they would still stay on the Earthlink server (and in that inbox as well). Unfortunately, they didn't, and I called Entourage support to figure out how to keep them in my Earthlink box from here on out, but unfortunately I now have to forward the remaining 800 e-mails from Entourage mail back to my Earthlink address. I have yet to try and send an e-mail from Entourage mail, but I just got a message saying: "Connection to the server failed or was dropped." My question is, does anyone know why I might be receiving this message error, and is there a way to fix it? Am I not connected? Also, is there a way to forward multiple messages from Entourage at one time? Thanks for your help. Tag: Entourage Time Issues Tag: 75475
 - 3
 - Entourage X workaround did not work? I did the "unofficial entrourage x workaround" and times are still an hour off on the calendar display, but show correctly when you open the item. I opened them, made a change, and re-saved them, too. I noticed some things, the timezone file on the mac, and the one that downloaded, was timezones, NOT timezones.ics, and it was supposed to be located in Office x/office/timezones, but there was no timezones folder, the timezones file was just under office folder. Has anyone else had problems with the workaround? Tag: Entourage Time Issues Tag: 75471
 - 4
 - Items Deleted On Apple Mail Don't Delete Off Of Entourage > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3257319460_9417458 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit My apologies if this question has been asked before. I¹m new to the group and have found it very useful so far. We have some users who use Entourage at work, but use the Apple Mail client at home. When they delete messages using the Apple Mail client at home, they find that those messages are still in their inbox when they come into work and look at Entourage. Has anyone run into this before? We are using Exchange 2003 server and the ³deleted² messages also appear in the Inbox of the webmail client as well. --B_3257319460_9417458 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Items Deleted On Apple Mail Don't Delete Off Of Entourage</TITLE> </HEAD> <BODY> My ap= ologies if this question has been asked before.  I’m new to the g= roup and have found it very useful so far. We have some users who use Entourage at work, but use the Apple Mail client= at home.  When they delete messages using the Apple Mail client at hom= e, they find that those messages are still in their inbox when they come int= o work and look at Entourage. Has anyone run into this before?  We are using Exchange 2003 server an= d the “deleted” messages also appear in the Inbox of the webmail= client as well. </BODY> </HTML> --B_3257319460_9417458-- Tag: Entourage Time Issues Tag: 75470
 - 5
 - Attachments When I receive attachments - either in Word or Excel - in Entourage.......they are unable to be opened with either Word or Excel. However, when I use the other Mac mailer (Mail) and open the attachments, I have no problem. How can I fix this in Entourage? Thanks Alton Clark Dubois Tag: Entourage Time Issues Tag: 75468
 - 6
 - Entourage cutting sent emails short Entourage has been cutting short some of the emails sent by one of the users at our company. I have just updated it to Office 2004 for Mac 11.3.4 but am still having the problem. I have just worked out that it seems to cut any email short where there is a full stop at the end of a line on the 76th character. This only occurs within Entourage. When the same email is sent using Mac Mail or Outlook from a PC the email sends correctly. But when sent through Entourage the email is cut after the full stop. The section of the email that is sent is in plain text (whether the original email was sent in html or plain text). When you look in the Sent Items folder at the original sent email it appears normal and full length but obviously the recipient of the email only sees the text up to the where the full stop was. We use a linux email server with Altermime which adds a disclaimer to the bottom of each email. I presume however that this must be a problem with Entourage as all the users of other email clients (Outlook, Mac Mail, Thunderbird, Webmail) have no such problems. Any suggestions? Tag: Entourage Time Issues Tag: 75466
 - 7
 - Trouble syncing with Palm TX after system limited reinstall I had to do a limited reinstall of MAC os on my IMAX after HP driver became corrupted. I can't synch now with a Palm TX and receive the following messsage. What do I do? Thanks HotSync 3.2 started 3/19/07 3:08:24 AM A conflict in the installed conduits has been detected. This is caused when more than one conduit is using the same PIM data type (e.g., Address Book vs. Contacts). To allow synchronization to proceed, use the Conduit Settings dialog to turn off the extra conduits for this user, or drag the extra conduits to the Disabled Conduits folder. The following conduits are in conflict: Entourage Conduit Contacts The following conduits are in conflict: Entourage Conduit Calendar The following conduits are in conflict: Entourage Conduit Memos The following conduits are in conflict: Entourage Conduit Tasks Conduit Conflict Notifier halted the HotSync operation during the <Sync OK> notification. HotSync Canceled 3/19/07 3:09:27 AM Tag: Entourage Time Issues Tag: 75465
 - 8
 - Message Status reply indicator I just noticed that messages I reply to have an indicator that points backward to indicate that it is a reply. However, clicking it doesn't take you to the original message. Is there a way for this indicator to take you to the original message that you either replied from or forwarded from. Thanks Kerry Tag: Entourage Time Issues Tag: 75463
 - 9
 - Rule or Applescript to Reduce Text Size on Sending Mail > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3257255405_1922598 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit Hi: I have a minor yet nagging problem I¹d love help with. I have a 23² screen, and because it¹s big tend to increase the font size for viewing email in Entourage to 18. Problem is that when I send mail to people it shows up really big on their typically smaller screens. Does anyone know of a way to set up a rule, or if there is an Applescript, that will allow me to decrease the font size on mail sent from a particular email address? Thanks to anyone who can help. Guy --B_3257255405_1922598 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Rule or Applescript to Reduce Text Size on Sending Mail</TITLE> </HEAD> <BODY> Hi: I have a minor yet nagging problem I’d love help with. I have a 23&#8= 221; screen, and because it’s big tend to increase the font size for v= iewing email in Entourage to 18. Problem is that when I send mail to people = it shows up really big on their typically smaller screens. Does anyone know = of a way to set up a rule, or if there is an Applescript, that will allow me= to decrease the font size on mail sent from a particular email address? <BR= > Thanks to anyone who can help. Guy </BODY> </HTML> --B_3257255405_1922598-- Tag: Entourage Time Issues Tag: 75457
 - 10
 - Microsoft Entourage An unknown error (-50) occurred Can anyone tell me why this is happening when I attach a document off a server share point? I have a screen shot if need be. Thanks Tag: Entourage Time Issues Tag: 75455
 - 11
 - "This identity cannot be opened with this version of Entourage" Good day, I have a user running Mac OS X 10.4.9 and MS Office X. After she updated to 10.4.9, she gets the "This identity cannot be opened with this version of Entourage" error whenever she launched Entourage. I have performed an advanced rebuild of the database and updated Office to version 10.1.9, but neither have successfully resolved the issue. If I remove her identity from the ~/Documents/Microsoft User Data/Office X Identities folder, Entourage boots normally. Is the database just whacked? Or will I need to reinstall MS Office? Reinstalling is my next step but I wanted to see if anyone had a fix for this issue before I try the reinstall. Thanks in advance! John Tag: Entourage Time Issues Tag: 75453
 - 12
 - Error when opening Entourage I get the following error when opening Entourage 2004: "Microsoft Entourage got an error: Can't get account of folder id 101." Any ideas? Tag: Entourage Time Issues Tag: 75447
 - 13
 - Sender in the xamil. Hello; Can I change the sender name or email address when I send out mail using mailx? In other words, I do not want it to show the user name I am using on the UNIX box (guestuser account) plus the address. Instead, I like it to be (customer support) plus the address. Best Regards. Tag: Entourage Time Issues Tag: 75446
 - 14
 - Any way to target meeting responses with a rule? I'm a recent mac convert, and so far, the only thing that I can't figure out how to do is this: Any time I send out an invite to a meeting, I like to know who's going to be there, so I request a response by default. This lets me open up the meeting in my calendar, and see a list of who's going and who isn't. However, I don't necessarily want 50 "Event accepted" messages to show up in my inbox. On Outlook, I had a filter set up that would move them all to a folder so that I could view the comments if necessary, without cluttering up my inbox. I can't figure out how to do this with Entourage's Tools > Rules dialog. Any ideas? Maybe an AppleScript that could just be run on all messages to check for something? Viewing the source of the meeting responses, they seem to be in 3 different categories. 1. Outlook/Entourage response, no comments: I can target these by looking for the Specific Header of Content-Type: text/calendar. 2. Outlook/Entourage response with comments, or iCal/AppleMail response: The message type is Content-Type: multipart/mixed;, and one of the parts has a Content-Type of text/calendar. The second type, I'm having trouble targeting with a rule. Any suggestions? Thanks. Tag: Entourage Time Issues Tag: 75444
 - 15
 - Cannot access preferences Entourage just stopped allowing me to access my preferences. Everything else works, but when I press command-comma the pref window opens for a second and the Entourage quits with no error message, just asks if I want to reopen or send a report to Apple. I have tried trashing the Entourage Preferences in my home lib and checked the database integrity. Neither helped. Tag: Entourage Time Issues Tag: 75439
 - 16
 - Signature placement in replies in Entourage 2004? Hello, How do I get my signature to be added to the end of my reply? Currently it's placed at the end of the entire message (included quoted text) - I would like it at the end of my reply BEFORE the quoted text? Regards, Kristin. Tag: Entourage Time Issues Tag: 75438
 - 17
 - No Option to Use Spotlight > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3257236930_367964 Content-type: text/plain; charset="ISO-8859-1" Content-transfer-encoding: 8bit I notice elsewhere that someone commented that they lost the Spotlight option from Preferences>General on a reinstall. My problem is similar in that I have never been able to access [see] this option, but I have not done a reinstall and I am up-to-date with both OS X and Entourage patches (10.4.9 and 11.3.3 (061214) respectively). I don¹t have my install disks available immediately to do a reinstall [I recently moved house and they are in a box somewhere!] so I would rather find another way around. I have tried trashing preferences, but this has no effect. I also tried creating a new user account but Entourage was still missing this option. Any ideas? --B_3257236930_367964 Content-type: text/html; charset="ISO-8859-1" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>No Option to Use Spotlight</TITLE> </HEAD> <BODY> I not= ice elsewhere that someone commented that they lost the Spotlight option fro= m Preferences>General on a reinstall. My problem is similar in that I have never been able to access [see] this o= ption, but I have not done a reinstall and I am up-to-date with both OS X an= d Entourage patches (10.4.9 and 11.3.3 (061214) respectively). I don’t have my install disks available immediately to do a reinstall= [I recently moved house and they are in a box somewhere!] so I would rather= find another way around.  I have tried trashing preferences, but this = has no effect.  I also tried creating a new user account but Entourage = was still missing this option. Any ideas? </BODY> </HTML> --B_3257236930_367964-- Tag: Entourage Time Issues Tag: 75437
 - 18
 - "Find Related Items" like PC Outlook version does? Hi, I use Outlook on a Win XP machine at work and Entourage on my Mac at home. I cannot find anywhere in Entourage where there is a command that behaves the same as the "find related items" command does in Outlook. I use this extensively on my work computer because it automatically finds any messages in my inbox and sent items which belong to the same thread and allows me to quickly select all those messages and file them in another folder together. There is a "Find Related Items" command in my Edit menu in Entourage but it is always greyed out. From what I can read about it, it will only find "related" items which I have manually created links to. Not very helpful in my opinion. Is there a third party script or something which gives Entourage the same functionality as Outlook? Tag: Entourage Time Issues Tag: 75436
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 - Archiving > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3257185850_1195925 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit Is there any way to archive the personal folders in Entourage? --B_3257185850_1195925 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Archiving</TITLE> </HEAD> <BODY> Is there any way to arch= ive the personal folders in Entourage? </BODY> </HTML> --B_3257185850_1195925-- Tag: Entourage Time Issues Tag: 75433
 - 20
 - Can't delete a Corrupt Schedule Using Microsoft Office for Mac X v.10.1.6 (ENTOURAGE) / MAC OS X 10.4.9 I am having the same problem as described below (in 2004) I too tried both recommended steps - with no success. And I'm having to do REBUILDS weekly due to crashes. I've cleaned out my inboxes, and I still get errors. And he's right, the main SCHEDULE is the one that's been "misnamed" in error and won't delete. I never saw an answer to Jeff's second email, so Please advise? On Mar 2 2004, 12:08=C2=A0pm, Jeff Malloy <j...@gowebtech.net> wrote: > On 2/28/04 11:58 AM, in article BC66089D.59B9C%berkowit@spoof_silcom.com,> > "Paul Berkowitz" <berkowit@spoof_silcom.com> wrote: > > On 2/27/04 7:58 AM, in article BC64D368.1B83F%j...@gowebtech.net, "Jeff > > Malloy" <j...@gowebtech.net> wrote: > > >> Entourage X 10.1.4 =C2=A0OSX =C2=A010.2.8 > > >> The =C5=92Stuck at Office=C2=B9 schedule prevents me from using the fu= nctionality > >> provided by the =C5=92Send & Receive=C2=B9 button in the tool bar. > > >> When clicked, an =C5=92Error description=C2=B9 dialog box pops up and = informs me that > >> =C5=92The schedule =C2=B3Stuck at office=C2=B9 could not be successful= ly executed.=C2=B2 and > >> suggests that I edit or delete the schedule. > > >> When I click on the =C5=92Edit Schedule=C2=B9 button, another dialog b= ox pops up > >> informing me that =C5=92An error has occurred (-192) > > >> When I attempt to access the Stick at Office schedule from the > >> =C5=92Tools>Schedules=C2=B9 menu, the =C5=92Stuck at office=C2=B9 sche= dule is shown in bold and > >> not checked as =C5=92Enabled=C2=B9. =C2=A0When =C5=92Stuck at office= =C2=B9 is selected, the =C5=92Delete=C2=B9 > >> button is dimmed so I cannot remove and when =C5=92Edit=C2=B9 is click= ed, Entourage > >> =C5=92Unexpectedly Quits=C2=B9. > > >> How do I resolve this dilemma? Is there a preference or other file tha= t I can > >> hand configure? I have numerous filters in place, that if possible, I = would > >> not like to lose in resolving the problem. > > > Well, you must have a corrupted Schedules structure, so you might lose = some. > > Just temporarily, to get missing mail, disable Send & Receive All sched= ule, > > and instead go to Tools/Send & Receive/ and select individual accounts,= one at > > a time. If even that creates the same problem. go top Tools/Accounts/[a= POP > > account], and on the Options page, click Allow Online Access. Then you'= ll find > > a server icon for the account in your Folder list: click it and you wil= l be > > able to read your mail while it's still on the POP server. =C2=A0You ca= n already do > > this for any IMAP accounts. > > > For a real fix, there's no longer a separate Schedules file in Entourag= e X. > > First try an Advanced Rebuild - hold down Option key while launching, a= nd > > choose Advanced. I expect that will fix it so that you can select "Stuc= k at > > Office" and can delete. Do so, then remake it from scratch. > > > I have a feeling that the "Stuck at Office" listing in Tools/Schedules = is > > actually your real Send & Receive schedule (or mistaken as such by Ento= urage). > > Send & Receive is the only schedule in bold, and the only one which can= 't be > > deleted. What might be worth trying before even doing the Advanced Rebu= ild > > would be to delete the Schedule (non-bold) which appears in =C2=A0your = list as > > "Send & Receive All", then open (Edit) the "Stuck at Office" schedule a= nd > > change its name to "Send & Receive All", and change its actions to the = usual > > Send and Receive actions. Then quit and relaunch Entourage and see if a= ll is > > OK, then put this fixed Send & Receive back on its usual timed repeat, = etc. > > > I think that somehow you may have tried to change its name - perhaps yo= u had > > TWO Send & Receives? (Perhaps you imported the non-bold one from Entour= age > > 2001 or Outlook Express?) If so, this may fix it. Otherwise do the Adva= nced > > Rebuild and that should fix it. > > -- Paul Berkowitz MVP Entourage Entourage FAQ Page: <http://www.entourage.mvps.org/ toc.html> Please "Reply To Newsgroup" to reply to this message. Emails will be ignored. PLEASE always state which version of Entourage you are using - 2001 or X=2E It's often impossible to answer your questions otherwise. " > > JEFF: The problem I describe first appeared under Office 2001 and contin= ues under Office X. And, yes I think it did show itself after an import. > > I tried your second suggestion first to no avail. Then I tried your first > suggestion second (Advanced Rebuild)=C2=AD to no avail. Stuck at the Offi= ce is > the only item that now appears under Tools>Run Schedule and under Tools>R= un > Schedule>Edit Schedules =C2=A0However, I still cannot delete and clicking= on Edit > still causes Entourage to Unexpectedly Quit. > > Any other thoughts, > Jeff Malloy Tag: Entourage Time Issues Tag: 75427
 - 21
 - Deleted an important draft--any fix? Stupid, I know, but I accidentally deleted an important draft from Entourage 11.3.3. Any way to retrieve it? Thanks much. Jon Tag: Entourage Time Issues Tag: 75425
 - 22
 - How do I hide carriage returns? For some reason the carriage returns are visible on Entourage 2004 and it's driving me crazy. They even show when i print hard-copies of messages. Anyone know how to hide them? Tag: Entourage Time Issues Tag: 75423
 - 23
 - Similar Calendar Event Problem: Some Events Display Incorrectly I'm using Entourage 11.3.3 and System 10.4.9. I believe this all revolves around the various Apple and MS updates (or lack of updates) around the daylight savings time changes. Some repeating calendar events that began prior to DST display on the calendar 1 hour later than they should. I've downloaded both Apple's and Microsoft's updates, but nothing seems to fix this. Tag: Entourage Time Issues Tag: 75422
 - 24
 - Troubleshooting receiving meeting invitations via email When a client of mine emails a group of us to accept/decline/tentative a meeting invitation via email my other colleagues receive the email with the option to accept/decline/tentative (which then adds the event to their entourage calendar once accepted), however on my entourage program I do not receive that option. Instead the email just shows who is invited and what time the meeting is. I have checked the entourage preferences with the others and everything seems to be the same. Does anyone know what the problem could be?? Thanks for your help, Kerry Tag: Entourage Time Issues Tag: 75421
 - 25
 - Error message 192 Over the past week I have had difficulty with the Entourage program freezing with certain messages, esp. when I try to reply to an e-mail. What is going on? I cannot find a source for that error #, and the error Log never opens (stays grey). Tag: Entourage Time Issues Tag: 75420
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 - Delegated calendar now blank Does anyone have any suggestions on what to do when a delegated calendar all of a sudden appear blank. No entries at all as far back as I can go. On Friday it was working as well as expected with a full weekly calendar. Mac client is running MacOS X 10.3.9 and Entourage client version 11.2.3. Server is Exchange 2003. Regards -- Craig Tag: Entourage Time Issues Tag: 75417
 - 2
 - 1000+ Contacts No Longer Available in Entourage Please Help!!! Since yesterday (3/17/07) I have been unable to access ANY of my contacts in Entourage. I am the only contact listed in the Address Book. All of my email appears to be intact and I seem to be receiving new email as usual. Also, the calendar still contains the events that were there beforehand, although the links to contacts are missing. My "Database" file (located in the Main Identity folder; inside the Office 2004 Identities folder; inside the Microsoft User Data folder; located in the Documents folder of my User folder) is a 345.4Mb file (yes, I have a lot of contacts in there). I have rebuilt the database 3 times; once from within the Entourage Preferences (in the Spotlight section) and twice via the Entourage Database Utility, where I have also backed up and compacted the file. The resulting Main Identity Database file is 170.2Mb. Note: Shortly before discovering the disappearance of my contacts, I utilized the Apple Software Update program and installed "Security Update 2007-003 / Mac OS X v10.4.9", which upgraded my system from 10.4.8 to 10.4.9. The update required a restart, which I performed. I hope this helps and the problem is obvious to someone out there. I really need to access the missing info and I am in a desperate way as a result. It's probably very unlikely, but feel free to contact me directly at 720-234-5699 Thank you in advance for you time... Escher Van Korlaar Tag: Entourage Time Issues Tag: 75415
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 - Exchange Support pages- new and updated > This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3257094105_4386167 Content-type: text/plain; charset="US-ASCII" Content-transfer-encoding: 7bit New and updated pages for Exchange Support (Refresh your browser!) William Smith, Microsoft Interop MVP - Mac/Windows has been hard at work updating the Exchange Support section of the Entourage Help Page. Stay tuned for more improvements. Connecting Entourage to an Exchange Server from Home <http://www.entourage.mvps.org/exchange/exchangeathome.html> Connecting Entourage to an Exchange Server at work <http://www.entourage.mvps.org/exchange/exchangeatwork.html> Accessing the Global Address List from Home <http://www.entourage.mvps.org/exchange/exchangelookups.html> Updated Exchange FAQs: <http://www.entourage.mvps.org/exchange/exchangefaq.html> Updated Create "Out of Office" Reply <http://www.entourage.mvps.org/exchange/outofoffice.html> -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> One of the top five MS Entourage resources listed on the Entourage Blog. <http://blogs.msdn.com/entourage/> --B_3257094105_4386167 Content-type: text/html; charset="US-ASCII" Content-transfer-encoding: quoted-printable <HTML> <HEAD> <TITLE>Exchange Support pages- new and updated</TITLE> </HEAD> <BODY> New and updated pages for Exchange Suppor= t (Refresh your browser!) <= FONT COLOR=3D"#800000">William Smith, </= FONT>Microsoft Interop MVP - Mac/W= indows has been hard at work updating the Exchange Support section of the En= tourage Help Page. Stay tuned for more improvements. Connecting Entourage to an Exchange Server from Home <a href=3D"http://www.entourage.mvps.org/exchange/exchangeathome.html"><ht= tp://www.entourage.mvps.org/exchange/exchangeathome.html></a> Connecting Entourage to an Exchange Server at work <a href=3D"http://www.entourage.mvps.org/exchange/exchangeatwork.html"><ht= tp://www.entourage.mvps.org/exchange/exchangeatwork.html></a> Accessing the Global Address List from Home <a href=3D"http://www.entourage.mvps.org/exchange/exchangelookups.html"><h= ttp://www.entourage.mvps.org/exchange/exchangelookups.html></a> Updated Exchange FAQs: <a href=3D"http://www.entourage.mvps.org/exchange/exchangefaq.html"><http:= //www.entourage.mvps.org/exchange/exchangefaq.html></a> Updated Create "Out of= Office" Reply <a href=3D"http://www.entourage.mvps.org/exchange/outofoffice.html"><http:= //www.entourage.mvps.org/exchange/outofoffice.html></a> -- Diane Ross, Microsoft Mac MVP Entourage Help Page <a href=3D"http://www.entourage.mvps.org/"><http://www.entourage.mvps.org/= ></a> One of the top five MS Entourage resources listed on the Entourage Blog.<BR= > <a href=3D"http://blogs.msdn.com/entourage/"><http://blogs.msdn.com/entour= age/></a> </BODY> </HTML> --B_3257094105_4386167-- Tag: Entourage Time Issues Tag: 75412
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 - Entourage Updates Data loss After installing an update there is no data in Entourage. Apparently the data file is moved. Why? I could only get my data by restoring from a backup ie it was an emergency situation. I can't believe this is supposed to happen as if the features of the program are used it becomes an essential part of your working environment and the time wasted after updates can be nothing short of traumatic. Tag: Entourage Time Issues Tag: 75408
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 - Suddenly have multiple instances of the same appointments in Entourage calendar Yesterday when I was working on the Mac a dialogue box popped up asking if I wanted to resolve all conflicts in calendar. I ignored it and continued with my work. I did not shut the computer down last night. Today calendar entries, including standard holidays, appeared up to 40 times on the same day. Any thoughts? Some were recurring appointments, but not all. The only ones that appeared to be immune were those that had been updated since the original posting. Tag: Entourage Time Issues Tag: 75404
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 - Unable to open Just installed office 2004. When I attempt to open Entourage I get the following message: This identity cannot be opened with this version of Entourage. Also when I open other components I get other errors ie: Word,Excel,Power Point An unexpected error occurred while trying to load the Microsoft Framework library. Hope someone can help. Thanks, larde Tag: Entourage Time Issues Tag: 75399
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 - Can't access old Identity data Hello... Last night I performed a clean install of my G5 system software (updating it to OSX 10.4.9 after initial install), and am now having no luck getting Entourage (v.X 10.1.0, updated to 10.1.6) to open my old Identity folder. After running the Office X 10.1.9 update (Entourage still shows as 10.1.6 for some reason), I restarted and then repaired permissions as instructed on the Entourage help page. I renamed my old indentity "Old Identity" and added it into my (user)>Documents>Microsoft User Data>Office X Identities folder (the same location as the newly installed "Main Identity" folder). When I attempt to switch identities from within Entourage, the program windows disappear and I receive a message: "This identity cannot be opened with this version of Entourage". Upon closing the dialog box, all that is left of Entourage are the menus (no windows). If I attempt to switch back, Entourage disappears entirely and is replaced with the standard Mac error message: "The application Entourage has quit unexpectedly...". I can no longer open Entourage unless I physically remove the "Old Identity" folder, which enables it to launch off the apparently preferred "Main Identity" folder. The file I'm mostly interested in retreiving is the Messages file, which, judging from the file size (10MB), is where all of my old mail resides. Sneaking this into the "Main Identity" folder doesn't work, Entourage seems to just ignore it. I was successful importing my old contacts via my exported Contacts Export.txt file. So at least something's working. Any and all suggestions as to how I might retrieve my old mail will be much appreciated! Thanks, Stee Tag: Entourage Time Issues Tag: 75393
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 - Unread mail wont appear in Bold I just changed my hard drive and copied over the Microsoft User Data folder from my old computer. All my mail is there and everything looks great except for some reason unread mail wont come up in bold in the list. I've checked the preferences and the box to show unread mail as bold is definitely checked. Any clues? Tag: Entourage Time Issues Tag: 75392
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 - Cannot start Database Utility I need some help. I'm trying to rebuild my Entourage database but I can't seem get the database utility to start/open. I've followed the steps listed in the Microsoft support Knowledge base; close all applications, hold down the Option key and open Entourage. Instead of getting the database utility window Entourage opens normally. I've tried several different times even holding both Option keys but I can never get the database utility. Any thoughts on what I can do to open the database utility? Thanks Brent Tag: Entourage Time Issues Tag: 75389
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 - Office notification -for re-scheduled reminders Hi, I use the Entourage calendar to keep reminders for bill and other payments. Since these are not always on the same day each one, two or three month periods, I move them to the appropriate day and month. However there is some inconsistency in the Office Notification when I move these. It seem sometimes for some they work, but at other times some don't produce a reminder at all on the due date. My queries are: Is this an expected behaviour, and Can they be made to provide a reminder without the need to remake them altogether? I don't seem to have trouble with reminders that are added as a series (eg a payment due on the first of every month). Any suggestions would be helpful. Dave Tag: Entourage Time Issues Tag: 75384
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 - Mini-calendars disappeared? I can't figure out how to get the mini-calendars back in my calendar view. The pane for them is there, but they don't appear - just the text at the top that says "Calendar (on my computer)" and "Calendar views." I miss them. How can I get them back? Tag: Entourage Time Issues Tag: 75383
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 - Changing the From field in Entourage Is there any way to change the From field in Entourage 2004 to show another account I have access to without using the Delegate feature? Here is the situation as confusing as it sounds. We have a generic exchange account set up for the editor of our magazine (ex. editor@mymagazine.com) that is shared with the multiple editors (actual living, breathing people) for that particular magazine. These accounts are shown as Public Folders in Entourage. None of the users are set up as delegates. The question that has come up is if they can send emails as the main editor@mymagazine.com email account. In Outlook in Windows, the From field may be edited to the editor@mymagazine.com address and then the user is authenticated to that account before it is sent out. I am looking to see if this is possible in Entourage, either natively or with help from an outside application? Thank you in advance. Keith Marcinkevic keith.marci@gmail.com Tag: Entourage Time Issues Tag: 75374
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 - Can't Delete an Email I received an advertisement email from Linens-n-Things. Entourage immediately froze. After restarting Entourage, I find I cannot delete, move, forward, or otherwise affect this email. It is a stone monument in my Inbox. I get an error code: "The action could not be completed. An unknown error (16002) occurred" when I try to delete. This is the only email I can't delete or move. How can I get rid of it? Please reply to jberger5@adelphia.net. Thank you. Joan Tag: Entourage Time Issues Tag: 75370
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 - Is there a way to select the from field when replying to messages we recently migrated from Exchange 5.5 to Exchange 2003 and have found that due to the use of Public Folders, when replying to messages that arrive to those folders the person sending the message will send it from his/her personal account as opposed to "xyz on behalf of". We have the ability to enable the "From" field on our PC environment, but not our Mac environment. Thanks for the help, Jorge E. Mejia Naples Daily News Tag: Entourage Time Issues Tag: 75367
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 - Spotlight Option missing from General preferences Help! I use Spotlight extensively on my Entourage mail database. The problem: I had to reinstall MAC OS X from the original discs the other day - I selected the option to retain my data, programs etc. All appeared to be well until I noticed Spotlight was no longer giving me results from Entourage. went to the Preferences and the button under General to use Spotlight is now completely missing. I am running 11.3.3 so it should be there. MS updates will not install on top of the current installation and I do not want to lose my data etc. Can anyone throw some light on how to fix this please? Thanks Tag: Entourage Time Issues Tag: 75360
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 - Queue mail delivery Hello, Does anybody on Planet Earth know how to post-date emails ie. create message today to be send in e.g. 3 weeks/months etc??? I can't believe how difficult this is to find in Entourage on the Mac. Thanks. Tag: Entourage Time Issues Tag: 75359
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 - Intermittent freezes since 10.4.9 update Since I updated my Intel iMac to 10.4.9 my Entourage v.X would intermittently freeze and I would have to force quit in order to get out of the program. I can relaunch Entourage and repeat exact what I had done just before the freeze and it doesn't happen again. Usually I can complete a session when this happens. When this happens I sometimes get an error message: -192 but not every time this occurs. What is error -192? The message window display includes the Entourage logo. So far the rest of my Office v.X apps have been behaving themselves. Any ideas? Tag: Entourage Time Issues Tag: 75353
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 - March 11-April 1 calendar times incorrect The following was posted on the Entourage Talk List by Jeremy Reichman Senior Desktop Systems Engineer, Information and Technology Services, Rochester Institute of Technology Hopefully, this will answer some of the questions involving problems with the DST patches. <quote> In our experience (and we did quite a bit of testing at my site), whenever you used a unpatched Windows/Outlook system or a pre-11.3.3 version Entourage to create an event (at least for Exchange calendaring), you will need to fix those events' data _after_ patching. The DST patches for Exchange clients, in our testing, did not fix data saved prior to patching. However, reading how clients save to Exchange calendars, this did not surprise us. The patches did, however, fix _new_ events saved to Exchange calendars after patching the client. </quote> This comes from another power user: > a good old fashioned reboot has cleared up similar issues. Some other > questions: > 1. They¹re on 11.3.3, right? > > 2. What version of OS X? > > 3. What¹s the OS X time zone? > > 4. What¹s the time zone and dst rule in the problematic event(s) (drag to > desktop and look at the DST and timezone info in the iCal part) > > 5. What¹s the default time zone in Entourage. > > 6. Are these events in an Exchange mailbox that is accessed by Outlook > also? If you are experiencing problems, please report back with answers to these questions. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> One of the top five MS Entourage resources listed on the Entourage Blog. <http://blogs.msdn.com/entourage/> Tag: Entourage Time Issues Tag: 75347
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 - amended post I just read that I need to be more specific .. sorry -- I am using Entourage 2004 -- and based on what I've read I can delete things from the server and I'll live! I can view everything I need in my ".rge" file and my life will still be good. Thanks Tag: Entourage Time Issues Tag: 75346
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 - backing up entourage I am a newbie to Entourage -- I want to know if the files that I back "backup.rge" also keep the attachments in tact as well. We are using Entourage consolidate 3 differently web based services and need to know the best way to back up and archive those e-mails -- Is the ".rge" file the best way? if not what is? I am backing up to an external HD -- with a back up software. Thanks Tag: Entourage Time Issues Tag: 75344
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 - Entourage DST issue...after the updates I have 20 Mac users and on Monday I spent the time to walkaround to each machine making sure they had the Apple DST update and the Entourage 11.3.3 update. There is one person on a G4 PPC laptop running OS 10.4.8 and Entourage 2004 v11.3.3 who is still having issue scheduling appointments. When she schedules an appointment for 1:00-3:00 it comes up as 2:00-4:00 on her calendar (unless you open the appointment...then it will show 1-3). All of the meeting attendees who accepted the appointment have it on their calendar from 2:00-4:00 (it says that even if you open the appointment). Has anyone else run into this? Her appointments schedule perfectly if she does them via OWA on the Exchange server. Thanks! Tag: Entourage Time Issues Tag: 75343
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 - Autofill (when typing a recipient) is wrong. . . how can I change it? In the past day or two only, when I go into an email, ex: john@msn.com I see two entries, one correct one and now a second that will say "delete john@msn.com" and it defaults to that new one. If I don't scroll up it will send and the email will bounce back. I don't know the name of this feature (where is autofills your email addresses) but these addresses are not in my contacts address book. How do I get in to delete those so I don't inadvertently send to these new entries? thanks enzosf Tag: Entourage Time Issues Tag: 75342
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 - Autofill (when typing a recipient) is wrong. . . how can I change it? In the past day or two only, when I go into an email, ex: john@msn.com I see two entries, one correct one and now a second that will say "delete john@msn.com" and it defaults to that new one. If I don't scroll up it will send and the email will bounce back. I don't know the name of this feature (where is autofills your email addresses) but these addresses are not in my contacts address book. How do I get in to delete those so I don't inadvertently send to these new entries? thanks enzosf Tag: Entourage Time Issues Tag: 75341
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 - Importing files into Entourage? I'm trying to import my contacts from an excel spreadsheet or .csv file into Entourage and all fields end up having parenthesis ("") around them. How can I import these contacts without getting the parenthesis? Tag: Entourage Time Issues Tag: 75334
 - 25
 - Entourage launches spontaneously Like the subject line says, my copy of Entourage 2004 keeps spontaneously launching itself. I have turned off all the schedules and Office Notifications. Any suggestions how I can prevent this from happening. Thanks, Chris Tag: Entourage Time Issues Tag: 75329

When looking at my Calendar in Entourage, the start time that shows
for the meeting under the Day, Month, Week, or Work Week view is the
End Time. When I bring up the event the times are correct. Is this a
known issue?

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Re: Entourage Time Issues by Mickey

Mickey
Wed Mar 21 19:49:44 CDT 2007

Is it possible that these are hourlong events? If so, this issue seems to
be caused by the fact that the start date for Daylight Saving Time was moved
in the U.S. See this page for a detailed discussion of the problem:
<http://www.entourage.mvps.org/articles/daylight.html#daylight1>

Are you using an Exchange Server? If so, then there may be other factors to
consider that someone else may be able to advise you on.

On 3/21/07 2:04 PM, in article
1174503889.688449.215670@n76g2000hsh.googlegroups.com, "Tallie"
<talliec@sjcera.org> wrote:

> When looking at my Calendar in Entourage, the start time that shows
> for the meeting under the Day, Month, Week, or Work Week view is the
> End Time. When I bring up the event the times are correct. Is this a
> known issue?
>

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

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