Entourage 2004 Login Problem

I've repeatedly received the following message when attempting to
setup an account in Entourage 2004 with an Exchange hosting provider:
"Logon failure: unknown user name or bad password."

-OWA works beautifully with the same account
-I've attempted every possible username format given by the host
-I've tried 5 different users, so I don't think a duplicate entry or
alias is causing a problem
-My proxy settings fine--none configured
-Our host is running Exchange 2003
-SSL is not required, so secure DAL isn't the issue
-I've successfully synced up with a different exchange server in a
non-hosted environment
-The host is using Basic Auth rather than Form-Based authentication
-I've read every document available on the web already dealing with
this problem
-My exchange server is set as the URL to OWA

I've traced some HTTP traffic, and Entourage 2004 seems to be using
the "PROPFIND" verb. Could that be an issue? Could it be some other
strange limitation with Basic Authentication?

Thanks for any help! I'm at my wits end here! The host has spent hours
on this as well and even brought in a Microsoft consultant, and they
still can't get me up and running!

Erik

Narendra
Thu Aug 19 16:07:53 CDT 2004

Hi Erik
I can understand the frustration you might be going through
I will guide you to moe more document from MS
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWNLOAD/office2004/WorkingWithExchange.xml

Its a very good document for Ent 2004 configuration, Pls go through it

Naren

"Erik" <erbrown@gmail.com> wrote in message
news:f29b075a.0408191243.508c2761@posting.google.com...
> I've repeatedly received the following message when attempting to
> setup an account in Entourage 2004 with an Exchange hosting provider:
> "Logon failure: unknown user name or bad password."
>
> -OWA works beautifully with the same account
> -I've attempted every possible username format given by the host
> -I've tried 5 different users, so I don't think a duplicate entry or
> alias is causing a problem
> -My proxy settings fine--none configured
> -Our host is running Exchange 2003
> -SSL is not required, so secure DAL isn't the issue
> -I've successfully synced up with a different exchange server in a
> non-hosted environment
> -The host is using Basic Auth rather than Form-Based authentication
> -I've read every document available on the web already dealing with
> this problem
> -My exchange server is set as the URL to OWA
>
> I've traced some HTTP traffic, and Entourage 2004 seems to be using
> the "PROPFIND" verb. Could that be an issue? Could it be some other
> strange limitation with Basic Authentication?
>
> Thanks for any help! I'm at my wits end here! The host has spent hours
> on this as well and even brought in a Microsoft consultant, and they
> still can't get me up and running!
>
> Erik

Erik
Thu Aug 19 17:08:35 CDT 2004

Naren--

Thanks for the suggestion. I actually looked through that doc last week, but
upon a second scan found some interesting info. Since we're in a hosted
environment, we're using Basic Authentication, which is where we seem to be
tripping up.

Based on pg. 17-18 in that doc, it seems that form based auth is used for
communication with Entourage. Is that our problem? How can Entourage 2004
work in a hosted environment if that's the case? I doubt we can talk our
provider into change...I shall try.

Any other suggestions/comments? Anyone?

Erik

"Narendra" <n_saggu@hotmail.com> wrote in message
news:OmfjZCjhEHA.3548@TK2MSFTNGP09.phx.gbl...
> Hi Erik
> I can understand the frustration you might be going through
> I will guide you to moe more document from MS
>
http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/DOWNLOAD/office2004/WorkingWithExchange.xml
>
> Its a very good document for Ent 2004 configuration, Pls go through it
>
> Naren
>
> "Erik" <erbrown@gmail.com> wrote in message
> news:f29b075a.0408191243.508c2761@posting.google.com...
> > I've repeatedly received the following message when attempting to
> > setup an account in Entourage 2004 with an Exchange hosting provider:
> > "Logon failure: unknown user name or bad password."
> >
> > -OWA works beautifully with the same account
> > -I've attempted every possible username format given by the host
> > -I've tried 5 different users, so I don't think a duplicate entry or
> > alias is causing a problem
> > -My proxy settings fine--none configured
> > -Our host is running Exchange 2003
> > -SSL is not required, so secure DAL isn't the issue
> > -I've successfully synced up with a different exchange server in a
> > non-hosted environment
> > -The host is using Basic Auth rather than Form-Based authentication
> > -I've read every document available on the web already dealing with
> > this problem
> > -My exchange server is set as the URL to OWA
> >
> > I've traced some HTTP traffic, and Entourage 2004 seems to be using
> > the "PROPFIND" verb. Could that be an issue? Could it be some other
> > strange limitation with Basic Authentication?
> >
> > Thanks for any help! I'm at my wits end here! The host has spent hours
> > on this as well and even brought in a Microsoft consultant, and they
> > still can't get me up and running!
> >
> > Erik
>
>

Corentin
Thu Aug 19 18:23:31 CDT 2004

On Thu, 19 Aug 2004 17:08:35 -0500, Erik Brown wrote
(in article <eLUKWkjhEHA.3988@tk2msftngp13.phx.gbl>):

> Any other suggestions/comments? Anyone?

I've seen this once or twice when the Exchange server itself wasn't up to
date with all the service releases. I could for instance connect on a mirror,
but not on the main server itself. If you cannot do anything about this,
would you by any chance have a mirror/redirector for this server ??


Corentin

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