Entourage 2004 'Inbox' and other issues

Problems are recent-client is unsure if they existed prior to OS X
10.3.8 update. A large amount of old mail is saved in several 'named'
folders and there were some 'rules' enabled but no criteria that
appeared related to her complaints.

#1: Received mail does not show up in the Inbox-it is immediately
'transferred' to Mail Views/Received Today folder? 'Inbox'on sidebar
shows unread messages (1) but Inbox window shows "There are no messages
in this folder that are both flagged and unread."


#2: Messages 'stay' in their original location (e.g., Sent, Received
Today or other folders) after being 'dragged' to a 'named' folder. A
'copy' does show up in the 'named' folder.

These problems existed prior to the latest 'Office' update and the only
'difference noted' after the update was that some messages
'disappeared'from their location in the 'Received Since_' folder.
Client wasn't sure but said that she had previously 'moved' some of
those message to a 'saved' folder-while others 'disappeared' entirely
after the update?


I 'rebuilt the database' and 'disabled' all rules with no apparent
improvements.

Mickey
Sun Apr 17 11:13:25 CDT 2005

On 4/16/05 9:27 PM, in article
1113704863.344190.25880@g14g2000cwa.googlegroups.com, "atmos1"
<atmos1@rain.org> wrote:

> Problems are recent-client is unsure if they existed prior to OS X
> 10.3.8 update. A large amount of old mail is saved in several 'named'
> folders and there were some 'rules' enabled but no criteria that
> appeared related to her complaints.
>
> #1: Received mail does not show up in the Inbox-it is immediately
> 'transferred' to Mail Views/Received Today folder? 'Inbox'on sidebar
> shows unread messages (1) but Inbox window shows "There are no messages
> in this folder that are both flagged and unread."

Under the View menu, uncheck the "Flagged Only" and "Unread Only" options.

> #2: Messages 'stay' in their original location (e.g., Sent, Received
> Today or other folders) after being 'dragged' to a 'named' folder. A
> 'copy' does show up in the 'named' folder.
>
> These problems existed prior to the latest 'Office' update and the only
> 'difference noted' after the update was that some messages
> 'disappeared'from their location in the 'Received Since_' folder.
> Client wasn't sure but said that she had previously 'moved' some of
> those message to a 'saved' folder-while others 'disappeared' entirely
> after the update?

The problem is that you are misunderstanding the distinction between actual
folders and Custom Views. Custom Views are the views that appear under
folders such as "Mail Views". These provide search results, usually across
the entire Entourage database, based on the criteria they are set to search
for. You can enable the "Folder" column (View > Columns > Folder) to see
where these messages are actually located.

If you want folders to organize things, you need to create them using File >
New > Folder.

You can read more about Custom Views here:
<http://www.entourage.mvps.org/custom_views/>

--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

drabb
Mon Apr 18 05:25:01 CDT 2005

Not quite the same problem, but after installing a new hard drive,
reinstalling and updating Office, and installing backed up data,
incoming mail now appears only in a folder called "Family" that I used
with a Rule prior to the crash of the old hard drive. I have no current
Rules. How can I get all incoming mail that's not subject to a specific
Rule to appear in the Inbox folder? Thanks!