Barry
Mon May 17 06:48:00 CDT 2004
On 17/5/04 4:09 am, in article dd6601c43bbc$5ad5ada0$a101280a@phx.gbl, "jk"
<anonymous@discussions.microsoft.com> wrote:
> Two days ago I launched my Entourage. It is set to automatically check
> for email and I got the message "the action could not be completed.
> Mail error."
> the main page, when I hit "OK" is blank. I can click and an email
> message will appear. If I use the command-A they all appear as
> usually. If I use the keyboard command-K (send receive all) it will
> download the mail. The "send and receive all" will not work. I can
> open the mail, but I cannot delete messages. I cannot reply to any
> message. And the messages do not show as 'read' (un-bold). In next
> message I will tell what I have done. this window keeps closing.
>
>
It is possibly an early sign of mild database corruption.
Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
?Advanced Rebuild¹.
Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.
First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.
Then you get a window with a list of your identities to select from, and
four options:
1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.
2) "Compact the database". (Like X's "Typical rebuild").
3) Rebuild the database. (Like X's "Advanced Rebuild")
4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
Please, please, everyone; try to remember to state what version of OS &
Office you are using. It makes it so much easier to give relevant advice
when we know your environment.
--
Barry Wainwright
Microsoft MVP (see
http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<
http://www.entourage.mvps.org/toc.html>